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Embassy Suites by Hilton Phoenix Biltmore

3.5 star property

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Photo gallery for Embassy Suites by Hilton Phoenix Biltmore

Outdoor pool
Outdoor pool
Exterior
Suite, 2 Queen Beds, Accessible, Bathtub | 1 bedroom, premium bedding, in-room safe, desk
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Parking available

Explore the area

Map
2630 E Camelback Rd, Phoenix, AZ, 85016
  • Biltmore Fashion Park
    ‪1 min walk‬
  • Arizona Biltmore Resort - Links Course
    ‪13 min walk‬
  • Arizona Biltmore Country Club
    ‪3 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

Suite, 2 Queen Beds, Accessible, Bathtub | 1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Allergy Friendly

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Allergy Friendly

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, Pool View

Exterior

Suite, 2 Queen Beds, Balcony, Pool View

  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Bedrooms, Accessible (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Bedrooms, Accessible (Roll-In Shower)

  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for King Bed, Pool View, Non-smoking

Exterior

King Bed, Pool View, Non-smoking

  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Pool View

Exterior

Suite, 2 Queen Beds, Pool View

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms

32-inch flat-screen TV with cable channels, TV, pay films

Suite, 2 Bedrooms

  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Premium Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 3
  • 1 King Bed

View all photos for King Bed, Pool View, Balcony, Non-smoking

Exterior

King Bed, Pool View, Balcony, Non-smoking

  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King Bed, Pure Allergy, Non-smoking

1 bedroom, premium bedding, in-room safe, desk

King Bed, Pure Allergy, Non-smoking

  • 56 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Allergy Friendly

  • Sleeps 4
  • 1 King Bed

View all photos for King Bed, Accessible, Non-smoking

King Bed, Accessible, Non-smoking | Living area | 32-inch flat-screen TV with cable channels, TV, pay films

King Bed, Accessible, Non-smoking

  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

32-inch flat-screen TV with cable channels, TV, pay films

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for King Bed, Non-smoking

1 bedroom, premium bedding, in-room safe, desk

King Bed, Non-smoking

  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King Bed, Premium Room, Non-smoking

1 bedroom, premium bedding, in-room safe, desk

King Bed, Premium Room, Non-smoking

  • 56 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Embassy Suites by Hilton Phoenix Biltmore

Hotel with free breakfast, steps from Biltmore Fashion Park
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free buffet breakfast, free wired Internet in public areas and a free manager's reception are also provided. Other amenities include a bar/lounge, a 24-hour business centre and WiFi in public areas. Housekeeping is available on request.
Embassy Suites by Hilton Phoenix Biltmore offers 232 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

This Phoenix hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Embassy Suites by Hilton Phoenix Biltmore. During your stay, you're just a quick walk from Biltmore Fashion Park. Enjoy features like free wired Internet and a free manager's reception, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free wired Internet in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • WiFi for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business centre, meeting rooms and conference space
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from Biltmore Fashion Park and 11 minutes by car from Phoenix Convention Center
  • Cats and dogs welcome for a fee
Embassy Suites by Hilton Phoenix Biltmore offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Wired Internet is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 3696 square feet (343 square metres) and includes conference space. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Phoenix Biltmore. Parking is available for a fee.

This Phoenix hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
The Atrium Bar & Grille – This restaurant serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 14.95 per day); free wired internet

Parking and transport

  • Parking on site (USD 14 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • The Atrium Bar & Grille

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3,696 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per day (rates may vary)
  • Self-parking fee: USD 14.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Biltmore Embassy Suites
Biltmore Embassy Suites Phoenix
Embassy Suites Biltmore
Embassy Suites Biltmore Hotel
Embassy Suites Biltmore Hotel Phoenix
Embassy Suites Biltmore Phoenix
Embassy Suites Phoenix Biltmore
Phoenix Biltmore Embassy Suites
Phoenix Embassy Suites
Phoenix Embassy Suites Biltmore
Embassy Suites Phoenix Biltmore Hotel
Embassy Suites Phoenix
Embassy Suites Phoenix Biltmore
Embassy Suites by Hilton Phoenix Biltmore Hotel
Embassy Suites by Hilton Phoenix Biltmore Phoenix
Embassy Suites by Hilton Phoenix Biltmore Hotel Phoenix

Embassy Suites by Hilton Phoenix Biltmore Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 449 out of 1000 reviews
Rating 8 - Good. 226 out of 1000 reviews
Rating 6 - Okay. 150 out of 1000 reviews
Rating 4 - Poor. 96 out of 1000 reviews
Rating 2 - Terrible. 79 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Mitch

Travelled with family
Disliked: Amenities, property conditions & facilities
We were in town to visit our children who live within walking distance to the hotel. We chose this hotel for that reason,. At NO TIME did anyone before we arrived let us know the property was under complete renovation. We were there 5 days and had to mention twice that housekeeping had not shown up. issues with the room and when my wife asked about getting food she was told to use a vending machine. The property adjusted the rate for the inconvenience. I would have rather been notified that the property was under renovation which would have allowed us to most likely had made a decision to stay at another property.
Stayed 5 nights in Dec 2024

