4/10 Poor
ashwani
Travelled with partner
2 Feb 2025
Property with 4 floors, two blocks (front and back).
No lift available. Use only stairs.
And worse, the receptionist (Sara & Vinessa) allocated room on 4th floor (401) and receptionist does not knows, in which block this room is located. I went up 4 floors with luggage to realize that my allocated room is in different block. And the receptionist is least interested.
Again went up four floors with luggage to reach 401.
Electronic lock pad not working in room 401. so no way of closing the room... its always open..
Again go down to reception to inform about non functional electronic lock of 401. Receptionist gave room 402 and after climbing 12 floors (4x3), could enter room...
The "disinterest in work" by receptionist (or any employee) is worst for any company.
And finally, even though the hotel stay is already paid to Expedia, the receptionist refused to acknowledge this and demanded to pay again (I did it and informned to Expedia team).
To the property:
- Please treat guests with respect.
- We are not staying for free. We already paid before knocking your door.
ashwani
Stayed 2 nights in Jan 2025