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TownePlace Suites by Marriott New York Manhattan/Chelsea

3.5 star property

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Photo gallery for TownePlace Suites by Marriott New York Manhattan/Chelsea

Exterior
Studio, 1 King Bed, Kitchenette, Courtyard View | In-room safe, desk, laptop workspace, iron/ironing board
City view
Restaurant
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Gym
  • Laundry
  • Parking available
  • 24/7 front desk

Explore the area

Map
140 West 28th Street, New York, NY, 10001
  • Madison Square Garden
    ‪6 min walk‬
  • Empire State Building
    ‪11 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪53 min drive‬

Room options

View all photos for Studio, 1 King Bed, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette

  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, City View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, City View

  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, City View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette

  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, Courtyard View

Studio, 1 King Bed, Kitchenette, Courtyard View | In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, Courtyard View

  • Sleeps 2
  • 1 King Bed

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About this property

TownePlace Suites by Marriott New York Manhattan/Chelsea

Hotel with free breakfast, a short walk to Madison Square Garden
Along with a 24-hour fitness centre, this smoke-free hotel has coffee/tea in a common area and a meeting room. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, dry cleaning and a 24-hour front desk. Housekeeping is available on request.
TownePlace Suites by Marriott New York Manhattan/Chelsea offers 247 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at TownePlace Suites by Marriott New York Manhattan/Chelsea gets good marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Free WiFi in public areas, a 24-hour gym and dry cleaning service are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a meeting room
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean guestrooms
  • Within a 10-minute walk of Madison Square Garden and 5th Avenue
  • Pets welcome for a fee
Free breakfast is served daily. WiFi and wired Internet are free in public spaces. The business-friendly TownePlace Suites by Marriott New York Manhattan/Chelsea also features a 24-hour fitness centre, coffee/tea in common area, and complimentary newspapers in the lobby. Parking is available for a fee.

This 3.5-star New York hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (USD 65 per day)
  • Parking on site (USD 65 per day)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 65 per day
  • Nearby parking fee: USD 65 per day (751 ft away)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Towneplace Suites NEW York Manhattan
TownePlace Suites by Marriott New York Manhattan/Chelsea Hotel

TownePlace Suites by Marriott New York Manhattan/Chelsea Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 381 out of 749 reviews
Rating 8 - Good. 236 out of 749 reviews
Rating 6 - Okay. 77 out of 749 reviews
Rating 4 - Poor. 30 out of 749 reviews
Rating 2 - Terrible. 25 out of 749 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff through-out hotel were great but extra awesome was the staff serving breakfast. I am in a wheelchair and they were so supportive, and problem solved it in a very busy weekend environment.
Stayed 3 nights in Jan 2025

10/10 Excellent

Cara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walton at the front desk was honestly the best! I would go again just to deal with him again!
Stayed 6 nights in Dec 2024

2/10 Terrible

Ahmed Tashfeen

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Worst hotel in a good location.The property is conveniently located. However thats all there it is. Very very very small rooms which they call "suites". The breakfast is always overcrowded with not much dining options. We had to take breakfast outside almost half of our stay. There is enormous noises in the proerty in rooms from street, lifts and people talking in lobby. Very difficult to sleep in such noise. Over and above all their prices are sky high despite veey minimal facilities.
Stayed 7 nights in Dec 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Jorielyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaniness
Stayed 4 nights in Dec 2024

10/10 Excellent

Azita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for some stupid guests shouting in the hallway in the middle of the night.
Stayed 2 nights in Dec 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Dec 2024

10/10 Excellent

Lenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay . Lots of loud noise outside of hotel
Stayed 5 nights in Dec 2024

10/10 Excellent

Harold

Stayed 1 night in Jan 2025

4/10 Poor

Ruthber

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I stayed at the hotel for 9 days. The rooms are tiny, which explains why they do not advertise the size. The layout is awkward, and the closet can only fit a maximum of 3 jackets tightly. The heat unit broke twice during my stay. The towels were clean but felt as rough as sandpaper. The location is good, but do not count on parking. I called and was told that I could load/unload in front of the hotel, but only if you are really lucky to get a spot. Most of the hotel staff are Latino and very friendly and attentive. However, on the last day of our stay, we were treated disrespectfully by the non-Latino lady in charge of the mezzanine restaurant. She was rude, even after seeing us for the previous 8 days.
Stayed 8 nights in Dec 2024

8/10 Good

Brandee

Stayed 1 night in Dec 2024

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Dec 2024

8/10 Good

Charrisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Conveniently located, yet not too busy of an area. Staff was friendly. Breakfast had good variety. Water pressure and temperature was great.
Stayed 6 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but i had great time. Only issue i can think of is bit cold.
Stayed 7 nights in Dec 2024

6/10 Okay

Beanish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like breakfast—very few items.
Stayed 3 nights in Dec 2024

8/10 Good

George, Middleburg Heights

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Check in was later in the day but plenty of Staff available to take bags and I wanted to bags for early arrival and later check in. It was not a problem at all and it will come service. We thought breakfast was very good with a large variety of food hot and cold. The thing that we didn't like about the property is that because the rooms are small, the door to the bathroom was a barn door sliding door only and did not completely seal off and close. This was convenient for having some private time in the bathroom. Not a deal breaker but not ideal situation
Stayed 2 nights in Dec 2024

10/10 Excellent

Thi

Stayed 2 nights in Sep 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was wonderful, clean & nice staff . Also very quiet area . Walking distance to everything & easy subway entrance. Will definitely book again .
Stayed 3 nights in Dec 2024

8/10 Good

Dishant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the experience was good. Conveniently located, close to everything and next to the subway station (Red line 1). The hotel was clean and they have free hot drinks in the entrance all day round, including breakfast in the morning. The only downside was the size of the room. We knew the room was going to be small, as seen in the pictures, but if you are with a partner, and she has a few coats and jackets, then good luck hanging them all, The closet is very small and good enough for only 3-4 jackets. There isn't much space to open and keep two luggages and then move around. But we made it work 4 nights without much issue if you travel light it should not be a big problem. The microwave, fridge, and sink in the kitchenette was nice to have. The small table dividing the bed area from the kitchenette was helpful though it does take up a lot of space. The bathroom was small but nothing else to complain about. Overall the room and hotel was good, but next time I stay here I would definitely get a bigger suite.
Stayed 4 nights in Dec 2024

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and overall, the staff was friendly. We walked to most of our destinations and found good dining options nearby. We didn't do the free breakfast, but that's a good option to save some money. The room/bathroom are rather small, which was no big deal to us since we're gone most of the day. However, the doors to the rooms are extremely loud and will slam unless they are carefully closed. Loud doors woke me up on several occasions. I know it's important to make sure that doors are secured, but I've never had this issue at other hotels. Other than that, we were pretty happy!
Stayed 4 nights in Dec 2024

10/10 Excellent

Adriana

Stayed 3 nights in Nov 2024

2/10 Terrible

Flor de Maria

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Por ser latinos te dan habitación sin vista y en los primeros niveles
Stayed 6 nights in Nov 2024

10/10 Excellent

christel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Kimberly

Stayed 4 nights in Dec 2024

6/10 Okay

John

Liked: Staff & service
They oversold so we didn’t have a room when we got there. Staff was nice about it, but we never try to do anything nice. So when we go there and our hotel was not available it was quite upsetting. However, we are getting a refund so that pretty much makes up for it.
Stayed 1 night in Dec 2024