To the start, the customer service wasn’t that great, the day we landed, we were searching for our hotel since there are many locations but in close proximity to each other, we couldn’t get in our apartment and had to walk all the way to the service centre to later find out that we have been moved to a different location.. as we arrived the bed sheets were dirty and had stains on them, it was extremely small not meant for 2 people, the ac doesn’t travel to the bedroom, there were no curtains so no privacy… and it was noisy, they barely refilled our toilet paper unless we repeatedly asked, the toilet has no ventilation for if your using warm to hot water, only a window which is blocked by the building, many other problems, overall wouldn’t stay here unless you want to be in the heart of old nice!