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Serra Palace Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serra Palace Hotel

Outdoor pool
Minibar, in-room safe, desk, blackout curtains
View from property
Lobby sitting area
Parking

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included

Explore the area

Map
Rua Jose Pereira Sobrinho, 350, Ouro Branco, MG, 36420-000
  • Federal University of Ouro Preto
    34 min drive
  • Nossa Senhora do Pilar Church
    36 min drive
  • Tiradentes Square
    37 min drive

Room options

View all photos for Double or Twin Room

Minibar, in-room safe, desk, blackout curtains

Double or Twin Room

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Single Room

Minibar, in-room safe, desk, blackout curtains

Single Room

  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, blackout curtains

Triple Room

  • 19 sq m
  • Sleeps 3
  • 3 Single Beds OR 2 Single Beds

Similar properties

Front of property

Hotel Pousada Circuito dos Inconfidentes

Pool
Breakfast included
Parking included
Free WiFi
4.6 out of 5, Wonderful, (135)
The price is €50
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Hotel Pousada Circuito dos Inconfidentes

About this property

Serra Palace Hotel

Hotel in Ouro Branco with free breakfast and 24-hour front desk
A restaurant, a bar/lounge and a conference centre are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include conference space, dry cleaning and a 24-hour front desk.
Serra Palace Hotel offers 80 air-conditioned accommodations with minibars and a safe. 24-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Ouro Branco hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

At Serra Palace Hotel, you'll find features such as free breakfast and WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Regional cuisine while dining at Serra Palace
  • Amenities include a meeting room, a conference centre and a computer
  • 7.7 miles (12.3 km) from Itatiaia State Natural Monument and 14 miles (22.5 km) from Mother Of Our Lady Of Conception
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 2422 square feet (225 square metres) and includes a conference centre. Barbecue grills, multilingual staff, and a garden are also featured at the business-friendly Serra Palace Hotel.

Smoking is allowed in designated areas at this 3.5-star Ouro Branco hotel.

Guests are served a free buffet breakfast daily from 7 AM to 9 AM.
Serra Palace – This restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 9 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Serra Palace

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station
  • Conference centre (2,422 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Serra Palace Hotel Ouro Branco
Serra Palace Ouro Branco
Serra Palace
Serra Palace Hotel Hotel
Serra Palace Hotel Ouro Branco
Serra Palace Hotel Hotel Ouro Branco

Serra Palace Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 46 out of 92 reviews" "
Rating 8 - Good. 33 out of 92 reviews" "
Rating 6 - Okay. 7 out of 92 reviews" "
Rating 4 - Poor. 4 out of 92 reviews" "
Rating 2 - Terrible. 2 out of 92 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Looks better feom the outside
There is anothe option about 3 blocks way with a swimming pool on the roof. This one also jas a pool the size of a jacuzzi. Waffle type pillows, norhing to brag about it
Stayed 2 nights in Mar 2018

10/10 Excellent

Mônica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
experiencia
Gostei de tudo-
Stayed 1 night in Aug 2024

10/10 Excellent

Francisco

Stayed 2 nights in Aug 2024

10/10 Excellent

Antonio Carlos

Stayed 3 nights in Aug 2024

10/10 Excellent

GABRIEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Luiz Ney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Fabiano

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel coerente com seu custo.
Stayed 1 night in Jun 2024

10/10 Excellent

Jader roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

4/10 Poor

Lilian

Liked: Cleanliness, staff & service
Disliked: Room comfort
Fraco
Toalhas horriveis. Banheiro sem circulação de ar. Café da manhã muito fraco. Localização tb nao eh das melhores. O atendimento eh ok. O quarto eh limpo e espaçoso. Nao tem ar condicionado.
Stayed 2 nights in May 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Várias Moscas e Mosquitos nos alimentos
A estrutura física do hotel em sí é boa mas não vale a pena se hospedar aqui: PÉSSIMA EXPERIÊNCIA. O café da manhã é um verdadeiro cenário de horror: O café é servido em uma "mesa" aberta e, por isso, dezenas de mosquitos e moscas ficam sobre os alimentos. Praticamente todos os alimentos continham moscas. Falta de higiene total. Fotografei e filmei os mosquitos/moscas nos alimentos e passei o caso à recepção e à gerência do hotel que, como medida, apenas colocaram um ventilador no dia seguinte no local para "espantar" os mosquitos e que, obviamente, não resolveu o problema, uma vez que no dia seguinte haviam moscas/mosquitos nos alimentos. Essa situação é inadmissível pois além de não ser higiênico, contribui para a transmissão de doenças. Como se não bastasse o cenário de horror com as moscas/mosquitos no café da manhã, uma aranha desceu do lustre do teto do quarto e caiu sobre a cama e tive que matá-la. Além disso constatei os seguintes pontos negativos: 1- Ausência de secador de cabelo no banheiro. 2 - Chuveiro com pouca pressão hídrica. 3 - As cortinas (cortina e black out) são pequenas para o tamanho da janela e, ao amanhecer, o quarto fica bem claro impossibilitando dormir satisfatoriamente. 4 - No quarto havia apenas um lençol e uma manta branca bem fina para cobrir (não havia edredom/cobertor disponível no quarto) e por isso senti frio durante a noite. 5 - A piscina é pequena e fica em frente a área do café da manhã comprometendo a privacidade do hóspede.
Stayed 4 nights in Dec 2023

8/10 Good

Artur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel tem uma boa estrutura e quartos espaçosos. Pontos positivos: Quarto espaçoso, estacionamento grande e bons preços de lavanderia. Pontos negativos: Chuveiro ruim (sai pouca água e muito espalhada), piscina que fica quase dentro do restaurante e café da manhã que apesar de muita variedade, não parece ser renovado todos os dias.
Stayed 6 nights in Jan 2024

6/10 Okay

Celia

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

8/10 Good

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Gerson

Business traveller
Avaliacao
Portaria : funcionario mal arrumado com roupa suja atendendo no balcao. Foi comunicado que telefone do quartobestava estragado mas nada foi feito nos outros dias de estadia Comida mal feita, carne dura , nao era picanha mas foi vendida como tal. Vaso sanitario com descarga vazando.ovo do cafe da manha pessimo...
Stayed 4 nights in Oct 2023

8/10 Good

wilson gomoes viera

Travelled with family
Disliked: Room comfort
Lazer
Foi boa !!!
Stayed 3 nights in Oct 2023

10/10 Excellent

William

Stayed 1 night in Oct 2023

4/10 Poor

Ricardo

Stayed 2 nights in Sep 2023

10/10 Excellent

ariel

Stayed 1 night in Jul 2023

10/10 Excellent

Richardson

Stayed 1 night in May 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

FRANCISCO

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Filipe

Stayed 2 nights in Apr 2023

4/10 Poor

Gedison

Disliked: Cleanliness
Decepção
Absurdo, barata no quarto, pedimos para limpar o quarto apos matarmos a barata, e somente dois dias depois que foram tirar a barata, cortinas curtam não vedam a janelas, fica um clarão no quarto, não tinha manteiga no café da manhã hotel bom, mas a limpesa foi decepcionante.
Stayed 3 nights in Mar 2023

6/10 Okay

ANTONIO ADEL DOS

Business traveller
Liked: Cleanliness, staff & service
É um bom Hotel em geral, tem um bom café da manhã e amplo local de estacionamento, mas falta isolamento acústico entre quartos, o que pode incomodar. Também, a TV só tem um canal funcionando. A piscina fica muito exposta, sem qualquer privacidade.
Stayed 2 nights in Jan 2023

10/10 Excellent

Rosangela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023