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Hotel New Otani Nagaoka

3.5 star property

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Photo gallery for Hotel New Otani Nagaoka

Superior Double Room, Smoking, Single Use | View from room
Superior Single Room, Non Smoking | View from room
Standard Single Room, Non Smoking | View from room
Reception
3 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Free WiFi

Explore the area

Map
2-8-35 Daimachi, Nagaoka, 940-0048
  • Nagaoka City Hall Plaza
    ‪5 min walk‬
  • Machinaka Fireworks Museum
    ‪7 min walk‬
  • Yamamoto Isoroku Memorial Hall
    ‪13 min walk‬

Room options

View all photos for Superior Double Room, Non Smoking, Single Use

Minibar, desk, laptop workspace, blackout curtains

Superior Double Room, Non Smoking, Single Use

  • 26 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double Room, Smoking, Single Use

Minibar, desk, laptop workspace, blackout curtains

Superior Double Room, Smoking, Single Use

  • 26 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking, Double Occupancy

Standard Twin Room, Non Smoking, Double Occupancy | Minibar, desk, laptop workspace, blackout curtains

Standard Twin Room, Non Smoking, Double Occupancy

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room, Non Smoking

Standard Single Room, Non Smoking | Minibar, desk, laptop workspace, blackout curtains

Standard Single Room, Non Smoking

  • 17 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Single Room, Smoking

Superior Single Room, Smoking | Minibar, desk, laptop workspace, blackout curtains

Superior Single Room, Smoking

  • 17 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room, Non Smoking, Single Use

Standard Twin Room, Non Smoking, Single Use | Minibar, desk, laptop workspace, blackout curtains

Standard Twin Room, Non Smoking, Single Use

  • 26 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Superior Twin Room, Smoking, Double Occupancy

Minibar, desk, laptop workspace, blackout curtains

Superior Twin Room, Smoking, Double Occupancy

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Single Room, Non Smoking

Superior Single Room, Non Smoking | Minibar, desk, laptop workspace, blackout curtains

Superior Single Room, Non Smoking

  • 17 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Twin Room, Smoking, Single Use

Minibar, desk, laptop workspace, blackout curtains

Superior Twin Room, Smoking, Single Use

  • 26 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Superior Twin Room, Non Smoking, Double Occupancy

Minibar, desk, laptop workspace, blackout curtains

Superior Twin Room, Non Smoking, Double Occupancy

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room, Non Smoking, Single Use

Minibar, desk, laptop workspace, blackout curtains

Superior Twin Room, Non Smoking, Single Use

  • 26 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Superior Double Room, Smoking, Double Occupancy

Minibar, desk, laptop workspace, blackout curtains

Superior Double Room, Smoking, Double Occupancy

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Double Occupancy

Superior Double Room, Non Smoking, Double Occupancy | Minibar, desk, laptop workspace, blackout curtains

Superior Double Room, Non Smoking, Double Occupancy

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

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includes taxes & fees
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About this property

Hotel New Otani Nagaoka

Hotel in Nagaoka with 3 restaurants and 24-hour front desk
This hotel features 3 restaurants, a bar/lounge and self parking. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Hotel New Otani Nagaoka offers 178 air-conditioned accommodations with minibars and free newspapers. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hotel New Otani Nagaoka. During your stay, you're just a quick walk from Nagaoka City Hall Plaza. Enjoy features like free WiFi in public areas, plus 3 restaurants and a bar.
  • Free WiFi
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • Within a 10-minute walk of Nagaoka City Hall Plaza and Nagaoka Castle Ruins
There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Hotel New Otani Nagaoka also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Nagaoka hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
Azalea – This restaurant serves breakfast, lunch and dinner.
Kochou – This restaurant specialises in Japanese cuisine and serves lunch and dinner.
Steak Club Yu – This restaurant only serves dinner.
Kobushi – On-site bar.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,000 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 2,420 for adults and JPY 1,573 for children
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Azalea
  • Kobushi
  • Kochou
  • Steak Club Yu

