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The Westin New York Grand Central

4.5 star property

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Exterior
Premium bedding, down duvets, pillow-top beds, minibar
Premium Room, 1 King Bed with Sofa bed | Premium bedding, down duvets, pillow-top beds, minibar
Breakfast, lunch, dinner served; American cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
212 East 42nd Street, New York, NY, 10017
  • Grand Central Terminal
    ‪5 min walk‬
  • Times Square
    ‪15 min walk‬
  • Empire State Building
    ‪16 min walk‬

Room options

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living room | LCD TV, pay films

Presidential Suite, 1 King Bed

  • 96 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 King Bed with Sofa bed

  • 67 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 2 Double Beds

  • 67 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed with Sofa bed

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, minibar

Traditional Room, 2 Double Beds

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Traditional Room, 1 King Bed

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Traditional Room, 2 Double Beds (Hearing Accessible)

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 King Bed with Sofa bed

  • 67 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, minibar

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed with Sofa bed, View

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed with Sofa bed, View

  • 33.1 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed with Sofa bed

  • 33 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Double Beds

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Traditional Room, 1 King Bed (Hearing Accessible)

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, minibar

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

The Westin New York Grand Central

Luxury hotel with 24-hour fitness centre and 24-hour business centre
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
The Westin New York Grand Central offers 774 air-conditioned accommodations with minibars and a safe. This individually furnished accommodation has separate sitting areas. Pillowtop beds feature down duvets and premium bedding. LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This New York hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The sightseeing around The Westin New York Grand Central gets high marks from our customers. During your stay, you're just a quick walk from Grand Central Terminal. You'll find features such as a restaurant, a 24-hour gym and a bar.
  • Enjoy American cuisine while dining at Amuse Marketplace & Bar
  • Continental breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking, self-parking and Motorhome/coach/lorry parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Within a 15-minute walk of Grand Central Terminal and Broadway
  • Dogs welcome for a fee (restrictions apply)
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 16 meeting rooms are available.

The luxury The Westin New York Grand Central also features a 24-hour fitness centre, a garden, and laundry facilities. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 6:00 AM to 11 AM.
Amuse Marketplace & Bar – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 100 per day)
  • Valet parking on site (USD 100 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:00 AM to 11 AM for a fee: USD 16.25 to 45 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Amuse Marketplace & Bar

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 16 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50.00 per accommodation, per night
  • Only dogs are allowed
  • Weight limit: 40 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.69 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 16.25 to 45 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self-parking fee: USD 100 per day
  • Valet parking fee: USD 100 per day
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests will receive smart lock details.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

New York Grand Central Westin
Westin Hotel New York Grand Central
Westin New York Grand Central
Helmsley Hotel New York
New York Helmsley Hotel
The New York City Helmsley
Westin New York Grand Central Hotel
Westin Grand Central Hotel
Westin Grand Central
The New York City Helmsley
The Westin York Central York
The Westin New York Grand Central Hotel
The Westin New York Grand Central New York
The Westin New York Grand Central Hotel New York

The Westin New York Grand Central Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2118 out of 3178 reviews
Rating 8 - Good. 612 out of 3178 reviews
Rating 6 - Okay. 235 out of 3178 reviews
Rating 4 - Poor. 119 out of 3178 reviews
Rating 2 - Terrible. 94 out of 3178 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Nicholas, New York

Liked: Cleanliness, property conditions & facilities
Completely understaffed and lack of efficient elevators I’ve never had to go up in order to go down so many times
Stayed 5 nights in Dec 2024

6/10 Okay

Gary

Stayed 1 night in Dec 2024

8/10 Good

Bertin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No bottle water to make coffee
Was amazing place to stay but didn’t have botlle water inside the room to make myself fresh coffee overseas very comfortable beds Clean sheets
Stayed 1 night in Dec 2024

10/10 Excellent

Annabella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here every year!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to Manhattan, stayed 4 days 3 nights. Room was great, food was good, concierge was wonderful- great suggestions, helpful, kind and over the top helpful, caring smile. I would stay there again, I would love to come back again in the summer. Walking distance to Grand Central!
Stayed 3 nights in Nov 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Was a wonderful experience
Stayed 2 nights in Dec 2024

