6/10 OK
Tuasheena M.
28.4.2025
Huonoa: Siisteys
Spacious Home, But Cleanliness and Communication Missed the Mark"
The home itself was spacious and met our needs for our trip to Orlando, where I was traveling for a competitive cheer competition. With improvements I would recommend this property but not at this time. It was in a convenient location and had enough room for everyone. My overall experience was impacted by a few issues, surrounding communication and cleanliness. I reached out prior to request an early check-in—as my daughter had cheer practice the same time as check in. I was told to follow up the week of my stay, which I understood since availability depends on prior bookings. I reached out again that week and was asked to check back the Friday before arrival, then again on the morning of. Each time, I complied. Eventually, I was told I'd be notified because they were waiting to hear back from the cleaner. I wasn’t requesting a free accommodation—I was fully willing to pay the hourly rate for early check-in. I simply wanted clarity and better communication. No early check in occurred. Upon entering the property, the cleanliness was disappointing. The smallest bedroom had a urine smell. The oven had stains and the bathrooms had an odor, almost like they’d been cleaned with dirty water or rags, and both toilets were dirty. Additionally, the window in the master bedroom had black stains, likely from dampness or mildew.I messaged the property contact with my concerns, but I couldn’t help but think this is what I was waiting for.
Tuasheena M.
Yöpyi 5 yötä huhtikuussa 2025