6/10 OK
Margaret
Matkusti kumppanin kanssa
31.10.2024
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
During my recent stay at the hotel, I was pleasantly surprised by the property's appealing ambiance and the warm demeanor of the staff. From the moment I arrived, the team displayed a genuine eagerness to assist, making me feel welcomed and valued as a guest. This positive experience, however, stood in stark contrast to the disappointments faced at the hotel’s restaurant.
On my first night, I opted to relax at the bar, only to find myself served a half-sized drink but charged the full price. This was a concerning start. The following day, I tried to enjoy dinner through room service, utilizing a $25 voucher provided by the hotel. Unfortunately, I was informed that I had to physically go down to the restaurant to redeem it. This stipulation was never disclosed to me when the vouchers were handed out, leading to significant frustration as it undermined the convenience that room service is meant to offer.
The situation escalated on Saturday night when I decided to dine in the restaurant and ordered additional chicken to take back to my room. After a relaxing shower, I was dismayed to discover that the chicken was burned. I promptly contacted the restaurant to express my concerns, only to be met with a curt response from the hostess, who insisted that I return the chicken for an exchange—a request that felt unreasonable, especially as it was the restaurant's error. I conveyed my dissatisfaction, mentioning that I would be leaving a review about my experience. Twenty minutes lat
Margaret
Yöpyi 4 yötä lokakuussa 2024