2/10 Hirveä
Rachel C.
4.12.2024
Huonoa: Siisteys
This place needs lots of help
Place was cleaned very poorly if at all. The dust and lint on our headboard was not cleaned for months. The floors were not cleaned, there was trash still in the trash cans. The sheets had holes in them. Broken and missing tiles in the bathroom shower. Took a long time to figure out if there was hot water and the shower did not drain properly so we were showering in 3 to 4 inches of water. We never could find the hot water in the kitchen. Cabinets were very dirty with food and dirt. Furniture was not dusted off. Upon entering the condo we noticed a smell. The frig had stopped working and was defrosting, which left us to clean up water on the kitchen floor and inside the frig. We called the owners right away and they promised to fix it the following day. No one ever came to fix it or even called to let us know when it would be fixed. The coffee pot doesn't work. The taller table only has 3 stools that fit under the table, so one of us had to stand to eat. The couch is very old and uncomfortable. If we hadn't arrived on Thanksgiving day we would have left the unit. I did text the owner several times and sent pictures of all the issues. The owner offered to refund us one night. I requested we that we would be refunded the cleaning fee, but the owner refused because I didn't make them aware of all the issues at check in. How was I supposed to know at check in that there were holes in sheets, the coffee pot was broken, dirty cabinet or the issues with the shower.
Rachel C.
Yöpyi 3 yötä marraskuussa 2024