This unit is very dated, filthy and had significant maintenance needs. It was not habitable. The furniture and linens were in rough shape. The towels were thin, stained rags. Moldy bathrooms, holes in walls with open wires, dirty showers, etc. The entire property was dirty. Lots of workers hanging out around outside but there was tons of work that needed to be done. Just a power wash of the hallways, wiping down the elevator and other contact surfaces, a coat of paint would go a long way. It seemed like they have just given up.
We checked in late so the only person around was security sitting in the office next to the the rental office. We asked for help and his response was “I’m just security” also claimed he didn’t even know what time the leasing office opened. Seriously?
We did complain the next morning and the property management company honored our request to leave the property and credited us our full payment which was appreciated. However we were forced with finding a place on short notice and ended up spending another $150 per night.
One thing that struck me when we complained about the condition of the unit was that the blame was shifted to the cleaning crew - “they are supposed to tell us when things need attention”. They also seemed to place blame on the owner of the unit. Is there no responsibility on behalf of the property management company to ensure units are kept up to rental standards, to audit work being done or to routinely audit the property? The towels aren’t provided by the owner, they are provided by the cleaning company- who is monitoring their service and holding them accountable? Very substandard.