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Refinery Hotel

5.0 star property
VIP Access

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Breakfast, lunch, dinner served; American cuisine
2 bars/lounges, lobby lounge, rooftop bar
Breakfast, lunch, dinner served; American cuisine
2 bars/lounges, lobby lounge, rooftop bar
2 bars/lounges, lobby lounge, rooftop bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • Pet-friendly
  • Laundry

Explore the area

Map
63 W 38th St, New York, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Empire State Building
    ‪7 min walk‬
  • Grand Central Terminal
    ‪11 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Atelier Executive Suite

Atelier Executive Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Atelier Executive Suite

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed | Frette Italian sheets, premium bedding, down duvets, minibar

Studio, 1 Queen Bed

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Frette Italian sheets, premium bedding, down duvets, minibar

Studio, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Studio, 2 Queen Beds | Frette Italian sheets, premium bedding, down duvets, minibar

Studio, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Frette Italian sheets, premium bedding, down duvets, minibar

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Refinery Hotel

Luxury hotel with bars/lounges and fitness centre
A restaurant, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. Other amenities include a rooftop terrace, a coffee shop/cafe and self parking.
Refinery Hotel offers 197 air-conditioned accommodations with iPod docking stations and minibars. Beds feature Frette Italian sheets, down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and an iron/ironing board. Fridges, in-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at Refinery Hotel. During your stay, you're just a quick walk from 5th Avenue. 2 bars, a restaurant and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Enjoy American cuisine while dining at Parker and Quinn
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have really good things to say about the accommodation, from the spaciousness and overall comfort to the comfy beds and cleanliness
  • Just a 4-minute walk from 5th Avenue and 5 minutes on foot from Bryant Park
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. A fitness centre, a rooftop terrace, and a vending machine are also featured at the luxury Refinery Hotel. For a fee, parking is available.

This 5-star New York hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily.
Parker and Quinn – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Winnies – On-site lobby lounge. Open daily.
Rooftop Bar – This rooftop bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

Arabic, English, French, Italian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in some public areas: High-speed internet

Parking and transport

  • Secured parking on site (USD 72 per day)

Food and drink

  • Daily full breakfast available for a fee: USD 20 to 30 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Parker and Quinn
  • Rooftop Bar
  • Winnies

Things to do

  • Gym

Family friendly

  • Free cot
  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Health club access
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 30 per person
  • Secured self-parking fee: USD 72 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Refinery
Refinery Hotel
Refinery Hotel New York
Refinery New York
Refinery
Refinery Hotel Hotel
Refinery Hotel New York
Refinery Hotel Hotel New York

Refinery Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1002 reviews
Rating 8 - Good. 194 out of 1002 reviews
Rating 6 - Okay. 77 out of 1002 reviews
Rating 4 - Poor. 43 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

aldo

Stayed 4 nights in Jul 2024

10/10 Excellent

Mikela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Douglas

Great location
Stayed 4 nights in Dec 2024

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly service
Stayed 2 nights in Jan 2025

10/10 Excellent

FANG

Stayed 5 nights in Dec 2024

4/10 Poor

Blair

Stayed 2 nights in Dec 2024

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb spot, classy large rooms and rooftop bar is incredible.

8/10 Good

HELEN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, and nice bars in hotel so easy to grab a drink or food. The staff are so so, some not friendly (front desk, the rooftop bar) some great (the porter). Room was spacious and comfy but a bit dark. We would stay again due to amenities and location.
Stayed 4 nights in Dec 2024

4/10 Poor

Mike

Stayed 2 nights in Dec 2024

10/10 Excellent

MaryBeth

Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
early check in and parking was easy
Stayed 1 night in Dec 2024

8/10 Good

Sundip

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The rooms were spacious, location was great, comfy beds! The only issue was housekeeping, the floors and baseboards were dusty and it didn’t seem the room or bathroom were vacuumed. The lobby bathrooms were very dirty and almost unusable upon arrival. However, we got early check in and were happy with our room and stay. Just needs some housekeeping attention.
Stayed 1 night in Dec 2024

10/10 Excellent

Tana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Melissa

Stayed 2 nights in Dec 2024

6/10 Okay

Jennifer

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Sadly we were disappointed with this hotel. The room wasn’t available for check in at 3pm and when we were finally given a key, we found our room was being used as storage for other guests luggage. Mini bar fridge door didn’t close and the snack drawer was thick with dust. We were looking forward to this stay and spent a lot of money but it’s unfortunate we did not receive a five star experience. The location, however is great - right in the centre of midtown.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and accommodating staff. Great location for easy transport to any area of the city, Everything about the room was wonderful, decor, cleanliness, and the bed was perfect. Will definitely stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jarrod

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun property in the center of everything
Stayed 1 night in Dec 2024

10/10 Excellent

Kellee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really spacious rooms, convenient location, and clean!
Stayed 4 nights in Dec 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Patrizia

Travelled with family
Service was excellent from start to finish.
Stayed 2 nights in Dec 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a cool vibe. Nice very high ceilings so feels spacious. The free wine every afternoon is fantastic and was a nice treat coming back from a long day of exploring (with a 5 year old). The rooms could use some TLC - not too bad just some areas that could use a deeper clean, a touch up of paint or a bead of caulking. Generally staff was fantastic. The exception was the rooftop restaurant where staff were short and uninterested when my wife and child went for diner while I worked. They have a (funky) rooftop and a main floor restaurant. It would be helpful for the hotel to advise future guests to make a reservation beforehand or you won't get a table at a reasonable time (my wife had to eat at 5pm). Shower was big and had nice pressure. Beds were a little soft for us but that's more a personal preference. The location was great with short walks to many attractions and subways. Being close to 6th ave means a fair bit of traffic and emergency vehicles. Not a fault of the hotel NYC is just noisy. It did get quieter as it got later - don't feel we were woken up by noise though.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Louis

Business traveller
Disliked: Amenities
Shower was broken and difficult to operate. Tiny room that wasn’t ready until 4. Limited services inside the hotel. Very average hotel.
Stayed 1 night in Dec 2024

2/10 Terrible

Sergei, Los Angeles

Disliked: Staff & service, amenities, property conditions & facilities
The worst hotel i stayed.
Stayed 2 nights in Dec 2024