10/10 Excellent

JENNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only two issues from us, but would stay again!
Wonderful experience! Even got us checked in after our train got in sind 930am instead of the afternoon. The only two complaints would be lack of elevators working/running. People were waiting at busy times for up to 40 minutes with luggage to get on. We had to ride up to go down too. 15th floor to 41st, then back down. Second would be that the breakfast was included for ONE person, if you choose that option, but its 40 bucks a person for the buffet that wasnt amazing. So basically we saved 40 bucks but still ended up spending 90 dollars to eat one breakfast. Go with the two free drinks instead. Overall though, everything was wonderful location wise, staff wise, and any issues were handled fast and wonderful. Would definitely recommend and stay here again!
Stayed 2 nights in Dec 2024

10/10 Excellent

KYMMBERLY, FOUNTAIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great service. We will definitely visit again.
Stayed 3 nights in Dec 2024

10/10 Excellent

NASIRUDDIN

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 5 nights in Dec 2024

8/10 Good

Gargi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Antonina

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very sad reflection on the Westin brand. The only effective interaction was with the cleaning staff who was trying their best. Management ineffective - ineffective communication between staff and management. Waited for elevators 20 minutes and gave up. Took stairwells only to discover tens of other people like us trying to get out of the hotel, or to their rooms that way. Customer service at the central Westin number non-existent. Concierge and front desk could not be reached over more than 20 minutes of repeated calls. Will think hard before staying at a Westin again after the experience at this property.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sari, Miami

Stayed 2 nights in Dec 2024

10/10 Excellent

Stephanie

Stayed 4 nights in Dec 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfortable stay
Quiet, comfortable stay
Stayed 1 night in Dec 2024

6/10 Okay

Gloriceli

Travelled with family and small children
Disliked: Amenities
Well let me tell you , place was overpriced to what it looked like. The front lobby just looked unkept. Bar area was ok. I thought that it would be nicely decorated due to the holidays but it was kinda basic. The restroom was outdated, chipped corners , chipped bathtub . When I walked in. I had asked the front area rep to make sure to put the hold on a different card. I gave her the card she swiped it and I told her to remove the previous card hotel amount was held. Well guess what, 4000$ dollars was held on BOTH of my credit cards !! So total of 8k! And it didn’t get cleared until I got back home which was annoying. So never again will I stay there . Bad experience.
Stayed 4 nights in Dec 2024

8/10 Good

Michael, ST PETERSBURG

Travelled with family and small children
Liked: Cleanliness, staff & service
The room 1619 was nice but had two sets of windows, one in the front andbthe 2 rear windows that were drafty with cold airbseeping through. This made the room colder than normal.
Stayed 2 nights in Dec 2024

8/10 Good

Marlen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Westin at Grand Central was amazing!
We had an amazing trip to NYC, and our hotel was in a fantastic location. The service was excellent; however, I gave the hotel an overall rating of 4 stars due to the slow elevators—perhaps not all of them were operational—as well as the long lines for breakfast.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kelly Renee'

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful accommodation and welcoming staff!! Allowed us an early check in
Stayed 3 nights in Dec 2024

6/10 Okay

Ronald

Travelled with family
The property was okay. Nothing special. When the time came to check out however, we waited 30 minutes for an elevator and then had to walk down eight flights of stairs with all of our baggage because they would not arrange anything for the people in the middle of the hotel to get an elevator. Apparently they had almost 400 people checking out and they made no accommodations for anyone other than those on the top floor.
Stayed 2 nights in Dec 2024

6/10 Okay

Bryan

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Elevators were a nightmare always full total ridiculous!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Oribel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful. Felt very welcoming. Staff was very helpful and friendly. Gave us food vouchers and free drink vouchers. The restaurant on the property was delicious. Was able to check in early which we appreciated. Would stay here again.
Stayed 2 nights in Dec 2024

8/10 Good

Verónica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel , lo único fueron los elevadores no son suficientes en rush hour .
Stayed 3 nights in Dec 2024

6/10 Okay

Amy

Stayed 2 nights in Dec 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
I only stayed for one night but it was pleasant. Checkiin was efficient and frielndly. I found the room to be clean with everything I needed available.
Stayed 1 night in Dec 2024

10/10 Excellent

Patrick

Stayed 7 nights in Dec 2024