8/10 Hyvä
Megan M.
18.11.2024
Hyvää: Siisteys
Fall Break Escape with the Family
This was our family's first trip to Palm Springs and we were really excited to relax and have a few days hanging out beside the pool. Unfortunately a part broke the day we arrived and wasn't able to be repaired during our stay. Things such as this happen and are unforeseen. However we were very disappointed that there was no effort at all to rectify the situation. Maybe offer us a free night? Anything? We paid for a home with a pool and there is hundreds of options in the area. I did pay for pool heat and it was refunded before I arrived because that was included in the rental and you can't very well swim in November without the heat. I would have reached out and at least offered an apology not just - "You have been refunded for the heat" which I already had been at that time and the pool is useless without it.
Otherwise the property was lovely, very clean and had all the amenities one could want. We thought the area was nice and it was close to downtown so easy to go out for dinner and such. We did hear the airport but honestly it didn't bother us as I seen in other reviews.
Megan M.
Yöpyi 4 yötä marraskuussa 2024