Colonial hotel with 4 restaurants and fitness centre
This smoke-free hotel features 4 restaurants, a fitness centre and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a conference centre and a business centre.
Best Western Nairobi Upper Hill offers 84 accommodations with a safe and complimentary bottles of water. This Nairobi hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and hairdryers can be requested.
Recreational amenities at the hotel include a fitness centre.
During your stay at Best Western Nairobi Upper Hill, you'll be within walking distance of Nairobi Hospital. You'll find features such as free WiFi in public areas and free self-parking, plus 4 restaurants.
Free WiFi
Free self-parking
Enjoy a bite to eat at one of the 4 restaurants
Continental breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a gym
10 minutes by car from Nairobi National Park and 11 minutes from United Nations Office at Nairobi
Airport pick-up shuttle service available for a fee
There are 4 restaurants on site, along with a nearby snack bar/deli. Public spaces have free WiFi. A 24-hour business centre and 3 meeting rooms are available. Event space at this hotel measures 624 square feet (58 square metres) and includes a conference centre. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Best Western Nairobi Upper Hill. Self parking is free.
This 3.5-star Nairobi hotel is smoke free.
For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Best Western Nairobi Upper Hill has 4 restaurants on site.
Room service is available.
Languages
English, French, Swahili
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
24-hour airport pick-up shuttle on request for a surcharge
Free self parking on site
Wheelchair-accessible parking available
Food and drink
Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
4 restaurants
Snack bar/deli
Things to do
Gym
Family friendly
Laundry facilities
Snack bar/deli
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Business services
24-hour business centre
3 meeting rooms
Conference centre (624 square foot of space)
Outdoors
Garden
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer (on request)
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
TV with premium channels
Food and drink
Coffee/tea maker
Free bottled water
Room service
More
Ceiling fan
Desk
Safe
Policies
Check-in
Check-in start time: noon; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets and service animals are not allowed at Best Western Nairobi Upper Hill
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cots (infant beds) are not available.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: approximately USD 10 to 15 for adults and USD 8 to 12 for children
Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Best Western Nairobi Upper Hill offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
We should mention
Pets and service animals are not allowed on site.
Property is also known as
Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi
Best Western Nairobi Upper Hill Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 126 out of 194 reviews
10 - Excellent
126
Rating 8 - Good. 57 out of 194 reviews
8 - Good
57
Rating 6 - Okay. 8 out of 194 reviews
6 - Okay
8
Rating 4 - Poor. 1 out of 194 reviews
4 - Poor
1
Rating 2 - Terrible. 2 out of 194 reviews
2 - Terrible
2
9.6/10
Cleanliness
9.6/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Susana
18 Nov 2024
Liked: Cleanliness, amenities
I stayed a few a few days before my departure back home. Nice and cozy. Clean, friendly staff members
Clean, safe and friendly a great start to a Kenyan adventure. The breakfast was tasty and freshly cooked and the rooms, whilst basic had everything you needed. Excellent value.
Good place. You can use the facilities of the Fairview hotel
Gonzalo
Stayed 6 nights in Oct 2024
6/10 Okay
William
11 Oct 2024
Quality has definitely decreased in all categories since the new ownership ! My first stay at upper hill in 2010 was outstanding, been a return customer since, quality of staff always excellent. Prices went up quality went down, end of story !
Excellent option for reasonably priced western hotel in Nairobi. It's attached to the next door Fairview Hotel which is an IHG property and has great amenities like a pool and various dining options. These are necessary as you are advised not to go out at night in Nairobi so you are more or less stuck at the hotel.
Room was clean and good sized. Bed linens were of high quality. Cleaning daily. Breakfast was awesome with plenty of options including fruit, yogurt, bakery, cereal, made to order omelettes, and a barista coffee station.
We had an excellent stay at the Nairobi Best Western Upper Hill. From our smooth check-in experience (Pauline is FANTASTIC!), to the cleanliness, and comfort of our room, we were very happy with our Best Western stay. The whole staff is kind and very professional. We look forward to returning!
The room and bathroom was very small and there was no air conditioning and the ceiling fan was filthy.
The hotel clerk and bellman were very friendly. However, I will probably not stay there again.
Room was adequate, clean, quiet. Breakfast was very good. Location was convenient to my business meetings and to good restaurants. Good value for money.