4/10 Poor
Deborah A
Travelled with partner
19 Dec 2024
Disliked: Staff & service, amenities, property conditions & facilities
We’ve stayed I’m Residence Inns before and have been very happy, but there wasn’t much to like about this particular Residence Inn. The first room we were given had dirty wine glasses, a dirty counter, bed partially made, etc. We requested another room. The second room did not have working lights and mold in the shower. We went back and requested a third room. We told the person at the check-in desk we were leaving. A woman came from behind the back. She proceeded to talk to us with her mouth full of food. She told us the first room was removed from the cleaning rotation and was not their fault. The second room was our fault because we didn’t know how to turn on the light switch, hmmm. The woman/manager gave us a third room which was clean and we were surprised when we flipped the light switch, miraculously the lights came on. The bed was very comfortable. In the morning, we needed something at the free breakfast but couldn’t get it because the attendant did not speak one word of English. Breakfast items needed to be refilled, we had watered down orange juice and we couldn’t find a clean table in the dining area. To say the least we were very disappointed.