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Phoenix Midtown by IHG

2.5 star property

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Photo gallery for Phoenix Midtown by IHG

City view
Outdoor pool
Terrace/patio
Lobby sitting area
Desk, blackout curtains, iron/ironing board, free wired Internet

Reviews

6.0 out of 10

Popular amenities

  • Hot tub
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym
  • Parking included

Explore the area

Map
212 West Osborn, Phoenix, AZ, 85013
  • Saint Joseph's Hospital and Medical Center
    ‪7 min walk‬
  • Phoenix Convention Center
    ‪5 min drive‬
  • Chase Field
    ‪6 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Room amenity

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Desk, blackout curtains, iron/ironing board, free wired Internet

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room

Desk, blackout curtains, iron/ironing board, free wired Internet

Premium Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds (High Floor)

Room amenity

Standard Room, 2 Queen Beds (High Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Room amenity

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (High Floor)

Room amenity

Standard Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications, Roll-In Shower)

Room amenity

Standard Room, 1 King Bed, Mobility Accessible (Communications, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (High Floor)

Room amenity

Suite, 1 King Bed (High Floor)

  • Sleeps 4
  • 1 King Bed

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Exterior

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About this property

Phoenix Midtown by IHG

Hotel in Phoenix with 24-hour fitness centre and 24-hour business centre
This smoke-free hotel features an outdoor pool, a restaurant and a 24-hour fitness centre. Free wired Internet in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, Access to hot tub and coffee/tea in a common area. Change of towels is available on request
Phoenix Midtown by IHG offers 136 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Phoenix hotel provides complimentary wired Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Phoenix Midtown by IHG, you're just a quick walk from Saint Joseph's Hospital and Medical Center. You'll find features such as free self-parking and free wired Internet, plus an outdoor pool.
  • Free wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • 5 minutes by car from Phoenix Convention Center and 6 minutes from Chase Field
Phoenix Midtown by IHG offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. Business amenities include a 24-hour business centre and a meeting room.

Wired Internet is free in public spaces. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Phoenix Midtown by IHG. Free self parking is available.

This Phoenix hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Phoenix Midtown by IHG has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 6.99 per person
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 6.99 per person
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Hotel Phoenix Downtown-North
Holiday Inn Phoenix Downtown-North
Phoenix Downtown-North Holiday Inn
Holiday Inn Express Phoenix Downtown Hotel Phoenix
Phoenix Holiday Inn
Ramada Phoenix Hotel
Ramada Wyndham Phoenix Midtown Hotel
Ramada Wyndham Midtown Hotel
Ramada Wyndham Phoenix Midtown
Ramada Phoenix
Phoenix Midtown by IHG Hotel
Phoenix Midtown by IHG Phoenix
Ramada by Wyndham Phoenix Midtown
Phoenix Midtown by IHG Hotel Phoenix
Holiday Inn Express Suites Phoenix Midtown an IHG Hotel

Phoenix Midtown by IHG Reviews

Reviews

6.0
Rating 10 - Excellent. 170 out of 999 reviews
Rating 8 - Good. 214 out of 999 reviews
Rating 6 - Okay. 215 out of 999 reviews
Rating 4 - Poor. 197 out of 999 reviews
Rating 2 - Terrible. 203 out of 999 reviews

6.4/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there they were closed and out of business. Why didn't Expedia know that. I will never use Expedia again
Stayed 1 night in Sep 2021

2/10 Terrible

Richard

Travelled with family
Hotel was CLOSED for repairs
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is cheap which is what we chose. But the entire building smells like everyone smoked in it. Even though our room was supposed to be non-smoking, it had strong smell of someone chain smoked inside. It got so bad we checked out one day early cuz we can’t stand the smell anymore.
Stayed 2 nights in Aug 2021

10/10 Excellent

Nidia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. Felt like we over paid for the rooms. We traveled with kids and the people that would come in and out of the hotel didn't make me feel comfortable tomallow them to.walk alone to the other room
Stayed 1 night in Jul 2021

2/10 Terrible

Dawn

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

2/10 Terrible

Dawn

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hoptitality Ever
The staff here is rude, the hotel is dirty. There were loud people, no one picks up the phone. The hotel is dirty a.d shady activity everywhere. It was so uncomfortable and i would warn others to book elsewhere
Stayed 1 night in Jul 2021

