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The Metcalfe Hotel

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Metcalfe Hotel

Restaurant
Front of property
Premium bedding, down duvets, pillow-top beds, minibar
Meeting facility
Executive Room, 1 King Bed | Premium bedding, down duvets, pillow-top beds, minibar

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Restaurant
  • Breakfast available
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly

Explore the area

Map
123 Metcalfe Street, Ottawa, ON, K1P 5L9
  • Elgin Street
    2 min walk
  • National Arts Centre
    5 min walk
  • Rideau Canal
    5 min walk
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    15 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, Corner

Premium bedding, down duvets, pillow-top beds, minibar

Suite, Corner

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 2 Bedrooms

  • 79 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Premium bedding, down duvets, pillow-top beds, minibar

Classic Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

42-inch flat-screen TV with cable channels, TV

Junior Suite

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 1 King Bed

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (King)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room (King)

  • 52 sq m
  • Sleeps 2
  • 1 Single Murphy Bed

View all photos for Executive Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 2 Bedrooms

  • 65 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Bedrooms

  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Atrium)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed (Atrium)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Premium bedding, down duvets, pillow-top beds, minibar

Classic Room, 1 King Bed

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

The Metcalfe Hotel

Hotel with a 24-hour front desk, a quick walk to National Arts Centre
A restaurant, valet parking and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk and a library are on-site.
The Metcalfe Hotel offers 108 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Our customers tell us that they can't get enough of the helpful staff at The Metcalfe Hotel. During your stay, you're just a quick walk from Rideau Canal. Free WiFi in public areas, a restaurant and breakfast (surcharge) are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at the bistro
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 3-minute walk from Confederation Park and 5 minutes on foot from National Arts Centre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. WiFi is free in public spaces. There are 6 meeting rooms available. A library, multilingual staff, and tour/ticket assistance are also featured at The Metcalfe Hotel. Parking is available for a fee. A complete renovation of The Metcalfe Hotel was completed in July 2022.

This 4-star Ottawa hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 7:30 AM to 1:00 PM.
Cocotte – On-site bistro.
Room service (during limited hours) is available.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (CAD 42 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Family friendly

  • Children's games
  • Free cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per accommodation, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 42 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Metcalfe Hotel Ottawa
Metcalfe Hotel
Metcalfe Ottawa
Ottawa Hotel Indigo
The Metcalfe Hotel Hotel
The Metcalfe Hotel Ottawa
The Metcalfe Hotel Hotel Ottawa

The Metcalfe Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 736 out of 1002 reviews" "
Rating 8 - Good. 197 out of 1002 reviews" "
Rating 6 - Okay. 38 out of 1002 reviews" "
Rating 4 - Poor. 19 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kaitlyn

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Brigitte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and great hotel staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Dullen Aine Hernique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Ayham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

ROY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Harman

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and wrinkled bedsheet , room not clean, not a good experience overall
Stayed 1 night in Aug 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Corry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

joanne, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed at this boutique hotel a few times now and we will return. Our favourite in downtown Ottawa!
Stayed 1 night in Aug 2024

10/10 Excellent

Ze

Stayed 2 nights in Aug 2024

10/10 Excellent

Roza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed cosy hotel. Nice rooms with comfortable beds. Beautiful lobby. Walking distance to major sights. Friendly staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, and had everything we needed. The staff was very respecful and helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Kate

Stayed 1 night in Aug 2024

4/10 Poor

Taylor

Disliked: Property conditions & facilities
If you’re looking for a 2 star hotel with a four star rating, this is it. Rooms are extremely sad especially for a junior suite.
Stayed 1 night in Aug 2024

8/10 Good

danish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. Loved the ambience, will come back .....
Stayed 1 night in Aug 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Mohamed Habib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons beaucoup le séjour a l'hôtel, c'était propre, confortable et a proximité de toutes les attractions, le personnel était chaleureux et accueillant, ils ontvl répondu a toutes nos demandes, toujours avec un grand sourire
Stayed 1 night in Aug 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Aug 2024

10/10 Excellent

Tadeusz

Really pleasant surprise! Tasteful, up to date, good restaurant with room service, excellent location!
Stayed 2 nights in Aug 2024

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Corazon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good restaurant. Great to come down for breakfast or dinner. Comfy bed and good sized room. Good rest and walkable to byword market and Rideau centre
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice
Nice hotel in convenient midtown location - particularly loved the lobby with lots of comfortable places to hang out. Front desk service was great too. Room was comfortable and nice sized but oddly provisioned (obviously a room for 2 but only 1 nice chair to sit in and no table near it). None of the nice little touches I usually like in boutiques - no lobby coffee or drinks and the gym had no water or towels (possible to get from front desk which is not near the gym and no sign in gym or information to that effect provided at check in). Still, we had a very nice time there!
Stayed 5 nights in Aug 2024