4/10 Poor
Alexander, Calgary
Travelled with family
25 Dec 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Location, cleanliness, staff and breakfast were great, the rooms however had major problems with poorly sealing balcony doors that allow cold air and traffic noise from the adjacent traffic circle to enter the units we occupied. The first junior suite we were allocated had large gaps around the balcony doors and tilting window in the bedroom. The noise from cars and trucks outside was very perceptible and the room was drafty. The second unit was a little better noise-wise with a quieter bedroom, but the balcony door in the living room area didn't seal well and we had to prop a chair against it to reduce air and noise leakage. The suite was very cold because the thermostat didn't work. When we pointed this out, we were offered a plug in heater and/or blankets. The unit was still very cold in the morning which made showering an unpleasant experience. The staff were friendly and cooperative but unable to really help with the technical problems. Our underground parking was refunded and we were given a free breakfast voucher for future use which was really nice but didn't avert the fact that we had a pretty bad experience at this hotel.
Alexander
Stayed 1 night in Dec 2024