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NH Collection New York Madison Avenue

4.5 star property
VIP Access

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Photo gallery for NH Collection New York Madison Avenue

Exterior
Premium Room, Terrace (View) | View from room
Minibar, in-room safe, blackout curtains, soundproofing
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Gym
  • Laundry
  • Free WiFi

Explore the area

Map
22 East 38th Street, New York, NY, 10016
  • Grand Central Terminal
    ‪6 min walk‬
  • Empire State Building
    ‪7 min walk‬
  • Times Square
    ‪11 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪45 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite (Extra Bed 3 adults)

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite (Extra Bed 3 adults)

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Premium Room (New Style)

View from room

Premium Room (New Style)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room (View)

Deluxe Room (View) | Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room (View)

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, blackout curtains, soundproofing

Superior Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Tower Suite)

Suite (Tower Suite) | Minibar, in-room safe, blackout curtains, soundproofing

Suite (Tower Suite)

  • 60 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Terrace (View)

Premium Room, Terrace (View) | Minibar, in-room safe, blackout curtains, soundproofing

Premium Room, Terrace (View)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Park Av. Jr. Suite with Terrace

Penthouse Park Av. Jr. Suite with Terrace | Minibar, in-room safe, blackout curtains, soundproofing

Penthouse Park Av. Jr. Suite with Terrace

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite

  • 37 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room (Accessible)

Minibar, in-room safe, blackout curtains, soundproofing

Superior Room (Accessible)

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, City View (Extra Bed 3 adults)

Minibar, in-room safe, blackout curtains, soundproofing

Premium Room, City View (Extra Bed 3 adults)

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, City View (Extra Bed 2 adults + 1 child)

Minibar, in-room safe, blackout curtains, soundproofing

Premium Room, City View (Extra Bed 2 adults + 1 child)

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room | Minibar, in-room safe, blackout curtains, soundproofing

Premium Room

  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite (Extra Bed 2 adults + 1 child)

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite (Extra Bed 2 adults + 1 child)

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Twin Room (with view)

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Twin Room (with view)

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Quadruple Room

Family Quadruple Room | Minibar, in-room safe, blackout curtains, soundproofing

Family Quadruple Room

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, City View

Minibar, in-room safe, blackout curtains, soundproofing

Premium Room, City View

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Triple Room

Premium Triple Room | Minibar, in-room safe, blackout curtains, soundproofing

Premium Triple Room

  • 22 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

NH Collection New York Madison Avenue

Luxury hotel with 24-hour fitness centre and 24-hour front desk
This smoke-free hotel features a 24-hour fitness centre, a bar/lounge and coffee/tea in a common area. WiFi in public areas is free. Other amenities include a meeting room, concierge services and dry cleaning. Housekeeping is available on request.
NH Collection New York Madison Avenue offers 288 accommodations with a safe and complimentary bottles of water. Smart televisions are featured in guestrooms. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at NH Collection New York Madison Avenue. During your stay, you're just a quick walk from 5th Avenue. Free WiFi in public areas, a 24-hour gym and a bar are available.
  • Free Wi-Fi in some public areas
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the overall condition of the property and the location
  • Just a 3-minute walk from 5th Avenue and 6 minutes on foot from Grand Central Terminal
  • Cats and dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. A meeting room and limo/town car service are available. You can enjoy a drink at the bar/lounge. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury NH Collection New York Madison Avenue. A complete renovation of NH Collection New York Madison Avenue was completed in May 2021.

This 4.5-star New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Languages

Catalan, Czech, English, French, Greek, Italian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 80 per day); discounts available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; USD 35 to 35 per person
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 80.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: USD 40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 35 per person
  • Nearby parking fee: USD 80 per day (351 ft away)
  • Pet fee: USD 250 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Jolly Madison Towers
Jolly Hotel Madison
Jolly Hotel Madison Towers
Jolly Hotel Madison Towers New York
Jolly Madison
Jolly Madison Hotel
Jolly Madison Towers
Jolly Madison Towers New York
Madison Jolly Towers
Madison Towers Hotel
Hotel Jolly Madison New York
Jolly Hotel New York
Jolly Hotel Nyc
Jolly Madison Hotel New York
Jolly Madison New York
NH New York Jolly Madison Towers Hotel
Jolly Madison Towers Hotel
NH Collection New York Madison Avenue Hotel
Collection Madison Avenue Hotel
Hotel NH Collection New York Madison Avenue New York
New York NH Collection New York Madison Avenue Hotel
Hotel NH Collection New York Madison Avenue
NH Collection New York Madison Avenue New York
Collection Madison Avenue
Jolly Hotel Madison Towers
NH New York Jolly Madison Towers
Collection Madison Avenue
NH Collection New York Madison Avenue Hotel

