I have stayed in dozens of home in Arizona and always book a place with a heated pool during the winter.
I was reassured that the pool would be heated on my arrival, but it was freezing cold.
I notified Vrbo/management upon my arrival and daily informing them that the pool was not swimmable due to the water being frigid.
Initially, they said that freon was needed, but even after it was 'taken care of', the temperature never changed -- I was in the home for 6 nights and was unable to use the pool for a single swim.
For someone like me who likes to take a swim several times a day and during the evenings, this was extremely frustrating.
The management company responded, "We are sending a tech out" and "The pool should now be heated", but the issue was never resolved.
I asked whom I could contact for a partial refund since the heated pool was the only reason I rented the home. There was no response. I asked a 2nd time. Still no response.
I finally gave up and feel like this managment company is either so disorganized that they couldn't ensure the pool was heated properly, or that they are duping tenants with a "heated pool" in the property description but dont' have any intention of making sure the pool is swimmable during the colder months.
After day # 5 (of 6 nights), I finally gave up and just stopped communicating with them.
I've never left a negative review before, but this experience was SO unbelievably frustrating and I wanted to warn potential renters.