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Phoenix Grand Hotel

3.5 star property

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Photo gallery for Phoenix Grand Hotel

Outdoor pool, pool umbrellas, pool loungers
Rooftop terrace
Point of interest
Point of interest
Point of interest

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Pool
  • Room service
  • Breakfast available
  • Parking included
  • 24/7 front desk

Explore the area

Map
184/47 Phungmuang Sai Kor Road, Patong Beach, Patong, Phuket, 83150
  • Jungceylon Shopping Center
    ‪2 min walk‬
  • Bangla Road
    ‪5 min walk‬
  • Patong Beach
    ‪10 min walk‬
  • Phuket (HKT-Phuket Intl.)
    ‪57 min drive‬

Room options

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, desk, laptop workspace

Superior Twin Room

  • 28.0 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, laptop workspace

Superior Double Room

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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About this property

Phoenix Grand Hotel

Central Patong hotel connected to a shopping centre, steps from Bangla Boxing Stadium
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include a rooftop terrace, dry cleaning and laundry facilities.
Phoenix Grand Hotel offers 116 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. 40-inch LCD televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

This Patong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Thai massages and massages. The spa is open daily.
With your stay at Phoenix Grand Hotel, you're connected to a shopping centre and just a quick walk from Bangla Road. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to Thai massages at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Steps from Bangla Boxing Stadium and Jungceylon Shopping Center
  • Airport pick-up shuttle service available for a fee
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Phoenix Grand Hotel offers its guests a full-service spa and an outdoor pool. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A rooftop terrace, tour/ticket assistance, and laundry facilities are also featured at the business-friendly Phoenix Grand Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Patong hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: THB 250 per person
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • In-room massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 1000.0.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 250.00 per person
  • Airport shuttle fee: THB 1200 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Phoenix Grand Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Phoenix Grand Hotel Kathu
Phoenix Grand Kathu
Phoenix Grand Hotel Patong
Phoenix Grand Patong
Phoenix Grand
Phoenix Grand Hotel Hotel
Phoenix Grand Hotel Patong
Phoenix Grand Hotel Hotel Patong

Phoenix Grand Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 43 out of 128 reviews
Rating 8 - Good. 50 out of 128 reviews
Rating 6 - Okay. 19 out of 128 reviews
Rating 4 - Poor. 10 out of 128 reviews
Rating 2 - Terrible. 6 out of 128 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

hasyim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
siness | Solo Clean rooms. Super clean beds and sheets. Small but comfortable. The location is good. Can grab drinks and good burgers hotel on ground floor.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rude staff. Horrible experience during the check out. They tried charging us 200 bahts for a dirty towel
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a pretty hotel, the quality of service is second to none.. very friendly staff, always smiling and helpful. Get on board, you will not be disappointed. Kind Regards, Steve - Perth Australia
Stayed 8 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
simple, good shower comfortable no luxuries just what you need
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Big rooms,I had a mountain view room which was nice and quiet. So close to shopping centre and market.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location Clean and quiet Good air conditioning
Stayed 8 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The only good thing about the Phoenix Grand is that the room was spacious and had a great view. The let down was the neglected common areas. The place felt Like a backpackers hostel. Doors were slammed through the night and on many occasions people were screaming in the common areas in the early hours of the morning. I had the buffet breakfast twice in 13 days as they did not have much variety. There are other places down the road serving better breakfast for similar price. This could be a great hotel if it was better maintained which would hence attract a better clientele. I cannot fault the position as it is literally around the corner from the Banzaan Market, Jungceylon shopping centre and only a short stroll to Bangla Road and Patong beach.
Stayed 13 nights in Jul 2019

6/10 Okay

sudip

Good location for price

Very good location comfortable bed & clean room Breakfast very average - pool dirty & broken couldnt use - shower needs updating as door wouldnt fully close was ok for price
Stayed 5 nights in Jul 2019

10/10 Excellent

Kristiina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple holiday

Great location, rooftop pool on the 9th floor was nice and refreshing, breakfast was average but room was clean and comfortable. Very good value of money.
Stayed 3 nights in Jul 2019

6/10 Okay

Henry

Liked: Cleanliness, property conditions & facilities, room comfort

Good location but bad policy

Good location, not too close to the Bangla Road so it is not noisy but not too far from the beach (about 15 min walk). The only complain is that they have the policy that if you damage or lost towels you have to pay but the problem is that when the clean the room they took out 2 towels and only replace 1 and when we call front desk to complain they said that we lost the towel and want us to pay. We have to spend time to explain to them and finally they did not charge but we have to count the towels every single day to make sure they replace the same number of towels they took. Another problem is that they provide only 1 key and you need that key in the slot for electricity to work and it is very inconvenient if one person want to go out and one person want to stay in the room. We ask for additional key and they said it will cost 500 baht (about $18 dollar with is almost the same price of 1 night) so it is ridiculous. Also, it is very easy to forget the key in the room when you walk out and the door automatically slam shut.
Stayed 6 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2019

10/10 Excellent

Gee Shim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and near everywhere
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was just super super super basic, the design of the bathroom was not very thoughtful. The aircon is the worse as it can be roaring through either at nights or day time. Front desk staffs attitude was just so so. So will not really recommend this hotel to people At All.
Stayed 3 nights in Apr 2019

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel to stay

It's very comfy place to stay close to everything in the heart of patong the swimming pool has awesome views in general I'm happy with the place and my next visit I'm going to stay there again .
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price. Close to everything. You can walk to the bar area and the beach. It is also located next to a mall. Quiet and clean room. I would not complain for this price.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Could benefit from a better pool schedule and pool needs better maintenance.
Stayed 5 nights in Mar 2019

4/10 Poor

Carlos

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Caitlin

Liked: Staff & service, room comfort

Simple but quiet

Hotel is simple but in perfect location at the end of Bangala road. Quiet enough to enjoy but close enough to everything. Be careful renting motorbike from the place just outside the hotel as they are a bit cheeky and kept our deposit over a minor scratch that we did not do. Lesson learnt.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Lovely stay, girls at the front desk in the afternoon were great!!! :)
Stayed 3 nights in Dec 2018

8/10 Good

JP, Penang, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were moved to their sister hotel the Mirage upon our arrival as the Phoenix Grand was fully booked. I found this absurd cos we booked it in advance. The stay @ Mirage Hotel was "ok" but there was a stench from the toilet but happily moved us back to Phoenix Grand the next day Location: convenient, just find Patong (Bangla ROad) Boxing Arena. Surrounded by eateries (a local fresh market called Banzaan) with a weekend night market A lot of convenience shop i.e 7-11, 77 mart, 99 mart Opposite Bangla road And 100 m away from Jungceylon Mall Service: receptionists are very friendly, helpful, honest We checked out at 12 noon but helped to offer us concierge service and shower (towel provided) at no cost as our shuttle to airport (250 baht per person) was at 6pm Breakfast: so so, but it is cheap enough to preBOOK during booking as many other on the spot Buffet Breakfast will cost you 200 baht per person (we paid an approximate 160 baht for 2 persons per day) Cleanliness: clean toilet and room only improvement is towel - need to be clear of washing detergent/ chemicals bed sheets: can see stains Bed: a king size bed, good quality with 2 pillows, above the normal standard of a budget hotel Price: worth what you paid for Overall: recommended as location and services are great
Stayed 3 nights in Dec 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hot recommend great place

Great value for money , new hotel, space room, nice staff
Stayed 3 nights in Dec 2018

10/10 Excellent

eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice

Great hotel low price
Stayed 1 night in Dec 2018