First of all, the room smelled absolutely awful. The pictures look nice, but if you could smell the pictures, you would definitely decide not to stay here. 5 days into the stay, the battery in our lock died, leaving us locked out of the room for an entire night. We tried contacting all numbers associated with the listing at 930 PM when we returned from the pool and couldn’t get in, but all of our calls/texts were ignored. The security staff onsite was not allowed to have keys (owners decision) for this room. Security stated that this was unusual and he didn’t understand why the owners wouldn’t allow them to have a key, which would have prevented all the following issues. My kids and I had no food, water, safety from weather until 630 the following morning. We literally had to sleep on the filthy concrete outside the room. We were essentially homeless for the night. My wallet, keys and diabetes medicine was locked in the room with no way to get them.