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Best Western Plus Westlands

4.0 star property

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Photo gallery for Best Western Plus Westlands

Exterior
Lobby
Premium bedding, minibar, in-room safe, desk
Standard Room, 1 King Bed, Non Smoking, Balcony | Premium bedding, minibar, in-room safe, desk
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
Karuna Road behind Sarit Centre, Nairobi, 00606
  • Sarit Centre
    ‪1 min walk‬
  • Westgate Shopping Mall
    ‪10 min walk‬
  • United Nations Office at Nairobi
    ‪9 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony | Room amenity

Standard Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Single Beds, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

  • 90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking (Separate Living Room)

Executive Suite, 1 King Bed, Non Smoking (Separate Living Room) | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Non Smoking (Separate Living Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Best Western Plus Westlands

Art Deco hotel with free breakfast and 24-hour front desk
A restaurant, a bar/lounge and a coffee shop/cafe are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, concierge services and laundry facilities.
Best Western Plus Westlands offers 101 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, bidets and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Westlands. During your stay, you're just a quick walk from Sarit Centre. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Amenities include meeting rooms, laundry facilities and multilingual staff
  • Steps from Sarit Centre and 10 minutes on foot from Westgate Shopping Mall
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi.

The business-friendly Best Western Plus Westlands also features multilingual staff, concierge services, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Nairobi hotel.

Guests are served a free continental breakfast.
Best Western Plus Westlands has a restaurant on site.
24-hour room service is available.

Languages

Azerbaijani, English, French, Hindi, Swahili, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (120 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Plus Westlands

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 5000 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KES 5000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Best Plus Westlands Nairobi
Best Western Plus Westlands Hotel
Best Western Plus Westlands Nairobi
Best Western Plus Westlands Hotel Nairobi

Best Western Plus Westlands Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 138 out of 190 reviews
Rating 8 - Good. 39 out of 190 reviews
Rating 6 - Okay. 7 out of 190 reviews
Rating 4 - Poor. 1 out of 190 reviews
Rating 2 - Terrible. 5 out of 190 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Will stay here again when I come back to Nairobi.
Stayed 8 nights in Dec 2024

8/10 Good

Paul

Stayed 1 night in Nov 2024

8/10 Good

Anil

Stayed 3 nights in Aug 2024

10/10 Excellent

Mohamed, DOHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Westlands
Great hotel. And great value for money.
Stayed 2 nights in Nov 2024

10/10 Excellent

CHANDRA, Hinckley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotlessly clean
Really great value for money. Spotlessly clean and really comfortable. Well located and packed up my breakfast for an early start.
Stayed 1 night in Nov 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and the staff were very friendly and welcoming.
Stayed 1 night in Nov 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff Nice food Ample room
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

8/10 Good

jamarcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Staff was very welcoming
Stayed 5 nights in Oct 2024

10/10 Excellent

Nabeel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
Well located in westlands next to Sarit center. Helpful staff and comfortable room. Perfect for a short or longer stay
Stayed 1 night in Oct 2024

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent check in and a fantastic stay. Clean. Comfy and very friendly helpful staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Joscelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and very courteous and friendly staff
Stayed 8 nights in Oct 2024

10/10 Excellent

Anil

Stayed 1 night in Oct 2024

8/10 Good

harun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, next a popular shopping mall, very helpful friendly staff, room was very good with all the you extras you would expect from this class of hotel, I would definitely recommend it, I for one will be staying here on my next visit.
Stayed 2 nights in Oct 2024

8/10 Good

BISWAJOY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located behind Sarit Centre shopping mall. Easy access for convenient store, Indian food around and other amenities.
Stayed 5 nights in Sep 2024

8/10 Good

Nana Adjoa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is awesome with Sarit Centre less than a 5min walk away. Great for business travellers
Stayed 4 nights in Sep 2024

2/10 Terrible

Sena, Madina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Didn’t allow early checkout
Stayed 3 nights in Sep 2024

10/10 Excellent

JYOTI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! It was a sleek and beautiful place that we felt so comfortable. The staff was all so friendly and helpful and welcoming. I wish I could remember all the names of the amazing people, but I remember Nelly at the front desk helped us with a bunch of things on our last day and she was great! The breakfast is large with so many options. They had local things, international options, pastries, an omelette station, and more. they make great coffee to go with your breakfast and it was such a carefree way to start the day. They have a nice restaurant and bar on the top floor which was another easy way to end the day if we didn't want to leave the hotel in the evening. They are also in a great location right by Sarit Mall which has a nice bank for taking out money and every store you could think of. There are multiple Massai markets within walking distance as well as nice restaurants. The room was a good size and they have a very convenient button to select "do not disturb" or to call for room service. It felt very high tech and easy and it's nice that room service is 24/7.
Stayed 4 nights in Sep 2024

10/10 Excellent

idrissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a sure bet you will never be disappointed they have high standards great staff and property is well maintained. I will not hesitate to recommend this hotel or stay there again. Krudos to staff and management.
Stayed 1 night in Sep 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Babatunde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel is safe, quite and is in a shopping complex.
Stayed 1 night in Aug 2024

10/10 Excellent

Arindam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024