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Golden Swan

2.5 star property

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Photo gallery for Golden Swan

Interior entrance
Individually decorated, iron/ironing board, free WiFi
Lobby
Front of property
Individually decorated, iron/ironing board, free WiFi

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Room service
  • Laundry
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
7 TH GOLIBAR ROAD, NEAR KHAR SUBWAY,, SANTACRUZ(EA, 76, Mumbai, Maharashtra, 400055
  • U.S. Consulate General
    ‪6 min drive‬
  • Siddhi Vinayak Temple
    ‪8 min drive‬
  • Juhu Beach
    ‪12 min drive‬
  • Mumbai (BOM-Chhatrapati Shivaji Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room

Standard Room | Individually decorated, iron/ironing board, free WiFi

Standard Room

  • 11 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

About this property

Golden Swan

Suburban hotel with free breakfast and 24-hour front desk
Along with 24-hour room service, this hotel has dry cleaning and a 24-hour front desk. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Other amenities include express check-out, free newspapers and tour/ticket assistance.
Golden Swan offers 20 accommodations with free newspapers and a ceiling fan. Each accommodation is individually decorated. LED televisions are featured in guestrooms. Guests can surf the web using complimentary wireless Internet access.
During your stay at Golden Swan, you'll be within walking distance of University of Mumbai. Enjoy features like free breakfast and free WiFi in public areas, plus dry cleaning service.
  • Free cooked-to-order breakfast offered
  • Free WiFi
  • Services include dry cleaning/laundry and tour or ticket assistance
  • Just a 3-minute drive from University of Mumbai and 7 minutes from Mt. Mary Church
  • Airport pick-up shuttle service available for a fee
Free breakfast is served. Public spaces have free WiFi. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Golden Swan also features tour/ticket assistance, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Guests are served a free cooked-to-order breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Dry cleaning/laundry service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bathroom

  • Towels provided

Entertainment

  • LED TV

Food and drink

  • 24-hour room service

More

  • Ceiling fan
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board on request

Policies

Check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travellers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: INR 200 per room

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Golden Swan offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Golden Swan Hotel
Golden Swan Mumbai
Hotel Golden Swan
Hotel Golden Swan Mumbai
Golden Swan Hotel Mumbai
Golden Swan Hotel
Golden Swan Mumbai
Hotel Golden Swan Mumbai
Mumbai Golden Swan Hotel
Hotel Golden Swan
Golden Swan Hotel
Golden Swan Mumbai
Golden Swan Hotel Mumbai

Golden Swan Reviews

Reviews

6.4
Rating 10 - Excellent. 6 out of 44 reviews
Rating 8 - Good. 11 out of 44 reviews
Rating 6 - Okay. 18 out of 44 reviews
Rating 4 - Poor. 3 out of 44 reviews
Rating 2 - Terrible. 6 out of 44 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short shuttle from the airport. Good central location for withdrawing foreign funds and street shopping for gifts and snacks. Very kind and hospitable staff and the made to order breakfast is lovely. Their egg biriyani is REALLY good!
Stayed 2 nights in Dec 2018

6/10 Okay

Hari, Singapore

Disliked: Property conditions & facilities, room comfort

Don't choose this hotel if travelling with family.

Standard rooms are in very bad shape. I booked standard room looking at the photo on website but then I have to change room to executive delux by paying Rs. 823+taxes per night. The blinds of the executive delux room were not working and hence all 4 days we were staying in artificial lights. Breakfast is free but the options are 2 to 3 only and they are same all days.
Stayed 4 nights in Dec 2018

10/10 Excellent

Sagar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Georgi

Liked: Staff & service
Stayed 2 nights in Feb 2018

8/10 Good

Franclino

Liked: Cleanliness, staff & service

Decent 3 Star Hotel.

Decent 3 star hotel. Staff were friendly and helpful. The hotel was quite clean and the room was large enough for a 4 night stay. The main problem was the water pressure. My room was on the 3rd floor. There was hardly any water coming out of the fixed shower spout. So, I had to fill the bucket and shower Indian style during my stay. You also need to take your own toilet paper. The kitchen was closed as work was being done. So, they ordered food from outside. The breakfast was quite nice. The hotel is about 20 mins from the airport, if there is no traffic. Did not go to the city, so I can't tell you what's involved there. Check in and check out was a breeze and quite smooth. Hotels in Mumbai are overpriced, and the Golden Swan is no different. I would stay here again if could get it at a decent rate.
Stayed 4 nights in Jan 2018

