We have many of the similar complaints as the other reviewers. While this property was the perfect size for our family and had a great location, there were some major issues that made this stay rate 3 vs 5. Let me first say the property management was very responsive to us and accommodating with our biggest concern. It is a nice home. However, they need to be more aware of the lack of detailed maintenance to the property.
Now, here are the problems:
1- the pool was not well maintained or properly prepared for our use. There was a lot of algae build up throughout and black mold accumulation in some spots. The private contractor used was sent out 4 times to address the problem to no avail. They claimed the pool needed to be resurfaced and did not attempt to clean properly as they consistently showed up without proper equipment. Recommend a new contractor. We had no pool for our week-long stay.
2- the house is advertised as pet free. However, as stated by another reviewer, the house had pet dander/hair, a chew toy under the couch, dog scratches and damage in some areas of the home. For a family with pet allergies and asthma this is really bad. My wife had to use her inhaler some days during the trip and kids take benadryl. Must update the listing to remove pet-free.
3- cleanliness was not terrible, but noticeably lacking in areas. The house fans, windows, blinds and curtains all needed dusting as they had build up and when the fan got turned on it spread the dust. There was sand at the entrance of the home, and the downstairs patio looked as if not clean for some time. The shower had sand, the shower doors had black mold.
4-the kitchen pots and pans were extremely old, worn, scratched and morphed. They should all be replaced.
5- downstairs patio needs maintenance, we did not sit out there as the table was very loose, and we did not want to be blamed for a break, the fan was very rusted, furniture was dirty, patio itself was quite dirty and needing a power wash and paint.
6-rotting wood inside downstairs master room back door due to water damage
7 - outdoor surrounding bushes are all over grown and almost covering windows.
We most likely would not visit this particular property again, but would rent from Thomas Vacations again. I want to make sure to emphasize that Thomas Vacation was very responsive to us and understanding when contacted.