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Lion Quays Hotel & Spa

4.0 star property
VIP Access

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Photo gallery for Lion Quays Hotel & Spa

Indoor pool
Indoor pool
Exterior
Exterior
Business centre

Reviews

8.0 out of 10
Very good

Popular amenities

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Moreton, Oswestry, England, SY11 3EN
  • Lion Quays Spa
    ‪4 min walk‬
  • Pontcysyllte Aquaduct
    ‪2 min drive‬
  • Chirk Castle
    ‪12 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪67 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Executive Double Room, Canal View

Executive Double Room, Canal View | In-room safe, individually decorated, desk, iron/ironing board

Executive Double Room, Canal View

  • River view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Twin Room

  • Resort view
  • 20 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Double Room

  • Resort view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite, Canal View

Luxury Suite, Canal View | In-room safe, individually decorated, desk, iron/ironing board

Luxury Suite, Canal View

  • River view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

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Front of property

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  • Pet-friendly
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, (576)
The price is €127
for 1 room
includes taxes & fees
21 Apr - 22 Apr
The Wild Pheasant Hotel & Spa

About this property

Lion Quays Hotel & Spa

Riverfront hotel with 2 restaurants and full-service spa
This hotel features 2 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and outdoor tennis courts are on-site.
Lion Quays Hotel & Spa offers 82 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor tennis courts and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Lion Quays Hotel & Spa. During your stay, you're just a quick walk from Lion Quays Spa. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Modern European cuisine while dining at The Waterside
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, hot stone massages or hydrotherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 3 outdoor tennis courts, a gym and a steam room
  • Steps from Lion Quays Spa and a 2-minute drive from Pontcysyllte Aquaduct
Lion Quays Hotel & Spa offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A health club, a sauna, and a terrace are also featured at the business-friendly Lion Quays Hotel & Spa. Self parking is free.

Smoking is allowed in designated areas at this 4-star Oswestry hotel.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
The Waterside – This restaurant specialises in Modern European cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Nicos Brasserie – This brasserie specialises in Fusion cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Cafe Ash – On-site café. Open daily.
Late-night fare is available from 24-hour room service.

Languages

English, Polish, Slovak, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Ash
  • Nicos Brasserie
  • The Waterside

Things to do

  • 3 outdoor tennis courts
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:30 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Lion Quays Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 305 out of 723 reviews
Rating 8 - Good. 208 out of 723 reviews
Rating 6 - Okay. 104 out of 723 reviews
Rating 4 - Poor. 67 out of 723 reviews
Rating 2 - Terrible. 39 out of 723 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sarah Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Thomas, Solidaridad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although being an Expedia Platinum member, and this is a VIP signature property, it was unfortunate not to receive the benefits provided by my membership! However, not to overshadow our stay. The staff are very polite and the service was good. The room and amenities were good. The gym & spa are exceptional, with very helpful and attentive staff. Overall, a very pleasant stay, and I would recommend the hotel to anybody looking for a relaxing atmosphere.
Stayed 2 nights in Dec 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Jorden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely stay. Especially the spa and breakfast. Some small inconveniences that you may want to correct include a dirty glass, shampoo dispenser not working and the steam room being out of service. This did not impact the quality of our stay but could have been improved
Stayed 1 night in Dec 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly spa and sauna very relaxing Great Breakfast and evening meal
Stayed 2 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2024

6/10 Okay

Rob

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnite stay
Hotel was new and very good Check in very quick with polite and knowledgable staff Breakfast good coffee excellent food an excellent variety for the buffet Will return later in the new year and recommend the hotel to anyone
Stayed 1 night in Dec 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly staff
We've been here twice now, staff are lovely and very friendly, the rooms are comfortable and clean. We made use of the leisure club facilities both time which are also very clean. We definitely be back again
Stayed 2 nights in Dec 2024

4/10 Poor

vickie

Stayed 1 night in Dec 2024

2/10 Terrible

Cynan

Stayed 1 night in Dec 2024

6/10 Okay

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We stay at this hotel often and unfortunately this was our most disappointing stay. In short I feel like I can sum it up by saying It felt like we booked last minute and were put in the last available room, however that wasn’t the case, this was a long planned stay and we booked our room months ago. Upon entering our room we quickly noticed it hadn’t been vacuumed. There was tobacco on the floor presumably from the previous guest making up cigarettes. The bathroom was very close to enter and the bathroom floor extremely cold to walk on. The window blinds are broken and the window didn’t lock correctly. Also the hot water from the sink didn’t get hot. The soap and shampoo dispensers were not good, when you push it down they don’t recoil and you have to lift it up to be able to push it again. Just little things you may say but it dampens the experience and why I’ve only scored this 3 out of 5.
Stayed 1 night in Dec 2024

10/10 Excellent

Huw

Very helpful
Stayed while attending a wedding at nearby Tŷ’n Dŵr Hall. Due the business of Christmas, had difficulties with transport. The staff were very helpful in phoning for taxis etc. nice comfortable stay with a spa.
Stayed 1 night in Dec 2024

10/10 Excellent

Stefan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Overall - decent hotel
Great service, excellent food and the drinks offering was exceptional. Best I've seen in any hotel. Breakfast was decent too. Spa and gym facilities were excellent, loads of equipment. I had an executive room which was the best on offer. It was tired, not particularly clean either. Loads of dust behind the TV and there were stains on the bed runner. The door handle of the bathroom opened directly on to the edge of the shower glass, stupid design floor. Someone unknowingly opens the bathroom door too hard and thats a disaster waiting to happen. Needs addressing urgently. Finally, the lighting in the car park is very poor. Extremely difficult to see where you're walking when moving from the gym back to the hotel. Aside from that, the stay was great.
Stayed 1 night in Dec 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre-Christmas Treat
Pre-Christmas treat. Great food, superb selection of wine, gin and whiskey. Comfortable room with a great view over the Llangollen canal.
Stayed 2 nights in Dec 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, room comfort
Lovely Views & nice staff
Very pleased our room was upgraded and we had an excellent view of the river. Bed comfortable, breakfast fine and price was fair. As others have mentioned noise does travel in the hotel and the grout etc in the bathroom needed refreshing.
Stayed 1 night in Dec 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location on the way up to Cheshire oaks - quick check in and good parking
Stayed 1 night in Oct 2024

8/10 Good

Kuda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is completely outdated and is in urgent need of refurbishment. The room was very smelly I had to use cologne a few times to try and manage it. The bathroom was too small! The lift stopped suddenly on arrival to your floor — not good! The whole hotel needs to be modernised. The internet was completely atrocious. We could not work there at all! The Spa was the exceptional. I would recommend a Spa Day but do not book the hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

DH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Mena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the excellent checking in staff. They had read my requirements/ specific request, and facilitated an ideal stay. Friendly greeting.
Stayed 1 night in Dec 2024

10/10 Excellent

ifan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024