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Holiday Inn Express & Suites West Ocean City by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites West Ocean City by IHG

Property amenity
Exterior
Exterior
Exterior
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Housekeeping
  • Breakfast included
  • Laundry

Explore the area

Map
12552 Ocean Gateway, Ocean City, MD, 21842
  • Ocean City Boardwalk
    ‪3 min drive‬
  • Ocean City Beach
    ‪4 min drive‬
  • Inlet Park
    ‪4 min drive‬
  • Salisbury, MD (SBY-Salisbury - Ocean City Wicomico Regional)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible (Communications, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Mobility Accessible (Communications, Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, Multiple Beds, Mobility Accessible (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds, Mobility Accessible (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Holiday Inn Express & Suites West Ocean City by IHG

Pet-friendly hotel connected to a shopping centre in Ocean City with free breakfast
An indoor pool, a fitness centre and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Holiday Inn Express & Suites West Ocean City by IHG offers 84 air-conditioned accommodations with free newspapers and coffee/tea makers. Televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Ocean City hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express & Suites West Ocean City by IHG. During your stay, you'll be connected to a shopping centre and just a quick walk from Baja Amusements. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a business centre, a computer and laundry facilities
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 3-minute drive from Ocean City Boardwalk and a few minutes from Ocean City Beach
  • Cats and dogs welcome for a fee
Holiday Inn Express & Suites West Ocean City by IHG offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. The business-friendly Holiday Inn Express & Suites West Ocean City by IHG also features a vending machine, laundry facilities, and an ATM. Free self parking is available.

This Ocean City hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10 AM
  • Snack bar/deli

Things to do

  • Golf
  • Gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (102 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs and cats are allowed
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 1580

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express West Ocean City Hotel
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Holiday Inn Express Suites West Ocean City an IHG Hotel
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Holiday Inn Express & Suites West Ocean City by IHG Ocean City

Holiday Inn Express & Suites West Ocean City by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 460 out of 1002 reviews
Rating 8 - Good. 302 out of 1002 reviews
Rating 6 - Okay. 117 out of 1002 reviews
Rating 4 - Poor. 62 out of 1002 reviews
Rating 2 - Terrible. 61 out of 1002 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Maxine

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We weren't traveling with pets, and always appreciate a pet-friendly hotel. However, our first room was like a POW in the face of ammonia (pee) and room freshener. Like, eyes burning. So, we waited 15 for another room to open and that was fine. Got back from the funeral, exhausted and tried to watch the last football game and the tv picture was super dim and going out. So, I tried to call the front desk to tell them that the tv wasn't working and the phone didn't work. Then, i tried to plug the phone in the charger on my bed and it didn't work (my sister's did). One of these things would be mildly inconvenient, but all three plus the first room being uninhabitable was frustrating and inconvenient in an already difficult time.
Stayed 1 night in Dec 2024

6/10 Okay

Yolonda

Stayed 1 night in Dec 2024

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a short stay
The stay was good for a short business trip in the area. Upon initial check in and every time coming into the lobby area near the front desk there was this kind of odd funky smell. The hotel itself was otherwise nice and clean.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ashley, Delmar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Front desk staff was great!
Stayed 1 night in Dec 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

James

Stayed 1 night in Nov 2024

8/10 Good

Elizabeth

Stayed 1 night in Dec 2024

10/10 Excellent

Edward N

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Rosemary

Stayed 2 nights in Oct 2024

8/10 Good

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m a frequent customer and return often. Staff is professional and helpful.
Stayed 1 night in Nov 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was reasonably well kept. The last remodel is starting to show it age.
Stayed 2 nights in Nov 2024

6/10 Okay

Sue

Disliked: Property conditions & facilities
Meh
The bed was comfortable, the room seemed clean. The bathroom was a little shabby. The fridge rattled all night and the air conditioner was noisy. The people, very nice.
Stayed 1 night in Nov 2024

6/10 Okay

Derek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was nice.
Stayed 1 night in Oct 2024

10/10 Excellent

Tonya

Stayed 1 night in Jul 2024

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Nice place
Stayed 1 night in Oct 2024

10/10 Excellent

Adisa

Stayed 1 night in Oct 2024

6/10 Okay

Christine, Chesapeake

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and breakfast area was clean.
Stayed 2 nights in Oct 2024

10/10 Excellent

Melonie, Baltimore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, good location. Kids loved the indoor pool.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Lauren

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff, good location, the cleaning staff did a wonderful job but the rooms smelled like they had some mold and could use a remodel. The breakfast was much more than I was expecting, it was a full breakfast spread. For the value it was worth it for a short stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees were super nice and helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Doris L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Shelly at front desk always had answers. There was a gentlemen on duty at night that was also helpful. I was there with my adult daughter & grandson to visit my grand daughter who is a Ranger at Assetaegue. The hotel was very convenient to the Park.
Stayed 2 nights in Sep 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

4/10 Poor

Viola, Bear

Stayed 2 nights in Aug 2024