2/10 Hirveä
Angele G.
8.9.2024
Hyvää: Siisteys
Early departure
We checked in on a Thursday evening and by 4 pm on Friday we had no a/c. I understand that these things happen but after waiting on maintenance and the a/c company from 4:30 pm til 10:30 pm and no guarantee of getting a/c we decided to leave the next day (Saturday by 9 am) I will say the owner offered us a different unit (not on Gulf) around 7:30 pm but having a disabled son and the difficulty with him getting acclimated to a new place once again, we chose to stay the night with hopes the a/c would be repaired. The owner assured us we could get a refund if we chose to depart the next day. I have been told that a portion is refunded, which turned out to be 14%. That was for a 3 night stay which only 24 hours were with a/c. None of the VRBO fees, tax, cleaning fees, booking fees were prorated. I will never book with VRBO again after this experience.
Angele G.
Yöpyi 3 yötä syyskuussa 2024