2/10 Terrible

Norma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel from hell
This hotel was the hotel from hell, i wouldn’t stay at that hotel even if they gave me money. Keys didn’t work, air conditioner was not working. They moved us to another room and tv didn’t work. The only good thing was Natalia who helped us with everything. But the manager was not to be found not even the following day or by phone. They told she was a new manager, so why take this big responsibility if you can’t have rooms to standards.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This place was okay. Not good. Just okay. As soon as you enter In the lobby, you are hit with a strong cigarette odor. Although, they have signs posted all over the place that they are a No smoking facility. The room was not cleaned as it should have been. Bed boards had splattered spots all over them. The floor was disgusting. The carpet was thick of grime. You can feel it on your feet—no noise complaints. No breakfast. Between a 1-10. I rate it 4.5. I would not stay there again.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Hot AZ 110° with No Working Air Conditioner ;(
My son & I arrived to Phoenix after a 16 hr drive excited to attend the Suns NBA PlayOff game. There were multiple events going on and we were thankful that we had our hotel booked in advance. Upon arrival the front desk advised us that the air conditioning in their facility had been out for a week and they were working on it but it wouldn't be fixed for multiple days. They used a back up generator to run the air units on fan to simply circulate the air. Phoenix was under heat advisory and we had to accept these conditions because there was not any other options and we had been in the car for so long that we needed showers before our event and a place to sleep before continuing our travels. We had to sleep on top of the sheets and we froze wet towels to put on our heads. It was the worst experience of our trip and the hotel said they didn't call to offer options or even inform of the ac issue. The lady simply said well it's not my fault and I can cancel no fee or charge the stay. As a single Mom on the road 16 hours from home with a child I had to accept the hot room for safety concerns. We had no where to go and had the hotel called us prior I could of looked for other options. They gave me no choice but to suffer thru the heat in AZ. This was unacceptable and a huge inconvenience to my family. I really needed comfortable rest to continue my travels and sleeping in a hotel with no AC in a city that has 110° weather was ridiculous. They did not offer box fans either. Sad Stay
Stayed 1 night in Jul 2021

2/10 Terrible

Andrew

Disliked: Property conditions & facilities
Their a/c was down in the middle of summer. The lady at the reception asked if that’s ok and I declined and she said I would get a refund booked via Expedia. I left and checked into a different hotel only for this hotel to tell Expedia that I was a no show. Very bizarre. Months later I’m going to Phoenix and I remember I didn’t give a review. If you experience this same situation, don’t take a refund, just report the hotel to be shut until they fix the a/c.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2021

2/10 Terrible

James

Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Was a great stay. Just the ac was out so was very uncomfortable. Was last minute so couldnt get a new room overall great stay friendly front desk.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2021

2/10 Terrible

Willis

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Air Conditioning
The place had no air conditioning. Didn’t find out till I was checking in. Had to find another place to stay at. I lost my reward I used for staying at 10 properties.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Ac
I didn't get to stay your AC was broken. You guys could've call and gave me a Heads up.
Stayed 2 nights in Jul 2021

6/10 Okay

Miriam

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Wish the site was updated Room had no air conditioning ! On a 106 degree day you kinda want to know that and pool was not filled
Stayed 1 night in Jul 2021

2/10 Terrible

Keila

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The manager was nice, but the hotel was horrible. The first room we went to was okay, but the toilet messed up at the first use. We spoke to the manager and he helped us get a different room, but that one had no ac. We asked for help again, and the only option we had was to go back to the old room. Going back and fourth was also annoying.
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
N/a
We didn’t actually stay because when we went to check in their air conditioning wasn’t working.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
No comment
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Okay so the service and front desk employees were great and friendly and property was okay. But the walk from where you have to park to the hotel is a joke and very far and the garage you have to park in is dark and had no cameras and also air conditioner didn't work and we had to ask to move rooms with all our belonging which was frustrating
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
I dont know how those other reviews slipped in. This place is a last resort hotel. If you can stay anywhere else, you should. The patrons were sketch, the building is old, outdated, shabby. There was debris and trash littered in and around the property. The parking is an unsafe distance and an unsafe walk, i has to make a friend to walk with me, so i wasnt alone. The room was mediocre, best thing going was the fridge. Poor lighting, decor and the AC barely worked. Which is why i was there as mine went out earlier in the day. In all honesty, i get it, those with limited funds would choose this, but you dont have to. The cost isn't worth the experience. Never again
Stayed 1 night in Jun 2021