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Brookstreet

4.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Brookstreet

Property entrance
Reception
Terrace/patio
Ice skating
Fountain

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Restaurant
  • Spa
  • Pool
  • Breakfast available
  • Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
525 Legget Drive, Ottawa, ON, K2K 2W2
  • Kanata Centrum Shopping Centre
    7 min drive
  • Bell Sensplex
    8 min drive
  • Tanger Outlets
    10 min drive
  • Ottawa, ON (YRP-Ottawa-Carp)
    13 min drive
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 46.0 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Golf View

Deluxe Room, 1 King Bed, Balcony, Golf View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony, Golf View

  • 44 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Brookstreet

Luxury Ottawa hotel in Kanata with a full-service spa
This hotel features a full-service spa, a golf course and an indoor pool. WiFi in public areas is free. Other amenities include a restaurant, a health club and a bar/lounge.
Brookstreet offers 276 accommodations with minibars and a safe. Beds feature premium bedding. 37-inch plasma televisions come with cable channels and pay-per-view films. Bathrooms include a shower, dressing gowns, designer toiletries and hairdryers.

This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club and complimentary bicycles. An indoor pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Au Naturel Spa has 13 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology.
Our customers tell us that they can't get enough of the pool at Brookstreet. During your stay, you'll be close to Canadian Tire Centre. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Enjoy golf course views while dining at Perspectives Restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking, self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with detox wraps, body scrubs or body wraps at Au Naturel Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a golf course, a gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the pool
  • 9 minutes by car from Canadian Tire Centre and 7 minutes from Kanata Centrum Shopping Centre
  • Pets welcome for a fee
Brookstreet offers its guests a full-service spa, a golf course, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 27986 square feet (2600 square metres) and includes conference space. A seasonal outdoor pool, a health club, and spa services are also featured at the luxury Brookstreet. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Ottawa hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Perspectives Restaurant – Overlooking the golf course, this restaurant serves breakfast, brunch, lunch and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (CAD 15.95 per night; includes in/out privileges)
  • Valet parking on site (CAD 24.95 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; CAD 16 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Perspectives Restaurant

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 27,986 square feet of conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch HDTV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per pet (varies based on length of stay), plus a deposit of CAD 250.00 per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately CAD 16.00 per person
  • Self-parking fee: CAD 15.95 per night (in/out privileges)
  • Valet parking fee: CAD 24.95 per night (in/out privileges)
  • Pet deposit: CAD 250.00 per stay
  • Pet fee: CAD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in June and close in September.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Brookstreet
Brookstreet Hotel
Brookstreet Hotel Ottawa
Brookstreet Ottawa
Brook Street Hotel
Brookstreet Hotel
Brookstreet Ottawa
Brookstreet Hotel Ottawa

Brookstreet Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1004 reviews" "
Rating 8 - Good. 230 out of 1004 reviews" "
Rating 6 - Okay. 90 out of 1004 reviews" "
Rating 4 - Poor. 37 out of 1004 reviews" "
Rating 2 - Terrible. 33 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kauser

Stayed 3 nights in Aug 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Sara, Elgin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean hotel. Kiddie section of the pool was not open , this is the second time we have come and it has not be operational. Was not very happy to be woken up at 7 am with drilling , hammering etc above our room. This is a very big hotel on and Sunday even stay you think they would not put guests underneath where they are doing construction, or at least let you know they will be waking you up at 7 when they check you in.
Stayed 1 night in Aug 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel. I loved my stay here at Brookside. The rooms are perfect- the beds so comfortable and everything clean. The staff are lovely and so polite and professional. They are so friendly and come across like they love their job. I was so impressed! The bar was fantastic. Again the service was superb. Top notch in every way. And the entertainment!!! Awesome band on both nights. I would highly recommend this hotel and I would stay here again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jazz bar and great food at the jazz lounge and restaurant
Stayed 1 night in Aug 2024

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

David, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only hotel in Ottawa I will stay at. Great rooms and great place!
Stayed 3 nights in Aug 2024

8/10 Good

Lorette

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff. Food overpriced. Breakfast for 2 people cost 60$ plus tip 70$…. Totally ridiculous. I encourage you to go outside of the hotel for all your meals. A lot of good restaurants in the area. You will not drive more than 10 minutes to get to any restaurant.
Stayed 3 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel
Stayed 2 nights in Aug 2024

8/10 Good

Marie-Pier

Travelled with family
Stayed 1 night in Aug 2024

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cafe two pools indoor and outdoor almost a vacation alone in the hotel with things to occupy yourself.
Stayed 1 night in Aug 2024

8/10 Good

Carolyn, Pickering

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My side of the king bed was soft and worn…like a trough in the mattress. And the room smelled like new carpet. And very low water pressure in the bathroom sink.
Stayed 2 nights in Aug 2024

4/10 Poor

david

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No newspapers or magazines available No facilities/shops/restaurants within walking distance Staff poorly trained
Stayed 2 nights in Aug 2024

10/10 Excellent

Krista

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my go to when in Ottawa! Really well renovated since our last stay. Friendly staff and excellent facilities for swimming
Stayed 3 nights in Aug 2024

4/10 Poor

Patrick

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Had two people working during check-in time, a long line formed, once we were able to check-in staff was short and rude. Kiddie pool is not functioning, yet no mention of this during booking, outside pool is in full shade in the afternoon/evening, and indoor full size pool was being used by a private instructor who took over the whole pool. Overall very unpleasant pool experience. The rooms have shared doors with other rooms that do not block out sound, so we got the pleasure of listening to our neighbours sexual activity until 1am. Check-out was equally as unpleasant. I guess if you aren’t a business professional this hotel wants nothing to do with you, do not recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good would definitely stay again
Stayed 4 nights in Aug 2024

4/10 Poor

Warren

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service & Experience do not equal the price.
Check in, front desk staff were less than friendly and had difficulty checking us in. After getting into our room, we went to look for ice and there was none and apparently the only way to get some is to ask the front desk. This was at 8pm; it never showed up. Likely busy, but for a stay that was supposed to be a couples getaway, we wound up waiting to hear the door knock. This was the second "meh" experience we've had here so I'd consider booking during a less busy period or going somewhere else.
Stayed 1 night in Aug 2024

10/10 Excellent

Jen

Stayed 2 nights in Aug 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stay at the brookstreet every time we travil to ottawa. its an amazing hotel with the most beautiful outside pool and spa. we love it and its pet friendly whisch is always a plus. the staff is wonderful and so helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

LeeAnne, North Bay

Stayed 2 nights in Jul 2024

8/10 Good

Rebecca

Stayed 2 nights in Jul 2024

8/10 Good

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
this hotel is nice. but it is pricey for what you get. there is no breakfast included and the restaurant is a bit expensive. but the out door pool is amazing. and they have a nice indoor pool and got tub as well. the syaff is great and the place is nice.
Stayed 1 night in Jun 2024

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean. Quiet.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024