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 9:00 AM and 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2420 for adults and from JPY 1573 for children
  • Self-parking fee: JPY 1000 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 9:00 AM and 2:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Cots (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

New Otani Nagaoka
Hotel New Otani Nagaoka Hotel
Hotel New Otani Nagaoka Nagaoka
Hotel New Otani Nagaoka Hotel Nagaoka

Hotel New Otani Nagaoka Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 201 out of 456 reviews
Rating 8 - Good. 177 out of 456 reviews
Rating 6 - Okay. 54 out of 456 reviews
Rating 4 - Poor. 15 out of 456 reviews
Rating 2 - Terrible. 9 out of 456 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome spot
Stayed 2 nights in May 2024

6/10 Okay

Hideaki, Kailua Kona

Travelled with partner
Liked: Staff & service
Older hotel but convenient location
Stayed 2 nights in May 2024

10/10 Excellent

David, Woodinville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in Nagaoka a few times. This hotel is the best. The staff are extremely kind and accommodating. The breakfast buffet is probably the best in all of Niigata prefecture. The rooms are renovated leaving us with the best large and highest pressure shower I've ever had.
Stayed 3 nights in Mar 2024

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return to Nagaoka
Excellent conditions and service!
Stayed 2 nights in Feb 2024

2/10 Terrible

Sandeep

Stayed 1 night in Dec 2023

8/10 Good

Joydeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located right next to the train station, hotel staff are friendly and very helpful, lots of food options around, clean and functional hotel. Rooms have space for a change though a bit old school
Stayed 2 nights in Oct 2023

6/10 Okay

Mehrdad

Stayed 16 nights in Oct 2023

8/10 Good

Tsunemichi

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service
Very close to the Nagaoka train station and shopping
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Wassamon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect to stay in Nagaoka
I can tell this place has been a popular place for a long time. There is some old style decoration like desk, TV, etc. but this works perfectly fine. The place is super clean! The location is also the best! It is close to everything. The bus station is right in front of the hotel. Convenient store is everywhere.
Stayed 2 nights in Aug 2019

4/10 Poor

Minoru

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
高いだけのことはないかな
駅前で場所はいいです。 ホテルブランドからちょっと期待しましたが、割高で古いビジネスホテルです。 設備は古いですが、特に問題はありませんでした。もちろんシャワートイレです。WiFi有りますが１晩に何度かインターネットに繋がらなくなり直ぐに復旧しませんでした。 他のホテルがとれるならここを選択しないですね。
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is terrific just a short walk from the Nagaoka station. The staff is helpful.
Stayed 4 nights in Apr 2019

8/10 Good

Hyunjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Daryl, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in Nagaoka early in the morning with a lot of luggage, and our check-in was later in the day. We were able to store our luggage until check-in time which was super convenient! In addition the hotel is right next to the station making the trip super easy. Our room had a nice view of the city and looked amazing since it was Fall. The room had a large bed and provided all the basic amenities and even more. I would definitely stay here again.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Good location, dated hotel
We stayed one night on our way to Niigata. The hotel is located right next to Nagaoka station, so very convenient. Check in is smooth and hotel staff is good. However hotel is really dated. Breakfast in general is good.
Stayed 1 night in Apr 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Otani
The new Otani Hotel is one of my favorite places to stay in Japan. The service is always great. The hotel is well maintained. The breakfast in the Azalea restaurant is wonderful. Beds are like home. Close walking distance to train. Highly recommend.
Stayed 2 nights in Feb 2018

8/10 Good

Late Lord Lucan, Oxford

Liked: Cleanliness, property conditions & facilities, room comfort
Very good value, but please work on your English
The room was fantastic and spacious. The staff are clearly, however, undrtrained and unexperienced with international guests. But from what I saw in the lobby, an overwhelming percentage of guests are indeed international. The front desk clerk clearly could not communicate in Englsh AT ALL, and he was the "designated" English speaker. Mistake after mistake with regards to claims and services had me confused completely and misled. I recommend this hotel for Japanese speakers ONLY.

8/10 Good

Adam J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

tamayama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024