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Moon Palace Jamaica – All Inclusive

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, pool loungers
Aerial view
On the beach, white sand, sun-loungers, beach umbrellas
Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished
Breakfast, lunch, dinner served; international cuisine, pool views

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Spa

Explore the area

Map
Main Street, Ocho Rios, Saint Ann
  • Ocho Rios Craft Park
    3 min walk
  • Ocho Rios Clock Tower
    5 min walk
  • Turtle River Park
    6 min walk
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    23 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, ping pong

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Family Partial Ocean View - Kids & Teens Free

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Walk Out Suite Ocean View - Kids & Teens Free

  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Honeymoon Suite Ocean View - King Size Bed

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Junior Suite Ocean View - Kids & Teens Free

  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About this property

Moon Palace Jamaica – All Inclusive

Luxury property on the beach, with 4 outdoor swimming pools
Spend the day catching some rays at the beach, relaxing by one of Moon Palace Jamaica – All Inclusive's 4 outdoor swimming pools or pampering yourself at the full-service spa.
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.
Our customers tell us they can't get enough of Moon Palace Jamaica – All Inclusive's great beach location. During your stay, you're just a quick walk from Jamaica Beaches. Free WiFi in public areas, free valet parking and 4 outdoor pools are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Buccaneers Reef, a buffet restaurant with ocean views
  • Take a swim in the 4 outdoor pools
  • Indulge with body wraps, facials or body scrubs at AWE Spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests have great things to say about the helpful staff and the pool
  • 7 minutes by car from Dunn's River Falls and 10 minutes from Jamaica Beaches
  • Airport shuttle service available for a fee
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a sauna. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

Buccaneers Reef – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Gondola – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Pier 8 – Overlooking the pool, this restaurant specialises in seafood and serves lunch and dinner. Open daily.
Momo – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Boulangerie – On-site coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Moon Palace Jamaica – All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
Moon Jamaica Inclusive inclus
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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 681 out of 1353 reviews" "
Rating 8 - Good. 294 out of 1353 reviews" "
Rating 6 - Okay. 184 out of 1353 reviews" "
Rating 4 - Poor. 88 out of 1353 reviews" "
Rating 2 - Terrible. 106 out of 1353 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Ipswich

Stayed 5 nights in Aug 2024

4/10 Poor

Wayne

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Even though they were priced $1000 - $2300 ABOVE their closest competitors, we decided to give them a try anyway. Below is a brief assessment of the overall experience: THE GOOD: Beach and central location are amazing. Their Italian Restaurant, (Gondola), and theirJapanese Restaurant, (Momo), were the ONLY good spots to get good tasting meals. Boulangerie was great for Desserts and coffee brands. The Piano Bar and Pianist created an intimate and enjoyable occasion. Nightly Entertainment line-up were typical hotel quality. Mattress in guest rooms wOUTSTANDING! We also found MOST wait staff to be courteous and efficient in all food areas. Sharna-Kay at Front desk was amazing! Vacation Club staffers were also proficient. THE BAD: Many Front Line Staffers unfriendly. More than 2-3 Agents and better processes needed during heavy forecasted times to avoid long excruciating lines. Food in Jerk Hut and Main Dining horrible in taste and presentation. Lots of bad tasting food wasted. Hotel has Black Mold on exterior. Lobby leaks during rain. Room Vents dirty. Unsafe raised transition from hall to guest room. Trip Hazzard. HSKP needs improvement.
Stayed 7 nights in Aug 2024

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service not the best,entertainment wasn’t the best..Customer service was very poor.
Stayed 5 nights in Aug 2024

4/10 Poor

Joshua

Travelled with family
Disliked: Staff & service
Looks nice but sevice not good
Stayed 4 nights in Aug 2024

10/10 Excellent

Stephanie, bloomfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent
Stayed 4 nights in Aug 2024

2/10 Terrible

Martin w

Disliked: Staff & service
Elevators broke down twice. Air-conditioning in our rooms constantly stopped working. There is no elevator to the floor with the beach,the pools, and the buffet. 3 and a half flights of stairs, and i have a bad knee. They did not provide shuttle from the airport,as they advertised. That was an additional $500, and hard to set up from the US. They offered to stransport us for $450. I wasnt paying twice for the same service. The staff at the front desk could not keep up, and seldom answered their phones. It took an hour to check in. Could not get towels and wash cloths. The food was not good, even the kids didn't like it. They tried to sell me a vacation at $1500 dollors off, while i was waiting out in the heat for the ride they did not provide. I had to laugh, at that one. Their other guests got to sit in the Air-conditioning and relax. I could not risk, missing my ride, they would only wait 10 minutes, before leaving.
Stayed 5 nights in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. We loved it
Stayed 10 nights in Aug 2024

