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citizenM New York Times Square

4.0 star property

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Bar (on property)
Bar (on property)
Exterior
Bar (on property)
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
218 West 50th Street, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪3 min walk‬
  • Rockefeller Center
    ‪9 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪56 min drive‬

Room options

View all photos for King Room

King Room | View from room

King Room

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Room - City View

King Room - City View | Premium bedding, pillow-top beds, in-room safe, desk

King Room - City View

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM New York Times Square

Hotel with a 24-hour fitness centre, steps from Broadway
This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Broadway and 3 minutes on foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 – This restaurant specialises in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM – On-site bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hand-held showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1058 out of 1446 reviews
Rating 8 - Good. 272 out of 1446 reviews
Rating 6 - Okay. 65 out of 1446 reviews
Rating 4 - Poor. 33 out of 1446 reviews
Rating 2 - Terrible. 18 out of 1446 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Madeleine Hays

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible! So friendly and welcoming. Location was perfect for a long weekend in NYC.
Stayed 3 nights in Dec 2024

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, shout out to Kevin at rooftop bar great customer service.
Stayed 4 nights in Dec 2024

8/10 Good

Mario, San Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel overall was very nice, although the room was a tad to small. The width of the room is the same length as the bed. It was difficult to maneuver our suitcases because of the limited space. Most of the interaction is through AI, but the couple of times there was interaction the staff were pleasant and helpful. The location was spot on, easy access to many tourist locations like restaurants, transportation and theaters. If it wasn't for feeling a little claustrophobic we'd stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Bleh
Stayed 3 nights in Dec 2024

8/10 Good

Kelly

Travelled with partner
Liked: Staff & service, amenities
The location was good, the staff was great and very helpful. The room was extremely small! Definitely would have liked more space.
Stayed 3 nights in Dec 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great quirky place to stay. Staff were great and check in so easy.
Stayed 4 nights in Oct 2024

10/10 Excellent

Barry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Nov 2024

10/10 Excellent

Tracy L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful property and we loved our time there. We could not have had a better locations time!
Stayed 4 nights in Dec 2024

8/10 Good

Kalev Matthew

Stayed 5 nights in Nov 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and helpful staff, fun/hip atmosphere, and right next to the action of Times Square.
Stayed 3 nights in Dec 2024

10/10 Excellent

Julie Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great lounge with excellent ambience. Everyone working there was so helpful and nice. Would recommend this hotel to everyone
Stayed 4 nights in Dec 2024

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 3 nights in Nov 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was terrific—friendly and helpful. And the best bed I may have ever slept in.
Stayed 5 nights in Dec 2024

10/10 Excellent

Tsuyoshi

Stayed 3 nights in Nov 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Aug 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This has been my 4th time in NYC now and CitizenM has been the most wonderful experience yet. CJ and Ben truly made this trip the most special and incredible time. I am beyond thankful for their hospitality and hard work. The hotel is extremely modern and in the most convenient location to visit all of the NYC musts; the service is 5/5 gold stars, I wish I could add another because of the exceptional experience they provided. Truly a brilliant hotel and I cannot recommend it enough.
Stayed 3 nights in Dec 2024

10/10 Excellent

Stuart, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 4 nights in Dec 2024

10/10 Excellent

joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff greeted us and were very attentive. The room was clean and the bed was amazing. The view from room was spectacular. Definitely will be recommending for couples. Just keep in mind that the rooms are designed for you to sleep not stay and hang out. Loved it!
Stayed 5 nights in Nov 2024

2/10 Terrible

Amar

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible Experience - Poor Service and Maintenance Issues Our stay at this hotel was extremely disappointing. Here’s what happened: • Building Issues: On the very first day, maintenance had to visit our room twice due to a building issue. Not a great start. • Water Outage: On the second day, we received a notice saying the water would be off for an hour. It ended up being off for most of the day, completely disrupting our plans. • Housekeeping Neglect: Despite multiple visits to neighboring rooms, our room was skipped for housekeeping during half of our stay. We called to request it, were assured it would be done, but it never happened. • Rude Service: When we asked for new towels, the staff member delivering them literally threw them at us without saying a word. Completely unacceptable. • Room Tech Failure: The room runs entirely off an iPad, but our iPad charger didn’t work. For two days, we repeatedly asked for a replacement and were told it was “on its way,” but it never came. We had to go out and buy our own charger just to use basic room features. This stay was nothing short of a nightmare. Between the poor communication, lack of service, and overall dismissive attitude of the staff, it’s clear this hotel does not prioritize its guests. We won’t be returning and would strongly advise others to avoid it.
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephanie Andrea Pina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place.
Stayed 3 nights in Dec 2024

8/10 Good

Stephanie

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was our first time staying at this hotel and my husband and I loved it. Next time we return to NY we will definitely stay at this hotel… I only had a small issue regarding cleanliness but they resolved it quickly.
Stayed 3 nights in Dec 2024

4/10 Poor

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were extremely small. We didnt have enough space for anything. We had to look out of the window by sitting on the bed doggy style. No space for our luggage etc!
Stayed 4 nights in Nov 2024