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HGU New York

4.0 star property

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Photo gallery for HGU New York

King Standard | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar
2 bars/lounges
Fireplace
Exterior
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Pet-friendly
  • Breakfast available
  • Parking available
  • Laundry

Explore the area

Map
34 East 32nd Street, New York, NY, 10016
  • Empire State Building
    ‪4 min walk‬
  • Madison Square Park
    ‪7 min walk‬
  • Macy's
    ‪9 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Deluxe Room

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 Queen Bed

  • 11 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Deluxe Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Deluxe Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

HGU New York

Beaux Arts hotel with bars/lounges and 24-hour front desk
This smoke-free hotel features a restaurant, 2 bars/lounges and valet parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
HGU New York offers 90 air-conditioned accommodations with minibars and a safe. Beds feature Egyptian cotton sheets and premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and complimentary newspapers.

Our customers tell us that they can't get enough of the great public transport around HGU New York. During your stay, you're just a quick walk from 5th Avenue. Free WiFi in public areas, 2 bars and a restaurant are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 4-minute walk from Empire State Building and 7 minutes on foot from Madison Square Park
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A terrace, tour/ticket assistance, and concierge services are also featured at the luxury HGU New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 11 AM.
HGU New York has a restaurant on site.
Room service is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

Arabic, Chinese (Mandarin), English, French, Japanese, Korean, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 60 per night)

Food and drink

  • Daily continental breakfast available 7 AM to 11 AM for a fee: USD 25 for adults and USD 25 for children
  • 2 bars/lounges
  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 200 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 30 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 28.69 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 25 for adults and from USD 25 for children
  • Valet parking fee: USD 60 per night
  • Pet fee: USD 200 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Grand Union New York
HGU New York Hotel
Grand Union New York
Grand Union Hotel New York
Grand Union New York City
HGU Hotel
HGU New York
HGU New York Hotel
HGU New York New York
HGU New York Hotel New York

HGU New York Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 484 out of 1053 reviews
Rating 8 - Good. 283 out of 1053 reviews
Rating 6 - Okay. 148 out of 1053 reviews
Rating 4 - Poor. 82 out of 1053 reviews
Rating 2 - Terrible. 56 out of 1053 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Terrance

Disliked: Property conditions & facilities, room comfort
Putting the "old" in Old New York
place is way over priced for quite basic room with very few and low quality amenities; neighborhood is decent with lots of good korean BBQ places
Stayed 1 night in Dec 2024

6/10 Okay

KIMBERLY

Travelled with family
Disliked: Property conditions & facilities, room comfort
For a miniature person
The room was SOOOOO small there was literally no way to open a suitcase!!! 2 ft around the bed!!! Bathroom was bigger, but FREEZING!!!! The tile floors & even the walls were ICE VOLD - like there was no insulation
Stayed 2 nights in Dec 2024

4/10 Poor

Joselyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The stay and convenience was amazing, the heaters were just not working that well.
Stayed 3 nights in Dec 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff were great. Thanks HGU for a great holidays.
Stayed 5 nights in Dec 2024

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service
The furniture and bedding looks like it’s been beat up . Needs updating and the tile in the bathroom was falling off and the room was especially small with a view of a brick wall . But it was overall fine , I won’t stay there again , as there were many more options in the same price range with more sq. Footage
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous visit, massive bed, room was excellent, very clean. Hall areas are quite dark
Stayed 5 nights in Dec 2024

6/10 Okay

Kevin

Liked: Staff & service
Done the job, but could have chosen better.
I struggle with Boutique hotels, especially having travelled up from a spacious Washington DC hotel before this. Also don't let the bright photo fool you, the road the hotel is down is quite narrow and dark. Check in was quick, service a bit slap dash at times when it comes to bar opening and cafe supplies. A lot of business people having open conference calls in the lounge area with no headphones on, hardly a place to just wind down. No in room hot water or guest drinks station. $6.30 for 2 cups of hot water ??? come on!!! Metro at the end of the road with very good onward links was handy, Cleaning Staff Amazing and one particular lady who was on the front desk Thursday and Friday morning went above and beyond with information and cab bookings, so some good aspects, but given the cost, didn't hit the spot for us visiting for 5 nights as a couple sightseeing.
Stayed 5 nights in Dec 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to be close to nearly anywhere. Staff was amazing. Rooms are very small and cozy and bathroom couple use a little work but overall a good experience!
Stayed 3 nights in Dec 2024

8/10 Good

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms/hotel, lacks storage and no hot drinks
Upsides: Great friendly stay, nice hotel with great staff and very very clean, nice modern simple rooms. Actual room was quite spacious which was surprising considering the very central location. Very easy to get about manhattan from there, including the bus stop around the corner. Secure key card elevator system. Hotel provided a flat rate for taxi to/from the airport which arrived very quickly even during rush hour. Nice large comfortable bed and very effective temperature control. Downsides: The bathroom had a shower curtain unfortunately which is unfavourable and the storage space was so minimal we weren’t able to fully unpack our suitcases. The hotel provided a kettle upon request but refused to provide mugs. This meant we had to re-use paper cups (which was unhygienic) and buy our own tea bags to have a hot drink in the room. I haven’t ever stayed in a hotel where hot drinks weren’t facilitated in the rooms. They do have a cafe downstairs but it’s not open 24/7 and was expensive (also charging to hand over empty cups without lids and requesting 22% tip each time).
Stayed 5 nights in Nov 2024

8/10 Good

Merinda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2024

6/10 Okay

Kelly

Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Ouahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very good stay with a friendly crew
Stayed 2 nights in Nov 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable very clean, attentive staff close to restaurants and shopping. Would stay here again
Stayed 9 nights in Nov 2024

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great little hotel in a nice area. The location is convenient to any spots you might want to visit in Manhattan. There's a nice coffee shop downstairs.
Stayed 3 nights in Nov 2024

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 8 nights in Oct 2024

10/10 Excellent

Kimberly

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HGU was wonderful! Our college trips to NY always included staying at HGU. Love it! The cafe was really good, too. Highly recommend!
Stayed 4 nights in Oct 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
The room was as advertised, nice room and bathroom, comfy bed. Carpets had some stains but it’s normal. My biggest and only issue, staying on the second floor to the back of the hotel (207) there must be a laundry room above because it was nonstop all night sounds of washing machine thumping. It literally did not stop
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Very nice hotel for the cost - a gem in midtown. The rooms were spacious but did not match the photos in terms of windows, no robes, and the lighting in the hallways and rooms was kinda dim. Overall, great value and great stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a quick trip to NYC, nice and simple. Staff was polite and helpful and the rooms are great. Would definitely recommend
Stayed 3 nights in Sep 2024

10/10 Excellent

Maria Pilar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

6/10 Okay

Kseniya

Liked: Staff & service
Stayed 5 nights in Jun 2024

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean, and staff was friendly….has a cafe, restaurant and bar on site which was so convenient, and was on the same block as the 33rd street subway stop (6 line). Close to many tourist areas and we felt safe!
Stayed 3 nights in Sep 2024

8/10 Good

Dougal

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful and friendly staff.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kidist Maru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to hotel
Stayed 2 nights in Jul 2024