6/10 OK
Beth Y.
10.4.2025
Hyvää: Siisteys
Just Okay - HVAC Issue Ignored
Overall this is a very nice property!!!Negatives: 1) large entry gate that was heavy and in disrepair, 2) too much privacy in one room on the floor - said it has a private entrance, not the ONLY entrance and completely closed off from the rest of the house (bad to leave kids cut off from rest of house yet adv as kids quarter), 3) outdated pics - there were no hammocks, no loungers on balcony, hanging swing was gone, 4) some of the description wasn't accurate, kids were expecting a "delightful game room". Maj prob we had was the failure of the host to resp to an HVAC problem. Maint was called by the cleaning crew shortly after we arrived because the elevator wasn't working. The temp in the downstairs room was at 78 so we let him know about it and he said to adj the temp down 2 deg at a time so the unit could slowly adapt and this would work. Did this and there was no change. Kids said they were fine with the temp so we decided not to call maint. Tues even rose to 82, room too hot to use. I mess the host using the portal Wed at 8:26 am. The mess was "read" but no resp. I sent another to confirm the mess was recv'd at 1:54 pm. Also read but no resp. I then recv'd a mess Fri afternoon via VRBO with checkout instr. I resp to that mess stating I'd sent 2 texts w/no resp and that the room couldn't be used. Resp to that was that they'd send someone. Declined, we were checking out the next day. Asked for a partial refund due to 1/3 of the prop being unusable - ignored.
Beth Y.
Yöpyi 7 yötä maaliskuussa 2025