2/10 Hirveä
Stormy A.
7.6.2022
Huonoa: Siisteys
Horrible experience with this company
My family stayed here for 5 nights. First, let me say there is a lot of information that was vague. Each time trying to contact the "property manager" by message, I never received a reply. I contacted the vacasa office during our stay due to the lack on cleanliness and maintenance and was told someone would contact me back shortly. I never received a call back! In both bathrooms the sinks and tubs would not drain properly. The first time I showered, I stood in water to my ankles. Disgusting! Thanks to my husband who is a certified contractor. He unclogged all the drains which took over 2 hours of our time. There was hair, rocks, dirt, shells, and I don't even know what else he got out of those drains. It was awful. There were absolutely no amenities in the room. We had to go out and buy trash bags, laundry detergent, dishwasher pods, filters for the coffee maker, paper towels, and even toilet paper!! 2 rolls of toilet paper and 1 laundry detergent just isn't going far for a 5 night stay. That was even more time out of our vacation stocking a place that should have been set up for their guests. Also, the ice maker didn't work on the fridge. The lounge chair on the balcony was broken. There were no sheets for the pull out couch. But there were two fitted sheets on our bed. While adjusting to what we had to work with, we noticed the bed had a huge yellow piss stain. Again, disgusting! The second day being there, the whole light fixture fell out the wall onto the bathroom sink. My husband offered to put it back up just for me because he does construction for a living. I told him NO!! We have done enough for this place and it isn't or job to come work on a property while on vacation. Luckily for them none of their stuff was damaged when the light fixture fell. However, my expensive makeup and perfumes we're scattered and shattered. What a mess we had! And on a side note, my children said the bunkbeds in the room were hard and wished they had more blankets. The only thing I can say positive... is the location was good and the view from the balcony was beautiful. But due to our experience, we will never book with Vacasa again. ✌️
Stormy A.
Yöpyi 5 yötä kesäkuussa 2022