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DoubleTree by Hilton New York Times Square West

4.0 star property

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Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Reception
Lobby
Exterior
Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet-friendly

Explore the area

Map
350 W 40th St, New York, NY, 10018
  • Times Square
    ‪7 min walk‬
  • Broadway
    ‪8 min walk‬
  • Madison Square Garden
    ‪10 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, River View, Corner

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior detail

Millennium Hotel Broadway Times Square

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
3.8 out of 5, Good, (5141)
The price is €299
for 1 room
includes taxes & fees
3 Apr - 4 Apr
Millennium Hotel Broadway Times Square

About this property

DoubleTree by Hilton New York Times Square West

Hotel with a fitness centre, a short walk to Times Square
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site. Housekeeping is available on request.
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and a safe. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton New York Times Square West. During your stay, you're just a quick walk from Times Square. You'll find features such as a restaurant, a gym and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Enjoy American cuisine while dining at Tranzit
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the clean guestrooms
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 2 meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square metres) and includes conference space. A fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. For a fee, parking is available.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11 AM.
Tranzit – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
High Bar-UNDER RENOVATION – On-site rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transport

  • Secured parking on site (USD 70 per day)
  • Secured valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • High Bar-UNDER RENOVATION
  • Tranzit

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per day (rates may vary)
  • Secured self-parking fee: USD 70 per day
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 684 out of 1830 reviews
Rating 8 - Good. 420 out of 1830 reviews
Rating 6 - Okay. 336 out of 1830 reviews
Rating 4 - Poor. 171 out of 1830 reviews
Rating 2 - Terrible. 219 out of 1830 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

princeff

Stayed 4 nights in Nov 2024

2/10 Terrible

nanak

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff rude and they tried to blame guest when we complained about room service They treat like the guest are fool
Stayed 4 nights in Dec 2024

6/10 Okay

Clara

Travelled with family
Disliked: Amenities, property conditions & facilities
The area feels unsafe
Stayed 3 nights in Dec 2024

6/10 Okay

Nathan

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is pretty run down for the the prices they charge. While the location is quite convenient, it's overrun with tourists and is quite dirty and noisy. On the good side, the staff did everything they could to make things right after giving away our reserved room and putting us for our first night in a run down room with a hole in the ceiling above the bathtub and wall paper peeling off the walls.
Stayed 5 nights in Dec 2024

6/10 Okay

Deborah

Travelled with family
The staff was professional and courteous. We had an issue with our reservation and they were very helpful
Stayed 2 nights in Dec 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

2/10 Terrible

Adam

Disliked: Staff & service, property conditions & facilities
Not up to the standard by a long way of the hotel presented online. Very disappointing.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time at this hotel, surprisingly it wasn’t noisy at night either.
Stayed 2 nights in Dec 2024

8/10 Good

Laurie

Stayed 3 nights in Dec 2024

8/10 Good

Kriston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Rooms were clean, but small. Staff was helpful. There was no place to sit and dine if you grabbed fast food. Very small common area in lobby and lobby was very dark. Besides those two things hotel stay was overall good and nice location. Close to Times Square.
Stayed 4 nights in Dec 2024

8/10 Good

simone

Travelled with family
Liked: Cleanliness, staff & service
The elevator is not too bad, just crowded. No working ice machine on any floor. My experience with staff was exceptional, especially front desk rep Dominique.
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great value, staff was fantastic. Beware of driving to location, 40th is a VERY busy street
Stayed 2 nights in Dec 2024

6/10 Okay

Heth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel okay, I was disappointed when I did not get king size bed. Not to Please with location, even do it close to every thing
Stayed 1 night in Nov 2024

4/10 Poor

Madeline

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Not for business travelers
The lobby is like an insane Bus station packed like sardines with people and luggage at all hours. It takes forever to get an elevator and no one working there cares at all!!! Everyone has a ridiculous amount of luggage and no where to go. I travel all the time and have never seen the likes of this!
Stayed 3 nights in Dec 2024

10/10 Excellent

ALICE

Stayed 1 night in Nov 2024

10/10 Excellent

Dan

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Kana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

ANGIE

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a reservation here to pay at hotel for 3 months in advance and they canceled my reservation while i was flying in. Saying they tried to run my card, which was invalid. No answer on phone and Expedia Rep couldn't get through the line fpr 20 min. They sold my room and would not help me. Staff was rude, the area was very dark, under construction, and i heard lots of guest complaining about no hot water and the staff said it was broken. Do not waste your money here!
Stayed 4 nights in Dec 2024

10/10 Excellent

Emily

Stayed 2 nights in Dec 2024

2/10 Terrible

Matthew

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has no heater, no hot water, water was very cloudy could not use sink, towels came dirty, bed was dirty and not washed, elevators were very spotty and did not work most of the trip, having to climb 15 flights of stairs.
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Find somewhere else
I wouldn't choose to stay here again or recommend this hotel to anyone I know. The photos on line make it look much brighter and glossier when in real life it is very weathered and worn. We had sockets falling off the walls, no main light in the main bedroom area just wall fixed bedside lights. No space to store luggage cases, the tiniest wardrobe for hanging- the rail is front to back not left to right so you can't easily put anything on it or take anything off of it, and 2 very small double beds- I don't think these would have been classed as a UK small double. The woman who should have welcomed us was rude- in fact all of the women we encountered there were rude. The friendliest person by far was a bar man called Daniel- well done to him. The rooms were extremely noisy and ours did not feel especially clean.
Stayed 4 nights in Dec 2024

6/10 Okay

Marian, Highlands Ranch

Travelled with group
Liked: Cleanliness
Two of the four elevators did not appear to be working. Very long wait to finally get on.
Stayed 1 night in Dec 2024

10/10 Excellent

Donovan

Stayed 2 nights in Nov 2024