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St Giles House Hotel

3.5 star property

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Photo gallery for St Giles House Hotel

Interior
Exterior
Couples treatment room(s), body treatments, aromatherapy
Bar (on property)
Indoor wedding

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Room service
  • Spa
  • Parking available

Explore the area

Map
41-45 St Giles St, Norwich, England, NR2 1JR
  • Norwich Theatre Royal
    ‪4 min walk‬
  • Norwich Castle
    ‪12 min walk‬
  • Carrow Road
    ‪6 min drive‬
  • Norwich (NWI-Norwich Intl.)
    ‪15 min drive‬

Room options

View all photos for Twin Room (not dog friendly)

Twin Room (not dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

Twin Room (not dog friendly)

  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite (not dog friendly)

Junior Suite (not dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

Junior Suite (not dog friendly)

  • Sleeps 2
  • 1 Double Bed

View all photos for Georgian Suite (not dog friendly)

Georgian Suite (not dog friendly) | Living area | 50-inch Smart TV with digital channels, streaming services

Georgian Suite (not dog friendly)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Premium bedding, minibar, individually decorated, individually furnished

Standard Double Room

  • City view
  • 1 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room (not dog friendly)

Superior Double Room (not dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

Superior Double Room (not dog friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room (not dog friendly)

Executive Double Room (not dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

Executive Double Room (not dog friendly)

  • City view
  • 1 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for The Georgian Double (dog friendly)

The Georgian Double (dog friendly) | Premium bedding, minibar, individually decorated, individually furnished

The Georgian Double (dog friendly)

  • Sleeps 2
  • 1 Double Bed

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About this property

St Giles House Hotel

Hotel with a full-service spa, a short walk to Norfolk Broads
This hotel features a full-service spa, a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, coffee/tea in a common area, massage/treatment rooms and conference space are on-site.
St Giles House Hotel offers 24 air-conditioned accommodations with minibars and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. 50-inch Smart televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and portable fans. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at St Giles House Hotel. During your stay, you're just a quick walk from Norfolk Broads. Free WiFi in public areas, a full-service spa and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with manicures and pedicures, detox wraps or body wraps at the spa
  • Services include a concierge, luggage storage and wedding services
  • Steps from St Giles Church and Binham Priory
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
St Giles House Hotel offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 558 square feet (52 square metres) and includes conference space. Spa services, a terrace, and coffee/tea in common area are also featured at St Giles House Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Norwich hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 10:00 AM.
St Giles House Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 7.47 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 3 meeting rooms
  • 558 square feet of conference space

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • High-pile carpet in room
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in fee: GBP 30.00
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 30.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35.0 per day.
  • Cots (infant beds) are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 15 for adults and from GBP 7.47 for children
  • Self-parking fee: GBP 10.00 per night
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 30.00 (subject to availability)
  • Late check-out fee: GBP 30.00 (subject to availability)
  • Crib (infant bed) fee: GBP 25.0 per day
  • Rollaway bed fee: GBP 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

St Giles House Hotel Norwich
St Giles House Norwich
Hotel St Giles House Hotel Norwich
Norwich St Giles House Hotel Hotel
Hotel St Giles House Hotel
St Giles House
St Giles House Hotel Hotel
St Giles House Hotel Norwich
St Giles House Hotel Hotel Norwich

St Giles House Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 114 out of 263 reviews
Rating 8 - Good. 88 out of 263 reviews
Rating 6 - Okay. 39 out of 263 reviews
Rating 4 - Poor. 18 out of 263 reviews
Rating 2 - Terrible. 4 out of 263 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities
Ok hotel..nothing special gut nothing wrong
Stayed 1 night in Apr 2025

