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Holiday Inn Niagara Falls - By The Falls by IHG

3.0 star property

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Photo gallery for Holiday Inn Niagara Falls - By The Falls by IHG

Point of interest
Bar (on property)
Blackout curtains, iron/ironing board, free cots/infant beds
Exterior
Point of interest

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym

Explore the area

Map
5339 Murray St, Niagara Falls, ON, L2G2J3
  • Fallsview Casino
    ‪2 min walk‬
  • Clifton Hill
    ‪15 min walk‬
  • Horseshoe Falls
    ‪17 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪49 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Balcony

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Jetted Tub | Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed (Walk-In Shower) | Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed (Walk-In Shower)

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Niagara Falls - By The Falls by IHG

Hotel with free parking, steps from Fallsview Casino
An indoor pool, an outdoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a sauna are on-site.
Holiday Inn Niagara Falls - By The Falls by IHG offers 122 air-conditioned accommodations with free newspapers and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with pay-per-view films.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.
Holiday Inn Niagara Falls - By The Falls by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Fallsview Casino. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests love the restaurant and breakfast
  • Steps from Fallsview Casino and 6 minutes on foot from Skylon Tower
Holiday Inn Niagara Falls - By The Falls by IHG offers its guests an indoor pool, an outdoor pool, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

You'll find a 24-hour business centre on site. A 24-hour fitness centre, a terrace, and a vending machine are also featured at Holiday Inn Niagara Falls - By The Falls by IHG. Free self parking is available.

This 3-star Niagara Falls hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8:00 AM to 11:30 AM.
Cocos – This theme restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Room service is available.

Languages

Chinese (Mandarin), English, Italian, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 8:00 AM to 11:30 AM for a fee: CAD 15.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cocos

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 100 will be collected before check-in.
  • Resort fee: CAD 11.24 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 15.95 per person
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Niagara Falls Falls
Holiday Inn Niagara Falls Falls
Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
Holiday Inn Niagara Falls Falls Hotel
Niagara Falls Holiday Inn
Holiday Inn Niagara Falls By The Falls

Holiday Inn Niagara Falls - By The Falls by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1629 out of 3523 reviews
Rating 8 - Good. 1089 out of 3523 reviews
Rating 6 - Okay. 429 out of 3523 reviews
Rating 4 - Poor. 186 out of 3523 reviews
Rating 2 - Terrible. 190 out of 3523 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave in the room.
Stayed 1 night in Dec 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Mehak

Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

VAISHNAV NANDAN

Stayed 1 night in Dec 2024

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the decoration at soon we entered the facilities. The teams that work on it really did a good job. Our room is clean and spacious. Staff are very nice. Overall we love our stay at Holiday Inn. We will comeback on this hotel for sure.
Stayed 1 night in Dec 2024

8/10 Good

Kurtis

Stayed 1 night in Dec 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was friendly No cable service only local channels Need some updates
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Room door not closed after housekeeping
Found some ants in bathroom. Got rid of them and later some ants appeared again. The next day (before dinner time) when we returned to hotel after activities, we were shocked that our room door was open. We complained to the front desk and the manager advised/explained that the housekeeping staff failed to close the door after cleaning the room. This was not acceptable and she apologized and offered us breakfast vouchers. Fortunately our belongings (including iPad and tablets) were not stolen.
Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth

Stayed 7 nights in Dec 2024

8/10 Good

Dan

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Juan

Travelled with family
Liked: Staff & service
Check in was easy. A bit confusing with the parking. Hotel is dated but it just a place to sleep in after a concert. Did not bother to shower. We were afraid to use the toilet because it seems the flush is weak and it might get clogged. For the price it was alright but would not stay more than a night.
Stayed 1 night in Dec 2024

4/10 Poor

Chandanpreet Singh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Dec 2024

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
didn't like the fact that they charged me more that what Expedia claimed that what I was to pay with the pay at hotel option.And when I showed the front desk the receipt from Expedia they said they rate was wrong and that I should take it up with Expedia. The actual room and stay was good....
Stayed 1 night in Dec 2024

8/10 Good

Pathmapiriya

Travelled with family and small children
Liked: Staff & service, amenities
For the price it's good, but Very noisy, when sleeping could hear talking, slamming doors everything from outside. Small rooms not very spacious.
Stayed 1 night in Dec 2024

10/10 Excellent

carlos

Liked: Cleanliness, staff & service
Is a quiet and clean place with kitchen and close to shoppings
Stayed 3 nights in Dec 2024

8/10 Good

Kajetha

The place was lovely and close to the falls and other touristy spots. My only qualm was the noise, it got really noisy the second night in my neighbouring room and I tried calling down to the front desk but no answer (it was a holiday). Ended up putting some airbuds in. Overall, decent stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Amenities, property conditions & facilities
Great visit
Stayed 1 night in Dec 2024

8/10 Good

Mee Kwan

Stayed 1 night in Dec 2024

8/10 Good

Angelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Breakfast option was limited. Only catered to pork (ham, pork sausague, pork bacon...) eaters. No turkey patty/bacon/chicken sausauge/veggie patty.
Stayed 5 nights in Dec 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice property, andvconvenient location at a good price. The room is spacious and the bedding is soft and comfortable. I have stayed here before and will again.
Stayed 1 night in Dec 2024

6/10 Okay

Gemma Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Very disappointed holiday and customer
I have traveled to the Holiday inn many times over the past 20 years and I am so done. Sorry Holiday Inn but you have lost a frequent traveler The Holiday inn has taken over new managementa few years ago and it has gone right down. The girls at the front desk are very rude and abrupt. The Holiday inn is in need of updates . To see the same Christmas trees and Christmas boxes that have been used for decorations for the last 7 years. Get some new and fresh ones . The wallpaper in the rooms are peeling away from the corners . And the cold water tap in the shower just dripped out so it was hot or no shower at all ..
Stayed 1 night in Dec 2024

4/10 Poor

Mahtab

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AC did not work properly, toilets all are damaged we had to change our room and even the next room was the same , they don’t even replace the toilets in the rooms , and when you ask they say it is clean what you see inside the toilet it is because of snaking when the toilet clog ! You can not look st toilet it is disgusting .
Stayed 2 nights in Dec 2024

10/10 Excellent

Dallas

Stayed 1 night in Dec 2024