4/10 Poor
Angela A.
31 Jul 2024
Liked: Cleanliness
Not happy
We visit Ocean Lakes about every year and up until this year, they havent let us down. Upon arriving we went to the beach rental and was immediately horrified! The house hadnt been cleaned!! I called the owners ( who were great and responded quickly anytime we had a problem or issue). They were very apologetic and gave me a number to call. I called and i believe my wife spoke with a cleaner who seemed apologetic in the beginning. We explained what kind of state we found the rental . We had taken several pictures including ,we assumed, dog poo on both comforters to the two bedroom rental. The kitchen blinds were off and partiality hanging in the kitchen sink. The fire alarm that was in the living room visibly didnt have a battery. Both bathrooms were dirty and there was what looked like white paint chips all behind the master bathrooms toilet. Also in the 2nd bedroom there it appeared someone had blown their nose several times on the pillow. The cleaner stated that they hadnt cleaned it because they hadnt been alerted to do so. She texted later on and said that the owners wife had recently passed so he may have forgotten to let them know that the property needed to be cleaned. We highly doubted that any owner at OL would leave their own house in this state. She offered 175$ back so we decided to chalk.it up ans clean ourselves. The 2nd night at 2am someone loudley banged on front door. We called security who said DO NOT GO OUTSIDE UNTILNI ARRIVE. Noone ever came ! My wife
Angela A.
Stayed 13 nights in Mar 2024