10/10 Excellent

Kimberley

Stayed 4 nights in Aug 2024

8/10 Good

Gaveral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that from the moment i checked in I was bombarded by the marketing team to attend their "vacation club" AKA Time Share meeting. I wasted 3 1/2 hours of my vacation time in their vacation club meeting where they were trying to convince me to sign up. Even right before checking out I went to the gift shop and another rep walked up to me trying to persuade me to sign up for an offer that they were promoting. I felt harassed.
Stayed 3 nights in Aug 2024

10/10 Excellent

COURTNEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been to a few all inclusive hotels but so far Moon Palace Jamaica stood out exceptionally. Their menu choices were great for all culinary culture and even kids at the main buffet. There were other restaurants of choice for an elegant dress code in the evening. They are numerous evening entertainment and daytime activities for everyone. No added cost for drinks, no matter what you choose off the nenu. Great place for couples and families alike. Would definitely recommend.
Stayed 7 nights in Aug 2024

10/10 Excellent

Gary Kayu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and foods are excellent. You should expect loud music from outside even at midnight.
Stayed 7 nights in Aug 2024

10/10 Excellent

Cinandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP should have expedited check in and check out.
Stayed 2 nights in Aug 2024

10/10 Excellent

Cecily

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort & hospitality
Stayed 4 nights in Aug 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
The check in process was long and if your waiting for elevator at times it can be lengthy if your staying in the south part of the hotel where they have elevator A,B and C. The check out is similar as they are no dedicated check out, you join the regular line unless your a member but even so there’s a wait for that too. Overall very nice beach, one of the very best. Entertainment is great, food could be hotter meaning not warm but as you expect from your own cooking” hot”. The staff really makes the impression that are there to help especially those from the gift shop, they were amazing towards my family as they went above and beyond for a need. I particularly enjoyed the child care / play center for they did an awesome job. The place is not brand new as it was the old Jamaica Grande now Moon Palace and over the years I’ve stayed a few times. Overall good experience minus the elevators, check in and check out process. Nothing against the front desk but the COMPANY can stream line a faster less iPad questionnaire that slows the process. From a scale of 1 out 10, 10 being best, my personal number overall experience is a 7 respectfully.
Stayed 1 night in Aug 2024

8/10 Good

Krystal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that took extremely long is the checking in and checking out process. Took awhile to get my room even though checking in was at 3pm. Another thing the workers on the beach area that does the water sports were not welcoming. The entertainment could have some improvements on it, that was a bit boring. Went to the Pier 8 restaurant and they did not have anything that I ordered so I had to settle with what was there and the entrèe meal was burnt. Otherwise, the resort is perfect. Food and drinks on point. Jade at the Gondola restaurant made my experience amazing, customer service on point.
Stayed 1 night in Aug 2024

2/10 Terrible

alex

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Awful experience. I've been traveling worldwide for many years. This operation was the worst I've seen. Food inedible. Overall operation better suited to a prison.
Stayed 4 nights in Aug 2024

8/10 Good

Brittanie

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Freiby E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast!
Stayed 3 nights in Aug 2024

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AWE Spa. My masseuse Claudette and Customer Service Rep were the best.
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Sky

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack basic amenities, called for toothpaste twice never received it no one seemed to care about the guest concerns. Hallways no very clean piles of room services plates and trays laid outside rooms so many little discomforts not worth it
Stayed 1 night in Aug 2024

10/10 Excellent

Myha Nanyel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people amazing energy. FOOD AMAZING many options
Stayed 4 nights in Aug 2024

4/10 Poor

Kojo

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Property had no water running in shower, taps and toilet for numerous days. We missed out on planned events because of this. We have a two year old with us, we couldn’t bathe on several occasions. This is extremely unhygienic. We need to be remunerated for this! While with all this happening, the property tried to lock us into a membership programme of extortionate amounts, using unscrupulous sales tactics.
Stayed 7 nights in Aug 2024

2/10 Terrible

Xanthi

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The place was unbelievably awful. They would run out of food. The staff was unfriendly. Not all staff, but most of them. I would never Recommend or ever visit a moon palace resort again. The room were not cleaned. The enemies Were subpar. I give this hotel a negative star if I could
Stayed 4 nights in Aug 2024