Lotte New York Palace

4.5 star property
VIP Access

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Photo gallery for Lotte New York Palace

Lobby lounge
Lobby lounge
Plasma TV, pay films
City view
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Breakfast available

Explore the area

Map
455 Madison Ave, New York, NY, 10022
  • Rockefeller Center
    ‪7 min walk‬
  • Grand Central Terminal
    ‪10 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Suite, 1 King Bed, Accessible, Tower (Corner)

  • 112 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Tower

  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Signature Suite, 1 King Bed, Accessible (Palace)

  • 108 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (Palace, King)

  • 73 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Signature Suite, 1 King Bed (Palace)

  • 108 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Tower

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, Corner (Corner with Pantry)

  • 112 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Accessible, Tower

  • 61 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Studio, 2 Queen Beds, Tower

  • 61 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 2 Double Beds, Accessible

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Family Suite, Multiple Beds (Palace, King and Two Doubles)

  • 71 sq m
  • City view
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

Premier Room, 1 King Bed, Accessible, View

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Corner (Corner)

  • 156 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Room, 2 Double Beds, Accessible, View (Cathedral View)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Accessible

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Room, 2 Double Beds, Accessible, View (Skyline)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, View (Cathedral View)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Double Beds

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Tower (King)

  • 99 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, View (Cathedral View)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, View (Cathedral View)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Corner (Corner)

  • 112.4 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 King Bed, Tower

  • 61 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Premier Room, 2 Double Beds, View (Skyline)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Premier Room, 1 King Bed, View (Skyline)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Palace Studio Suite King

  • 38 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Tower

  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Tower

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Family Suite, Multiple Beds (Palace, 2 Kings)

  • 71 sq m
  • City view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

Similar properties

About this property

Lotte New York Palace

Luxury hotel with full-service spa and health club
A full-service spa, a restaurant and a health club are available at this smoke-free hotel. Additionally, a bar/lounge, a snack bar/deli and a steam room are on-site.
Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Plasma televisions come with pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.
Our customers tell us that they can't get enough of the helpful staff at Lotte New York Palace. During your stay, you're just a quick walk from 5th Avenue. Features include a full-service spa, a restaurant and a gym.
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Indulge with manicures and pedicures, body treatments or body scrubs at The Palace Spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and complimentary bicycles
  • Guests have great things to say about the location and the proximity to shopping
  • Just a 3-minute walk from 5th Avenue and 7 minutes on foot from Rockefeller Center
  • Dogs welcome for a fee
Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

Business amenities include a business centre, meeting rooms, and limo/town car service. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Lotte New York Palace. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 6:30 AM to noon.
Gold Room – On-site restaurant.
Villard – This restaurant specialises in American cuisine and serves breakfast, brunch and lunch. Open daily.
Pomme Palais – This café specialises in American cuisine and serves breakfast, lunch and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (USD 90 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay films
  • Plasma TV with premium channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 149 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lb per pet
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Lotte New York Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 914 out of 1366 reviews
Rating 8 - Good. 227 out of 1366 reviews
Rating 6 - Okay. 129 out of 1366 reviews
Rating 4 - Poor. 57 out of 1366 reviews
Rating 2 - Terrible. 39 out of 1366 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lotte New York Palace is so luxurious and an iconic place!
Stayed 5 nights in Nov 2024

10/10 Excellent

Stepan

Stayed 3 nights in Nov 2024

6/10 Okay

Leslie Marie

Liked: Property conditions & facilities
Disliked: Staff & service
Rooms need to be updated for the price being charged. Staff was not friendly or helpful. Hardest bed i have ever slept in. But the hotel was in a good location and easily accessible.
Stayed 4 nights in Dec 2024

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully decorated for Christmas and has the most stunning tree; however, it lacked in dining options especially during the busy season. Also, the rooms can use a major upgrade in style, water pressure, and offerings especially given the price per night.
Stayed 3 nights in Dec 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is absolutely wonderful! Visiting at Christmas was spectacular. The courtyard is absolutely gorgeously decorated as well as the rest of the hotel. The staff it's not only of the highest caliber, but they are all very friendly and helpful. The location is perfect for your visit to the city, you can walk just about anywhere.
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will return
Our new favorite hotel. Great location and wonderful staff…
Overlooking St Pats cathedral
Decked out for the holidays
Stayed 3 nights in Dec 2024

