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Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property

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Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Helicopter/plane tours
Lobby
Bar (on property)
View from room
Premium bedding, desk, laptop workspace, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
121 W 28th St, New York, NY, 10001
  • Madison Square Garden
    ‪6 min walk‬
  • Empire State Building
    ‪10 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪35 min drive‬

Room options

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout curtains

One King Bed Roll In Shower

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout curtains

Two Queen Beds City View

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

  • City view
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout curtains

Two Double Beds Roll In Shower

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Drinks-Snacks)

  • City view
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout curtains

King Evolution

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout curtains

2 Queen Beds

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout curtains

One King Bed City View

  • 17.7 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking (Higher Floor)

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Higher Floor)

  • City view
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn New York/Manhattan-Chelsea

Hotel with a 24-hour business centre, a short walk to 5th Avenue
Along with a snack bar/deli, this smoke-free hotel has a 24-hour business centre and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services and a 24-hour front desk.
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The shopping around Hilton Garden Inn New York/Manhattan-Chelsea gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. You'll find features such as free WiFi in public areas, plus a snack bar/deli and a 24-hour business centre.
  • Free WiFi and wired Internet
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Within a 10-minute walk of 5th Avenue and Madison Square Garden
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Hilton Garden Inn New York/Manhattan-Chelsea. Parking is available for a fee.

This 3-star New York hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 11:00 AM.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25.00 for adults and USD 10 to 25.00 for children
  • Covered self-parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1202 out of 2774 reviews
Rating 8 - Good. 872 out of 2774 reviews
Rating 6 - Okay. 410 out of 2774 reviews
Rating 4 - Poor. 165 out of 2774 reviews
Rating 2 - Terrible. 125 out of 2774 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Cassandra

Travelled with family
Stayed 4 nights in Jan 2025

2/10 Terrible

Barrett

Stayed 5 nights in Jan 2025

10/10 Excellent

Seleena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked almost everything about this property, the location, facilities and convenience . What I didn’t like is that the area is very lonely at night
Stayed 4 nights in Jan 2025

10/10 Excellent

karen

Stayed 2 nights in Dec 2024

2/10 Terrible

Keri, New York

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs an upgrade- beds are sagging, linens are dated, bathroom is in need of new fixtures and overall the hotel needs new paint, carpets, etc.
Stayed 2 nights in Jan 2025

10/10 Excellent

Chelsy

Travelled with family
Liked: Amenities, property conditions & facilities
Perfect location and within walking distance to see so many sights!
Stayed 3 nights in Jan 2025

6/10 Okay

Jay

None
Stayed 4 nights in Jan 2025

10/10 Excellent

Rauhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and room were very good. Thermostat did click loudly when heat restarted throtye night.
Stayed 2 nights in Jan 2025

8/10 Good

Andre Warren

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Exceptional location. Front desk staff and house keeping went about their duties to welcome us. Would recommend and book again.
Stayed 6 nights in Jan 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
My business trip
Hotel was in a nice quiet section of Chelsea in the Flower District. Convenient to restaurants, subways and other services.
Stayed 4 nights in Jan 2025

6/10 Okay

Michele

Stayed 4 nights in Dec 2024

8/10 Good

John

Sleep and leave
No bar open- lobby small - no bathroom on lobby floor . No restaurant open after breakfast.
Stayed 1 night in Jan 2025

10/10 Excellent

Valéria

Stayed 2 nights in Jan 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property was extremely convenient for public transit & walk to time square & k-town
Stayed 3 nights in Jan 2025

8/10 Good

Rodrigo, São Paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent stay. The team was very helpful and polite. I plan to stay with them again in the near future.
Stayed 1 night in Jan 2025

8/10 Good

Rodrigo, São Paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. All the staff members were helpful, polite, and friendly. The room was good, but the air conditioning was quite noisy, and some of the doors need a bit of attention as the paint is peeling. During the time the staff is cleaning the rooms, there may be some congestion in the two elevators, but it doesn’t interfere with the stay. I will definitely stay with them again when I return to NY. I liked it.
Stayed 2 nights in Jan 2025

8/10 Good

Alexandros

Liked: Cleanliness, staff & service
7 days stay during NYE
The hotel’s location is convenient, with easy access to amenities and metro stations. While the hotel is good, the room size does not justify the expense; it is perceived as quite expensive. The hotel is in need of refurbishment. I would recommend to skip the breakfast if it’s not included in your package, as there are many nearby restaurants and diners offering similar options at comparable prices. Half of our stays we got back to the hotel after midnight and there were no staff members at the reception after 2 a.m., which raised security concerns for the guests staying at the hotel. Overall If you're looking for a more special, modern, and secure option, it’s recommended to explore other hotels in the same street.
Stayed 7 nights in Dec 2024

8/10 Good

Krit

Travelled with family
Liked: Staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Aneka

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay for a quick turnaround trip! The morning staff was very welcoming and helpful. We had an early appointment at 11am. We were able to pre-check in and drop our bags. This courtesy made our initial experience great! Also the hotel texted when our room was ready. When we returned to check into our room the female attendant wasn’t very friendly. I asked about complimentary waters. She said they were for Hilton Honors members and I told her I was. She said, “Well you booked this with Expedia.” I told her I understand that but when I confirmed the booking Hilton sales still gave me 500 points to thank me for my stay. Also I’ve never been denied something as simple as water considering my membership. This was unfortunately a downside to my stay. Otherwise, I enjoyed my time here.
Stayed 1 night in Jan 2025

6/10 Okay

Ali

Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Great location, friendly staff
Landed super early from a red eye flight with kids. Front desk was kind enough to let my kids crash in a spare room. Overall staff was nice and accommodating. Booked a double queen room which seems rare in NYC that is also affordable. Room (4th floor) itself was a bit cold even with the heater turned up as there was a breeze coming from the window during a cold freeze. Spare room on a different floor seem not as cold. Location was near several subway lines. Outside of the hotel could use some work, saw a homeless person taking a dump out front in a bush up on check in (not the hotel's fault)
Stayed 2 nights in Dec 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Great location. Staff were also great. Beds and elevator not great
Stayed 2 nights in Jan 2025