NH Collection New York Madison Avenue Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 449 out of 718 reviews
Rating 8 - Good. 143 out of 718 reviews
Rating 6 - Okay. 67 out of 718 reviews
Rating 4 - Poor. 34 out of 718 reviews
Rating 2 - Terrible. 25 out of 718 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alright stay
The hotel was in a fantastic location and the lobby/bar area was gorgeous. But when you got up to the rooms that all went down hill. The hallways always had laundry and cleaning supplies in them smelling strongly of chlorine. The rooms, while eco friendly are freezing in the winter - your room key controls leaving the heat on so if you leave your room and come back it’s an ice box.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alexis, Coconut Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gusto acerca de esta propiedad, buena locacion,muy limpia las habitaciones, buen servicio
Stayed 3 nights in Dec 2024

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a nice stay. Location is great, room was nice (though under the bed could use a good vacuum), bathroom was modern and I really enjoyed the amount of windows in the room (even one in the bathroom). That being said there are a few things that are big and should be mentioned when booking: -I pre-paid for this stay and even then Expedia usually shows you the amount (if any) that a hotel will charge on site (fees, taxes, etc that weren't precharged). Upon arrival I learned that the hotel would be taking $40 per night for their "resort" fee which is just a sorry excuse for extra intake (no real resort amenities here, they list "benefits" but it's what's advertised to already be included in the stay, like the coffee maker and tea). Upon inspection I found this fee in the very tiny print on the bottom of the listing. Feels a bit deliberate and scheming on my end. $40 doesn't seem like a lot but when you stay 4 nights that's $160. If you're on a budget that could make a difference. Take that how you will. It's especially problematic to me just because it was hidden, especially at the already insane cost of this hotel during the holiday season. -one of the reasons I picked this property was because of it's VIP access designation (which means there is a possibility of a room upgrade). Upon arrival I was told that the upgrade isn't really ever possible as they have very very few rooms that "qualify" to be upgraded into and that doesn't include any of the suites.
Stayed 3 nights in Dec 2024

10/10 Excellent

Anca

Stayed 2 nights in Dec 2024

8/10 Good

jon

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom and bar with live music was great. Staff was very nice
Stayed 2 nights in Dec 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Dec 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very friendly and attentive staff. We arrived early and they found a room for us. Great location and very friendly and helpful staff. Would definitely stay at this hotel again.
Stayed 1 night in Dec 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot for a short trip near grand central!
Lovely hotel with a fabulous restaurant!
Stayed 1 night in Dec 2024

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel with great location. Service was excellent and friendly
Stayed 1 night in Dec 2024

10/10 Excellent

wei

Stayed 6 nights in Nov 2024

10/10 Excellent

Jodi, Elgin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was just beautiful, clean and in a perfect location to walk to everything the staff were very accommodating and always greeting everybody with a smile. A special kudos to Frederick, the hotel manager he was absolutely amazing thank you!
Stayed 2 nights in Dec 2024

10/10 Excellent

Kathryn

Travelled with family
Nice gem close to everything but seems like worlds away from the crowds.
Stayed 1 night in Dec 2024

10/10 Excellent

Loryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

4/10 Poor

Tesa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
While the hotel itself was fine- the experience was not. Room was missing hand towels (asked for and didn't get and had to retrieve myself off the cart left in the hall), and empty shampoo and conditioner bottles. Clearly the room cleaning service had not done their job. Room was difficult to control temp (had to open windows or turn off heat as it overheated). Worst was behavior from another guest in the lobby. A couple was allowing their children to run wild in the lobby (racing, yelling, etc). staff did nothing.
Stayed 3 nights in Nov 2024

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and nicely situated between Rockerfeller Place to the north and Empire State building to the south. Quite neighbourhood one block off 5th avenue.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Nov 2024

6/10 Okay

Jessica, Pottstown

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in staff was not very pleasant. Room was very small with no view. No VIP upgrade or welcome gift.
Stayed 1 night in Nov 2024

10/10 Excellent

Youssef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Luis

Stayed 3 nights in Nov 2024

10/10 Excellent

Dinorah

Stayed 2 nights in Nov 2024

10/10 Excellent

Sara, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful. Staff was fantastic! Our bathroom was ridiculously small. It was very hard to get in and out of the shower of how small the space was. You had to rotate with the door to be able to open and close. Otherwise everything was great.
Stayed 4 nights in Nov 2024

6/10 Okay

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Smell room but good view- limited amenities and not refreshed as often as needed . Ran out of coffee and creamer twice . No VIP wine as promised
Stayed 2 nights in Nov 2024

6/10 Okay

Chandana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service is not good. It takes several hours to have something brought to the room.
Stayed 2 nights in Nov 2024

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In NY for business, and primarily chose the NH due to the proximity of my work needs. However, it is now likely the ONLY place I'd stay if in Midtown, and have already recommended to several others traveling to the area. The cozy room was just the right size for a solo traveler, all staff I interacted with was gracious and helpful. I do not make it to the east coast often, but am hoping to return soon, just to stay at this little gem of a place.
Stayed 6 nights in Oct 2024