8/10 Good

martin

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, amenities
Best served breakfast I have had, pity the room toilet seat was broken along with the bathroom door, they did in fairness offer to move me but it was too much effort and only one night
Stayed 1 night in Jan 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great hotel. Slightly tired (but massive) suite
Another great stay. Welcomed by the ever friendly staff and had a very simple check in. The suite was very spacious, if a little ‘tired’. The collection of furniture was a little comical, with old tiger print sofas and colonial wardrobes all having seen better days. The bed was big and pretty comfortable. The bath was deep and luxurious. However the shower took an age to warm up and left me shivering and wet for about 10 minutes (not great with a cold). For breakfast I opted for the full English, which was fine. I’m not sure value of the value money though. Checkout was super swift and pleasant. Will definitely stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Rex

Liked: Staff & service
Convenient
Convenient location but the car park was a mystery so used the municipal car park on the same street. Were given an accessible room which is OK but wasn't requested or needed. Dinner was a very pleasant surprise - it was delicious and we couldn't have been better looked after.
Stayed 1 night in Dec 2024

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Norwich
Very comfortable and accomodating. Enjoyed the hotel Bentley ride. A great city for shopping history, goid eateties and pubs, bars.
Stayed 1 night in Dec 2024

10/10 Excellent

Max

Liked: Cleanliness, staff & service, room comfort
Charming Hotel
Had a great 1-night stay. Staff friendly and helpful. Room was a bit outdated and quiet a few things didn't work or was missing. However what to expect from an old hotel and will return.
Stayed 1 night in Dec 2024

8/10 Good

Matthew

Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Great city stay. Fabulous central hotel with lovely staff. Beautiful warm, clean room. Exactly what we wanted for our break
Stayed 1 night in Dec 2024

6/10 Okay

Trevor

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

tony

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Clean
I booked a suite but when I went into the bathroom I found that it had not been cleaned, soap still in the soap dish, and overflowing bin. I was going out and was short on time, complained to the manager who quickly offered a complimentary breakfast and free car park. I asked if they would transfer my bags to the new room due to my lack of time. On my return the room was a basic (much cheaper) but to my dismay the bathroom was filthy, floor was disgusting, shower had hair in it and towel rail rusting. The carpet was stained, bed clean fortunately. I complained in the morning and was told that "they were sorry!" I mentioned that this is the worst hotel thst I have stayed in for years and my breakfast/car park was no saving due to the room down grade...again 'they are sorry!" Not acceptable and am going to take this further!
Stayed 1 night in Dec 2024

4/10 Poor

Clare

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Debra

Disliked: Property conditions & facilities
Great location, tired facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean friendly staff, but it said bar 24/7,yet was closed at 10pm, no nightcap. For four stars I expected filter coffee,I hate instant so morning coffee for me😕
Stayed 2 nights in Oct 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room but tv did not work it said weak signal, location of hotel fab. We were surprised to learn as we were staying at hotel we had to pay £10 to park, breakfast good.
Stayed 1 night in Sep 2024

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Jade

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location and comfortable beds but the rooms need to be refurbished
Stayed 1 night in Sep 2024

6/10 Okay

Vanessa

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Mixed feelings about this hotel
The beds were tired, the shower leaked into the bedroom and the bathroom extractor fan went on for 40 minutes. On the plus side great location, desk staff were very friendly and parking was secure
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Not for business, ok for pleasure
I recently stayed at the St Giles on a business trip. Couldn't fault the people who work there, absolutely everyone I interacted with was wonderful. Areas for improvement: one of the light bulbs wasn't working in the room and hadn't been changed, and the lighting in the room in general was very dark when trying to work. There were no accessible plug sockets in the room to plug my laptop in - again tricky when working. I ended up doing a zoom call sat on the floor plugged into a socket under a dressing table (not desk) by unplugging the fridge because of a lack of access. I accept the hotel is old but these are really basics that most people will need and so perhaps thought to renovating with the end user in mind might be useful. The TV didn't work properly for poor signal which is easily resolved. The water took a considerable time to warm up which is fine if you're not in a hurry to get somewhere. All in all, if you're going to Norwich for a leisurely trip and not in a hurry then this hotel is probably for you. If you need efficiency and the ability to work it's probably not the best choice.
Stayed 2 nights in May 2024