2/10 Hirveä
sinthia d.
24.11.2024
Huonoa: Siisteys
Unsanitary bed
I had a hard time to find the address at 10h PM, there was no lighting to show it. There was already 2 cars in the parking, so had to park on the street November 16, when it not allowed. The rooms are on 2 levels, bedroom in upper side and the rest down stairs. The bedroom is just below the neighbour entry way. Not much insulation from noise. Dark bed sheet where camouflaging the dirty and stained bed protector and the stained bed. Call the neighbour for help. He told me this is the first time he as a problem with this. No one ever complained about the stained, because he is the one doing the cleaning and not a professional cleaning service. He told me to put more sheet on top of it. Of course they could not do anything else at 10h PM. If they would have cleaned properly the bed, it would not had been an issue. I could not sleep this bed. I end up at the hotel. The next day, I called VRBO to fix this. They told me, VRBO could not cancel nor reimbursed the stay, that is the owners choice. The owner was not picking up the phone when VRBO call him. The conversation with the owner continued for several days, but at the end he told me to ask again VRBO to cancel the reservation without reimbursing the reservation, so he can rent it to someone else. I lost my money and had to pay for hotel for 7 nights.
sinthia d.
Yöpyi 7 yötä marraskuussa 2024