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Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty

4.5 star property

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Photo gallery for Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty

Super Deluxe Room | Balcony
Gift shop
Presidential Suite | View from room
Indoor pool
Interior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Spa
  • Breakfast available
  • Room service

Explore the area

Map
No: 10, Glenfall Road, Nuwara Eliya, Central, 22200
  • Assemblies of God Church Nuwara Eliya
    ‪16 min walk‬
  • Lake Gregory
    ‪4 min drive‬
  • Pedro Tea Factory
    ‪7 min drive‬

Room options

View all photos for Deluxe Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Triple Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Royal Studio

Royal Studio | Premium bedding, down duvets, minibar, in-room safe

Royal Studio

  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe

Presidential Room, 1 King Bed

  • 62 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About this property

Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty

Luxury hotel with 2 restaurants and winery
2 restaurants, an attached winery and a full-service spa are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, an indoor pool, 2 bars/lounges and a fitness centre are on-site.
Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty offers 160 accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
During your stay at Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty, you're just a quick walk from Victoria Park. Free WiFi in public areas, free valet parking and 2 restaurants are available.
  • Free Wi-Fi in some public areas
  • Free valet parking and self-parking
  • Drinking and dining options include 2 restaurants, a coffee shop and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body scrubs, aromatherapy or body treatments at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 5-minute walk from Victoria Park and 13 minutes on foot from Nuwara Eliya Golf Club
A winery is on site. Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 2 meeting rooms. Event space at this hotel measures 7000 square feet (650 square metres) and includes a conference centre. A children's pool, a fitness centre, and a terrace are also featured at the luxury Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Nuwara Eliya hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty has 2 restaurants serving breakfast, lunch and dinner.
24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), English, German, Hindi

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: USD 18 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Helicopter/aeroplane tours
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas
  • Winery

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (7,000 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Hardwood flooring in room
  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 70.00
  • New Year's Eve (31 December) Gala Dinner per child: USD 35.00 (from 5 to 10 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18 per person
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Araliya Green Hills Hotel Nuwara Eliya
Araliya Green Hills Hotel
Araliya Green Hills Nuwara Eliya
Araliya Green Hills
Araliya Green Hills Hotel

Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 35 reviews
Rating 8 - Good. 13 out of 35 reviews
Rating 6 - Okay. 4 out of 35 reviews
Rating 4 - Poor. 5 out of 35 reviews
Rating 2 - Terrible. 3 out of 35 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sanjeewa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here! Everyone was very accommodating and friendly. Definitely felt like home
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Physical plant is okay, but service is terrible
The physical infrastructure of this hotel is in okay shape (but not great shape). Where the hotel really disappoints is in service. The staff are not well trained, and systems are not in place for reasonable performance. Our check-in process was confusing, where they found my name and booking in their system, and then 5 minutes later asked me if I was sure that I booked at Araliya Green Hills. I ordered a boxed breakfast to take on my early morning hike, but they forgot to put it in. The front desk staff later explained to me that they put in the order, but the kitchen staff messed up. When I asked for it at 5am, instead of simply saying "sorry, the food isn't ready", the staff wasted 10 minutes of my time interrogating me about who did i put the order with, what did I order etc, to try and make the case that I must have forgotten. Luckily I had taken a picture of the written order, and that finally got the staff to stop wasting my time. I won't write more, but there were more incidents like this, which all signaled untrained, unprofessional staff. i think they are trying to run the hotel on a low budget, without properly training staff. There are many other hotels in Nuwara Eliya with much better views and better location. I would strongly recommend staying at one of those instead. Maybe pick a boutique hotel on a hillside if you can. Araliya Green Hills is only worth it if you are paying no more than $80 per night.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kanchana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, with good food, great service
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were we helpful and polite property was clean , meals were good will stay in in that hotel again .
Stayed 1 night in Jan 2020

8/10 Good

Angie Mui Gek

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Property was nice. Wifi was slow. Service is slow too
Stayed 2 nights in Dec 2019

4/10 Poor

SH

Disliked: Property conditions & facilities
would not let me leave property after check out process was complete until they checked the room. this should have been completed when customer requested to have checkout paperwork ready.
Stayed 1 night in Dec 2019

10/10 Excellent

Sundararaj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Exciting
Stayed 1 night in Dec 2019

4/10 Poor

Michelle

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Do not recommend
The hotel was clean and tidy but the service left much to be desired. We were asked to wait for our welcone drinks and then go to our room, the welcome drink never arrived, so we decided to head to our room. I told reception to send our bags to our room as we did not want to wait any longer for our welcome drink. We had to wait for 30 minutes for the concierge to call and check if we were in the room to send the bags up. There was also no follow through on anything. For example we were told on our arrival that there was an al a carte restaurant on site. When we came down for dinner, we were told by the front desk manager that there was a private funtion, but could head up to the bar for dinner instead. There was no staff member there - we had to ring reception for someone and was then told that we could not eat there because it was a bar. We had to explain how we ended up at the bar, and it took almost 45 mins just to order and we were the only ones there. We never got water glasses to drink our large bottled water. We also misplaced my phone charger. While it had been found, it took a whole day, about 8 phone calls and me standing at reception to have it returned. I was constantly told it would be sent to my room but it never came and every time i rang i had to repeat the story and/or would get passed around. While its clean and tidy, i wouldnt recommend staying there. Help isnt easily available.
Stayed 2 nights in Dec 2019

