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Best Western Dorchester Hotel

2.5 star property

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Photo gallery for Best Western Dorchester Hotel

Suite, 1 King Bed, Refrigerator, Harbour View (with Sofabed) | Room amenity
Lounge
3 restaurants, breakfast served
Exterior
Standard Room, 2 Double Beds, Refrigerator, Harbour View | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Gym

Explore the area

Map
70 Church St, Nanaimo, BC, V9R5H4
  • Vancouver Island University
    ‪3 min drive‬
  • Departure Bay Ferry Terminal
    ‪5 min drive‬
  • Duke Point Ferry Terminal
    ‪15 min drive‬
  • Nanaimo, BC (YCD)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Standard Room, 2 Double Beds, Non Smoking, Refrigerator | View from room

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Refrigerator, Harbour View

Standard Room, 2 Double Beds, Refrigerator, Harbour View | View from room

Standard Room, 2 Double Beds, Refrigerator, Harbour View

  • Sleeps 4
  • 2 Double Beds

Family Suite, 2 Queen Beds, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Refrigerator, Harbour View (with Sofabed)

Suite, 1 King Bed, Refrigerator, Harbour View (with Sofabed) | View from room

Suite, 1 King Bed, Refrigerator, Harbour View (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Non Smoking, Refrigerator (with Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 Queen Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Refrigerator, Harbour View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Refrigerator, Harbour View

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Dorchester Hotel

Hotel in Nanaimo with 3 restaurants and fitness centre
Along with 3 restaurants, this smoke-free hotel has a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, coffee/tea in a common area and a business centre.
Best Western Dorchester Hotel offers 71 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Dorchester Hotel. During your stay, you're just a quick walk from Bastion. Features include free WiFi in public areas and free self-parking, plus 3 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 5-minute drive from Departure Bay Ferry Terminal and 15 minutes from Duke Point Ferry Terminal
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 5 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 5000 square feet (465 square metres) and includes a conference centre. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Best Western Dorchester Hotel. Limited free parking is available on a first-come, first-served basis.

This Nanaimo hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.
Top Notch Burgers – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
The View Oceanside Grill – Overlooking the ocean, this restaurant only serves dinner. Reservations are required. Open daily.
Embers Wine & Charcuterie – On-site fine-dining restaurant. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 30 metres
  • Street parking available
  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: CAD 10 to 22 for adults and CAD 10 to 22 for children
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Embers Wine & Charcuterie
  • The View Oceanside Grill
  • Top Notch Burgers

Things to do

  • Designer stores
  • Gym
  • Shopping
  • Wine tours

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre (5,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 22 for adults and CAD 10 to 22 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Dorchester
Best Western Dorchester Hotel
Best Western Hotel Dorchester
Best Western Plus Dorchester
Best Western Plus Dorchester Hotel
Best Western Plus Dorchester Hotel Nanaimo
Best Western Plus Dorchester Nanaimo
Dorchester Best Western
Best Western Dorchester Hotel Nanaimo
Best Western Dorchester Nanaimo
Best Western Nanaimo
Nanaimo Best Western
Best Dorchester Hotel Nanaimo
Best Western Dorchester Hotel Hotel
Best Western Dorchester Hotel Nanaimo
Best Western Dorchester Hotel Hotel Nanaimo

Best Western Dorchester Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 397 out of 1001 reviews
Rating 8 - Good. 361 out of 1001 reviews
Rating 6 - Okay. 131 out of 1001 reviews
Rating 4 - Poor. 78 out of 1001 reviews
Rating 2 - Terrible. 34 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Liz

Liked: Cleanliness, property conditions & facilities
For the most part good. I would return. But I came early and checked my bags. Room was not ready and that’s ok. I was told they would call me when the room was ready. Should have been at 4 I did not get a call. So I showed up at 5:15 and the room was ready. I asked why they didn’t call. They were puzzled then said I guess your room wasn’t ready. Then in the lounge we ordered boneless wings. There was a dead ant on the carrots. That turned us off enough to not eat there the entire time. Good walking distances for other places. I might add, it was nice for management to take care of our food bill. I suggest a microwave in the rooms. But overall good and I would return.
Stayed 5 nights in Dec 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When we arrived room was cold. The heater did not work. They tried a second room on same floor. No heating. We were moved to the second floor. Room was good. No issues.
Stayed 1 night in Nov 2024

8/10 Good

Paulette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant. Lovely view Traffic a bit noisy.
Stayed 1 night in Nov 2024

6/10 Okay

Rodney

Travelled with partner
Disliked: Property conditions & facilities
At check in we were asked if we wanted an upgrade to an “executive suite.” The person at reception painted a great picture of it. Do not upgrade here! My wife and I found ourselves in a disjointed old room with a hallway and an old bathroom and cold sitting room with a pull out couch and separate bedroom at other end. Floors are uneven and it smelled musty. Not cozy at all maybe a good option for a small family . We have had good experiences here before so this was terribly disappointing.
Stayed 1 night in Nov 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Jackson

Stayed 2 nights in Nov 2024

10/10 Excellent

Curtis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. beds were comfortable
Stayed 1 night in Nov 2024

10/10 Excellent

Desiree, Bella Bella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Marlene

Stayed 7 nights in Oct 2024

10/10 Excellent

Chantel Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, very professional and friendly.
Stayed 4 nights in Nov 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet great view and clean rooms
Stayed 1 night in Nov 2024

6/10 Okay

Nolan, Kelowna

Business traveller
Just average at best here Fridge did not get cold and was really warm on the outside of fridge The ac/fan unit did not work properly and could not set to fan mode to sleep to a fan noise No free breakfast like most other Best Westerns offer NO hot tub Parking was super limited and frustrating Just ok at best here! I also asked on the survey to get 250 bonus points and she said she would send and did not all day
Stayed 2 nights in Nov 2024

8/10 Good

Nancie, Kamloops

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction happening that was a nuisance to access the building.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dianne

Stayed 2 nights in Oct 2024

6/10 Okay

Michel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nothing like the photos they have posted. The road to the main entrance was closed and even Google maps didn’t catch this. Front desk did the minimum, barely a hello, we waited while they finished what was on their computer but at least say hello! Room smelled horrible like glue and chemicals. Really small room and horrible bathroom with odd corner sink and two mirrors. The bottom of the tub was not solid but spongy…. It was needing repair. The parking was an open walk-in lot and it’s not too bad an area but I would not leave anything inside your vehicle. Check out was abrupt, no how was your stay, just felt brushed off. I would not stay here nor recommend it. Overpriced for what it offered.
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher, Little Current

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Cam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Found a hair in my embedded in my coleslaw
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice as usual Homeless people in parking lot a little scary
Stayed 1 night in Oct 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view & room w/super friendly staff
Beautiful room with an excellent view of the marina! Very clean & modern! Staff super helpful. Priced very well considering we could walk everywhere! Restaurant also very good food. Parking available for free! Temporary parking available in front of hotel while you are checking in & IF you’re early, you can leave your luggage at front desk & park for free in the hotels parking lot behind the hotel. We received welcome texts, anything we can do texts & goodbye texts!! Highly recommend!
Stayed 1 night in Oct 2024

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The back stairs to street were a bit of a go in the rain
Stayed 4 nights in Oct 2024

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Zoe, Burnaby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when visiting Nanaimo.
Stayed 1 night in Oct 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot downtown! Walkable to shops and restaurants. We liked White Sails Brewing nearby and La Stella restaurant. Hotel parking was easy and staff were very helpful!
Stayed 1 night in Oct 2024