2/10 Terrible
Kelsey
30 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Aside from the sewage coming up from the bathtub and toilet in our room, it was also happing in the lobby bathroom. The staff did little to nothing to take care of or gain control of the problem. People were walking through overflowing bathrooms that were not blocked off in the lobby, then going to eat breakfast. They were told to use it, but don’t flush. When we asked how to take care of us not being able to shower or use the bathroom in our room, the front desk attendant, Laura, told us there was nothing she can do and we can use the MicDonald’s bathroom across the street. She was unwilling to even talk to us about what was going on and how we can move forward. I can understand having plumbing issues out of your control, but not having the courage to worth to talk your paying guests through the situation is outrageous. Worst experience of my life. I have never felt so gross leaving a hotel.
Kelsey
Stayed 1 night in Dec 2024
