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Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

2.5 star property

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Photo gallery for Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

Outdoor pool, pool umbrellas, pool loungers
Lobby
Terrace/patio
Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | 1 bedroom, premium bedding, pillow-top beds, minibar
Outdoor pool, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Room service

Explore the area

Map
12545 W Bell Road, Surprise, AZ, 85374
  • Surprise Stadium
    ‪6 min drive‬
  • Peoria Sports Complex
    ‪10 min drive‬
  • State Farm Stadium
    ‪16 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | 1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Sofa, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Living Room, Non-Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Non-Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Comfort Inn & Suites Surprise Near Sun City West

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (1003)
The price is €96
for 1 room
includes taxes & fees
11 May - 12 May
Comfort Inn & Suites Surprise Near Sun City West

About this property

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

Suburban hotel with free breakfast and fitness centre
Along with an outdoor pool, this smoke-free hotel has a fitness centre and a conference centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, a business centre and conference space.
Windmill Suites Surprise - Phoenix, Ascend Hotel Collection offers 126 accommodations with minibars and a safe. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Windmill Suites Surprise - Phoenix, Ascend Hotel Collection gets high marks from our customers. During your stay, you're just a quick walk from Centennial Friendship Park. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • 6 minutes by car from Surprise Stadium and 7 minutes from Uptown Alley
  • Dogs welcome for a fee (restrictions apply)
Windmill Suites Surprise - Phoenix, Ascend Hotel Collection offers its guests an outdoor pool, Access to hot tub, and a fitness centre. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 2906 square feet (270 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Windmill Suites Surprise - Phoenix, Ascend Hotel Collection. The hotel can provide concierge services and wedding services. Self parking is free.

This Surprise hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference centre (2,906 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Windmill Suites Surprise - Phoenix, Ascend Hotel Collection.

Property is also known as

Windmill Suites In
Windmill Suites In Hotel
Windmill Suites In Hotel Surprise
Windmill Suites In Surprise
Windmill Suites Surprise
Windmill Suites Hotel Surprise
Windmill Suites Hotel
Windmill Suites
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Windmill All Suites Hotel Surprise
Windmill All Suites Hotel
Windmill All Suites Surprise
The Windmill Suites In Surprise
Windmill Suites Surprise Hotel
Windmill Suites Surprise Ascend Hotel Collection
Windmill Suites Surprise an Ascend Hotel Collection Member

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1007 reviews
Rating 8 - Good. 258 out of 1007 reviews
Rating 6 - Okay. 120 out of 1007 reviews
Rating 4 - Poor. 43 out of 1007 reviews
Rating 2 - Terrible. 29 out of 1007 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Diana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NEVER AGAIN!!

This is my husband second time staying here. Once about 2 and a half years ago and now this one. He loved it. The first time that is. But….. this time, horrible. Not only was it a problem checking in. (Issues with continuing to decline my cards. Two cards to be exact) I was told to come back in the morning to speak with a manager. Pet deposits not mentioned on website. Due to issues with their system I had to pay the room fee with my debit. When I went back in the morning, I spoke with on-duty person and they ran my card again. Front desk stated the charge for the pet went through. Fixed right?? NOOOOOOO! Found out on the second day they charged my credit card twice and was over the amount of said pet policy both time. When I asked at the front desk I was told they had no idea why again and I’d have to come back in 2 hours to speak with a manager. Asked for a print out of my charges and they couldn’t do that small thing. After speaking with the manager she said that both charges ($498 and $458) charges were wrong & it would fix itself when we checked out. Again wrong. We checked out a day early and It charged me another 58.00. That thankfully was removed when I questioned the incorrect charges again. The constant monitoring of my account was stressful. We’ve been home two days and the charges are still not right. I have a credit coming of over that I’ll have to follow up with again. Rude staff. Unknowledgeable. Banging doors. No water pressure. Scary dog area. NEVER AGAIN
Stayed 5 nights in Jan 2025

8/10 Good

victor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The breakfast lady had a really bad attitude
Stayed 1 night in Jan 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service
Very convenient location. Property is clearly dated, but clean. Pool and hot tub are dated and need refurbishing. I did not try the breakfast. Would stay again if prices remain reasonable.
Stayed 5 nights in Jan 2025

10/10 Excellent

maria suerte

Stayed 2 nights in Oct 2024

6/10 Okay

Tammy

Disliked: Property conditions & facilities
Old, outdated, in bad neighborhood
Stayed 4 nights in Jan 2025

8/10 Good

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of the front desk girl was very rude. She did not many customer service skills. Also I noticed that the lady responsible for the breakfast area was very hardworking and friendly. She made sure everything and everyone was taken care of even when she was by her own, so guest had to wait little while but it was worth it because the lady served you with a smile.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very conveniently located and quiet.
Stayed 2 nights in Jan 2025

10/10 Excellent

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had never stayed here before but will definitely return!
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Stayed 2 nights in Dec 2024

10/10 Excellent

Aili

Stayed 2 nights in Jan 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

David, minneapolis

Liked: Cleanliness, staff & service
Needs work
Stayed 1 night in Jan 2025

6/10 Okay

Brody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Room was comfortable property was clean
Stayed 6 nights in Jan 2025

6/10 Okay

Charlene

Travelled with family
The front desk staff was not very approachable. They didn't smile or seem to go out of their way to greet the guests. Overall the stay was what I needed it for.
Stayed 3 nights in Jan 2025

8/10 Good

Nikki

Liked: Staff & service, room comfort

Good location

It was in a good location to hospital. Comfortable with separate living room and small kitchen. The only issue was the carpet is in desperate need of replacement.
Stayed 1 night in Jan 2025

10/10 Excellent

Gaynor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely breakfast & nice staff

Clean room, lovely breakfast. Nice staff.
Stayed 1 night in Jan 2025

2/10 Terrible

juan

Not good

I got there and told me that my reservation was cancel bc I book it at 9pm and that I need it to call them why ? Went you see I booked it at 9pm I was traveling from la got there at 9 am to get my key so I can sleep and shower for 2 hours I was going to pay 156 for 2 hours no problem but you rather cancel my reservation instead I want my miney back I need a refund is being submitted already I’m just waiting to hear from hotels.com you should guys communicate with the properties and let them know went is a late check in not me calling the property.thank you .
Stayed 1 night in Jan 2025

8/10 Good

Chris

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

Very nice comfortable and spacious rooms
Stayed 2 nights in Jan 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
B
Stayed 2 nights in Nov 2024

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Jude

Travelled with partner
Liked: Cleanliness, amenities
Our room was laid out nicely including a separate sleeping area, a walk-in shower and two separate sinks in the bathroom. We had a nice sofa sleeper, upholstered chair and a desk and chair. Even though the property is old, it was in overall good condition and the room was very clean. Our biggest issue was the noise. You could easily hear conversations from the next room, people passing by in the hallway, doors opening and closing, chairs sliding across the floor in the breakfast area and the exit door opening and slamming shut on a regular basis. The breakfast was exactly the same every morning (and we stayed there a week). If you like to have a cup of coffee in the evening you probably won't get it here. I tried on three different occasions and each time the coffee pot was empty. I felt sorry for the person working the breakfast area as she was the only person and the hot food had to be severed by her and the serve yourself area was in another room so she was constantly having to run back and forth between the two. Overall, this is not a hotel that we would come back to stay.
Stayed 7 nights in Dec 2024

8/10 Good

Judy

Stayed 4 nights in Dec 2024