10/10 Excellent

Lakshitha,F, Kandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I returned to Araliya Green Hills Hotel after our very pleasant first stay back in 2018. The staff is very friendly and helpful in every way possible and they try their best to make your stay a very pleasant one. The rooms are super clean and tidy and the food is amazing. There’s a huge variety of food to choose from, not to forget the great variety of artisanal teas. A special thanks goes to Mr. Sampath (F&B manager), Mr. Pavindu (Chef) and Mr. Krishnan (server) for making our stay a very memorable one. Five stars from the Fernandos! Keep up the good work!
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Probably new property that's why they are trying recover cost with different ways. I booked through expidia with full details of the guests for whom the room was booked. On my arrival it was told to me that I have to pay additional 18 USD as child meal was not included in the price. I failed to understand how it happened? Never heard any where this kind of system. On the basis of age and the number the of the guests the price was quoted but they further collected additional USD 18 from me. So, at the time of booking please double check about everything otherwise any one may end up paying extra amount.
Stayed 1 night in Oct 2019

8/10 Good

P P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel & great service
The hotel was really good and service was acceptional from the reception staff. The room nice, however the view was facing another hotel and court yard, so you couldn’t look out of the window to admire the views. Also the hearing in the room wasn’t all that it kept cutting off every 5 minutes and coming back on as it was really cold that evening and I was suffering from a cold it would have been nice to be in a warm room.
Stayed 1 night in Mar 2019

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gardens at and surrounding this hotel.
Overall, this hotel was great. The rooms were clean, has a nice small heated pool, and great fitness area. Large selection of food at breakfast, overall good options. Staff is very friendly throughout the hotel. My spouse had a good massage, unfortunately my experience at the spa was not very good. Nearby, there are some beautiful gardens at Victoria Park as well as a small one hear and at the Grand Hotel behind this hotel. Waterfall, botanical gardens and several tea plantations an easy drive from the hotel, however the drive to get to Neuwara Eliya is not for the faint of heart. Good wifi at the hotel but a few random short power outages during our stay.
Stayed 3 nights in Mar 2019

10/10 Excellent

Saleh, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a good experience . Everything was more than i expect
Stayed 2 nights in Aug 2018

10/10 Excellent

Lakshitha, Little Rock, AR.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel that was a home away from home.
The hotel staff was very friendly and courteous from day one. The food selection was very good and our room was very clean. Any of our requests to the front office was handled immediately. Mr. Manoj Raj at the dining area was so friendly and helpful to us and made our breakfast and dinner a very pleasant experience. I am sure the other hotel staff members are the same. All in all, it was a very enjoyable experience for my wife and I and I recommend this hotel to anyone looking for a getaway to enjoy peace and tranquility in the hill country.
Stayed 1 night in Jun 2018

6/10 Okay

Debashis, Singapore

Liked: Cleanliness, staff & service
Hotel Close to the City-Sri Lankan Experience
We reached the hotel in the late evening by our van.Staff in the hotel geeted us and served hot chocolate.I would rather prefer a very strong tea as Nuwara Eliya tea is famous as the tea grown at high mountain.We booked a super deluxe room and it was in 2nd floor.The room was clean but the interior was quite old fashioned.Bathroom was very neat and clean.We stayed 2 night in that hotel.Though the breakfast had a quite variety and we tried most of them but could not get a feeling of Sri Lankan food.However the I liked sambal and sambar (made of fresh vegetables) very much.We ordered room service and the foid was horrible though they served well.It is nicely located to reach city and to other areas but we felt the money we spent for two night is not of worth.I would still recommend this hotel if somebody is staying for one night.They need to be competitive in relation to the pricing.Improvement needed for the breakfast.I forgot to mention the banana cake was a bit hard and felt like not fresh.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dhal
Great!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel ever
Won't go back again, worse hotel ever, it has extremely small pool and gardens, and Super high rate.

6/10 Okay

Richard, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your booking is for tomorrow sir
Got off to a bad start – ‘your booking is for tomorrow sir and anyway Expedia have cancelled the booking’. Resolved quickly by producing the (already paid) Wotif confirmation but no apology. Everything thereafter was ‘good’. Location quiet and secluded but ten minutes walk to the centre of Nuwara Eliya, comfortable rooms, prompt and attentive service, reasonable and reasonably-priced food, etc. But atmosphere – generally and especially in the horrible bars – was a bit charmless (this may have something to do with the fact it was an Arabic hotel and their décor was simply not to our taste – certainly that could explain the bars).

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awesome place. A real gem.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice
Very good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel facilities were excellent and staff very helpful if a little disorganised.

8/10 Good

PKMATH

Liked: Cleanliness, staff & service, room comfort
A comfortable stay
A nice clean well appointed hotel with spacious rooms but modest amenities in the form of toiletteries etc. A good breakfast buffet. Location slightly away but not a major handicap. Lacks atmosphere and very package tour group type hotel. The tariffs much higher than value offered and certainly not a 5 star. I would rate it 3.5 to 4 stars.

4/10 Poor

MANEA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020