My stay started off a little chaotic, but I also understand it was during one of the busiest times of the year in arguably the busiest area of Manhattan. Due to traffic and road work on Broadway & 48th, it took me over an hour to actually reach the hotel from 8th Ave and W 48th St (which is a couple blocks away). Obviously not the hotel's fault, but worth noting that during peak times it is not the easiest hotel to get to if you're driving. I parked in a spot in front of the hotel an hour before check-in. I called ahead and was told it's okay to arrive early. Once I came inside, I waited in line for quite some time (like I said, it was busy, this isn't the hotel's fault). When I got to the counter, I was told that my room wasn't ready yet (which I was okay with), but that they also weren't going to valet my car until my room was ready, after which I felt a bit dismissed. I then had to get to the back of the line and just wait around, hoping nothing was going to happen to my car. After waiting 30 minutes and then rejoining the line and waiting in line another 30 minutes, the room was ready and I was able to get my car valeted. All's well that ends well, but it was a very hectic hour in the lobby. The elevators only go to specific floors, which was okay for going up to the room, but getting down from your floor was a very slow process. Room was nice and quiet. Overall, not terrible, but I'll probably stay elsewhere next time.