10/10 Excellent

Karen

Stayed 3 nights in Nov 2024

8/10 Good

Konnie, Waltham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying here. We booked a double King room facing the city (not Cathedral). View was ok. Room was spacious and clean. Bathroom could be bigger. It needed shelves below the sink for space to put toiletry bags. The lobby and the courtyard were lovely with Christmas decorations. Staffs there were all really nice. The Gold bar was a nice place to have a drink. Our only complaint is the wait time for an elevator to go down. It took a very long time to get one when you are at the high floors. We were on the 36th floor and each time we want to go downstairs, it took at least 10-15 mins plus making a few other stops going down. Give yourself at least 30 min buffer time if you have a reservation somewhere. The holiday season is the busiest here, but the most beautiful! We loved how they had Santa visit in the lobby and on Saturdays, there’s a free tour of the mansions. The history was amazing! We loved it! The hotel is also very convenient walking distance to many attraction sites and restaurants/cafes/bars. We will probably come back again next year!
Stayed 3 nights in Dec 2024

10/10 Excellent

Yankai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 4 nights in Nov 2024

10/10 Excellent

LESLIE J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Fabulous! Staff and facility exceptional. Perfect location as well.
Stayed 4 nights in Dec 2024

10/10 Excellent

Israel

Stayed 4 nights in Nov 2024

10/10 Excellent

Dina

Stayed 1 night in Dec 2024

10/10 Excellent

Leah Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing!! Loved everything about it!
Stayed 4 nights in Dec 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Rooms are clean and fine but not exceptional. No coffee was provided in the room which was disappointing.
Stayed 3 nights in Dec 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The hotel was a lot better during the week than the weekend. It was too crowded like a convention hotel on the weekend. Too much for the price. But it was decorated beautifully, the service first class, food delicious, the GOLD Roommis a must see as well as the Xmas Tree outside. Would definitely stay again -
Stayed 3 nights in Dec 2024

10/10 Excellent

Keith

Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Underwhelmed by the Lotte New York Palace
The Lotte was a very underwhelming experience, especially relative to the cost. We paid $900/night for a room in early December. Pros - Location is excellent, view was great, and rooms are large for NYC - Lobby is nice, especially at Christmas time - A handful of small experiences for kids at Christmas (Santa in the lobby on Sundays, letter placed in Santa’s mailbox in lobby receives an envelope to your room) Cons - Rooms are old and surprisingly dated (felt like a room from the 90s) - Elevators are ridiculously bad. Multiple days we waited more than 10 minutes for an elevator down to the lobby. Stairs aren’t really an option for most rooms because of the height of the hotel (e.g., we were on 26th floor). - Rooms are not serviced every day with no explanation - Restaurant food tasted like a Hampton Inn continental breakfast (no offense to Hampton Inn; quality of food for 10x the price is shocking though). - No evening turn down service which is strange for a high end hotel - Staff is largely unhelpful. Concierge was especially poor, I tried making a breakfast reservation a few days out (at their own restaurant!) and she told me to go upstairs and talk to the restaurant hostess. Restaurant server was rude, he acted annoyed when he came to take our breakfast order and I asked him for a menu first. Doormen were friendly. - Lobby was constantly packed with non-hotel guests taking photos and wandering around I would not stay here again.
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Melissa Darby

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was decorated amazingly & the people were lovely. Downside is a huge hotel with SIX elevators. At one point, only three were working. The wait to go up or down was ridiculous. We walked down TWENTY FLIGHTS of stairs MORE THAN ONCE with my 2 kids. To pay that amount for a hotel and have to walk down twenty flights of stairs twice is insanity. As much as we loved all the Christmas decor & touches, we will not be staying there again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love staying here. Everyone is always so accommodating.
Stayed 2 nights in Nov 2024

10/10 Excellent

amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited at the beginning of December, the property, staff and decorations are first class. Very busy due to the time of year, to be expected but the lift situation is quite annoying. Only six lifts and at checkout time, 11am we waited 25 minutes to get to the lobby. I mentioned to get in a lift but my husband and daughter walked down 21floors to the lobby. I suppose that’s the difference with an older hotel, just be prepared during holidays and plan you departure accordingly. Would definitely stay here again
Stayed 4 nights in Dec 2024

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

FARSHID

Stayed 2 nights in Nov 2024

10/10 Excellent

Mario

Travelled with family
my room wasn’t ready until 5 pm!
Stayed 1 night in Dec 2024