8/10 Good

Ray

Stayed 4 nights in Nov 2024

4/10 Poor

Judy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a friendly Hotel
They were remodeling the hotel upon check-in. They didn’t tell us how to get our room or give us a map. The ace machine was not located on the second. It was located on the third floor did not work. The staff friendliness was not there and the hotel was a mess cause they were remodeling.
Stayed 2 nights in Dec 2024

6/10 Okay

Allison

Liked: Staff & service
Disliked: Property conditions & facilities
Property is under renovation. Would have been nice to know that before booking hotel.
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Property was under construction, which we knew going into it. Some amenities were altered because of the construction which was disappointing. Once the construction is completed I can see it will be a lovely place to stay. Location is great.
Stayed 4 nights in Nov 2024

2/10 Terrible

Gabriele

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Roger

Liked: Cleanliness
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Under construction…
This is the first review I’ve ever written, and unfortunately, it’s not a positive one. I was quite shocked by the conditions and the response I received. I paid over $200 for my stay, but the hotel was under construction, and I had no control over the AC at night, which made it impossible to sleep. When I asked for some form of compensation, they waived the $15 parking fee, which felt inadequate. The staff was doing their best, and I could sympathize with them. While I was in the lobby, I noticed other guests requesting fans, and the hotel was providing box fans to the rooms.
Stayed 1 night in Dec 2024

4/10 Poor

Adrianna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The air conditioning wouldn’t turn on. I checked in really late so I was too tired to call and see if they could send someone. Also the plumbing is really bad. The drains don’t drain and the toilet takes a really long time to go down. The walls are SUPER thin so don’t plan on sleeping in. You should know also that the building is under construction. I will say though that the beds were very comfortable, rooms were spacious and overall clean, and tv worked.
Stayed 1 night in Dec 2024

8/10 Good

Jose F

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Under construction
The stay it was good, heaters in the room did not work they
Stayed 1 night in Dec 2024

2/10 Terrible

jill

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When under construction it was very load, no hot water in the mornings to shower.
Stayed 4 nights in Dec 2024

4/10 Poor

Johnathan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Wanted to love it, didnt love it, still paid for i
Premium suite paid for, nothing premium about it. Snacks and drinks are supposed to be provided for this room. Was able to request them after arriving the first night. Second night, didnt feel like it was my responsibility to go back down to the desk and ask them again. Website says public spaces under construction. Does not say that multiple services such as the listed restaurant and bar are not available. Makeshift bar is available for a few hours in the evening. No signs but it is possible to order food with the bartender. Very nice lady, not her fault that she is running back and forth. Toilet flooded constantly. Basically has a four square tp limit. Flooded onto the floor. Bathroom ceiling paint is bubbling. Shower head isnt connected to the wall. Turn the water on and watch the shower head shake like its going to separate. Killed a roach in the bathroom. Rooms are hot and humid. No AC in December. Confirmed with other guests that this was not exclusive to our room. Front desk staff was polite and helpful. There is only so many times I want to visit the desk during a hotel stay. I really wanted to love this hotel. The public spaces may turn out great in the future. Public restrooms are not available. When traveling with 5 people, having a flooding room toilet and no public restroom available was not great.
Stayed 2 nights in Dec 2024

6/10 Okay

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. would have been nice to know it was u dee renavations . customer service was excellent.
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor condition hotel and expensive!!!
We stayed there on a business trip and were shocked huge portions of the hotel were under construction. No notice posted when we booked the room and when we got to our room, there was tons of construction noise and a temporary checkin desk. There was no handicap access in the temporary entrance, an adjacent parking area was closed/coned off and no way to get the luggage cart to/from the checkin parking slots. Then when we got to our room and prepared for an evening business meeting/dinner, we noticed the tub. Whatever skin/covering they used years ago was completely flaking off and was disgusting. I cannot believe that the room service has not reported such a severe issue to management and they continue to rent out the room. All of these issues and we still had to pay $400+ dollars for the night!!! Shameful and enough of an issue that we will not be staying there again.
Tub condition
Cracking and flaking tub
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Hotel was under construction—not worth what we paid
Stayed 1 night in Dec 2024

10/10 Excellent

Lea

Stayed 2 nights in Nov 2024

6/10 Okay

Chris

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The construction that was going on was really loud.
Stayed 4 nights in Nov 2024

6/10 Okay

Michelle

Stayed 1 night in Nov 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Thomas

Disliked: Cleanliness
Stayed 1 night in Sep 2024

8/10 Good

Cody

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
My and I always come to stay here. No where else. The only thing we didnt really like was the renovation, but still wouldn't go anywhere else. Just excited to come again when everything is fixed.
Stayed 1 night in Nov 2024

10/10 Excellent

IRMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking very quiet place
Stayed 2 nights in Nov 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean; hospitable staff; Beautiful area; The construction was a little distracting
Stayed 1 night in Nov 2024

8/10 Good

Angela

Stayed 1 night in Nov 2024

10/10 Excellent

Janet

Stayed 1 night in Oct 2024