6/10 Okay

Jayaram

Liked: Cleanliness, staff & service, property conditions & facilities

Ok, Can Do

Breakfast 1st day was cold, and some component came after eating. 2nd Day ok. Hot water and pressure pump appears not on always.
Stayed 2 nights in Jun 2017

6/10 Okay

Shaileshbhai

Liked: Cleanliness, staff & service

Noisy

Hotel is good but area is noisy too

6/10 Okay

Franclino

Liked: Cleanliness, staff & service, room comfort

Clean Hotel

Checked in around 9 PM and was told that my room was not ready. I got dumped in a smoking room. It stank and I could barely sleep. The female receptionist was most unhelpful and lied about room availability, etc. Fortunately, another receptionist named Ahmed was very helpful and did his best to help. After complaining for 3 days, I was moved into another room on the 3rd Floor. This room was fairly comfy, clean and modern. Bathroom and toilet was small, but clean and OK. Water pressure was a problem quite often, but used the bucket Indian style when I had to. Breakfast served in the room. Not sure about the choices, cos I just ate eggs every morning. Had room service deliver lunch once. Food was OK and reasonable. Also included was a free pickup and drop off service to the airport. I would stay in the hotel again, cos it was a good experience once the room problems were sorted out. I would say it was a fairly decent 3 star place .... if one stayed in the modernized 3rd floor rooms. I was in Room 302.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Traditional Indian Hotel

The booking included an airport drop. As we did not need it, we were offered airport pick up, and it was really helpful after our flight from Colombo to Mumbai in mid night. The staff looked traditional, no smile on face at all. Room was smaller than we expected. Bathroom looked clean but very small, there were no bad smells. Sleep quality was good, no disturbances. Ok to stay for 1 or 2 night, close to airport and its a plus point.

2/10 Terrible

Goke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Arjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Santhanakrishnan, Chennai

Liked: Cleanliness
Clean room, mosquitos, Wifi not working

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Craig, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good airport option

Located at Santa Cruz, this is convenient for the airport and the free shuttle to and from there is very welcome. Proximity to the station is also good for access to south Mumbai. Breakfast served in the room is adequate. Rooms are smallish but quite well maintained and with some attempt at being stylish. Staff are friendly and not judgemental. A good option for passing through.

8/10 Good

Neil, Headford

Liked: Cleanliness, staff & service, room comfort

Misleading

Very dated 1970 concrete building but lovely n modern inside, staff were so helpful, go back again.

4/10 Poor

Neil, Headford, Ireland

Disliked: Property conditions & facilities, room comfort

Downgraded room

Hotel overbooked n tried to push me off to some unknown hotel which I refused to accept. Gave me a matchbox sized room with very noisy aircon and wouldn't even go out of his way to buy me a beer for the mess he inflicted on me. Am there again tonight, so see if he meets his promise of the room I actually booked, otherwise it's a serious complaint re misspelling to Hotels.com

6/10 Okay

Ravi, Pune

Budget hotel good only for short stay

Food was not good at all. Not recommended for foodies.

10/10 Excellent

Nisargdutt V, Ahmedabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Bang For Your Buck

Stayed in the hotel for a night and it was pleasant. They allowed me to check in at 8 AM instead of 12 PM, which was the best part. I recommend this hotel.

10/10 Excellent

Nisarg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Pleasant Stay

Very near to airport and neighborhood is fine as well. At equal distance from most of the places in/around santa cruz

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

Good hotel but bad location

Hotel is good,but the location is terrible...

10/10 Excellent

Jasmine, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Had a really great experience here. Really nice, professional staff at reception. They went above and beyond helping me get my bus ticket sorted out after I missed my first bus out of there. Super nice, helpful people. I was there as a young, single women, and felt completely safe. Good location, clean, comfortable room, and really fast free WiFi. I will definitely be coming back here.

10/10 Excellent

tina, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good overall

Decent n clean.

6/10 Okay

Roy, Bangalore

Disliked: Cleanliness, room comfort

Wasn't bad

I was there for a short stay. The room looked OK however the walls had their plasters coming out at places. Cleanliness was good and the staff were courteous. The food quality can definitely improve. One thing I didn't like was I had asked them for a wake up call at 5:30 am which the staff totally forgot and almost made me miss my flight.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I won't recommend this to anyone.

Hotel staff was not at all cooperative. They were trying to she'll out money for small small reasons. We had requested them for early checkin to which they had agreed earlier. But later they charged 2000 rs.