First let me say we love the Smokey Mountains and have been coming here for the last 40 years. I will base my review on 3 points - Property Management, Cabin, and Cleaning contractor.
Property Management: Need to find someone else to manage this property. Will not rent anything that is managed by Eagle Property Management. The most uncourteous management people I have dealt with. They refused to give me the exact location so I could put in my GPS. They said GPS was no good. The map they give me was not correct in the road name for the property. Once I put in the location, my GPS had no problem finding it.
I called on Sunday the number on the list for trash pickup because there was only 1 trash bin to put trash for 14 people in. We filled it up every day and had to call sometimes twice to get it picked up. Rating = less than 1.
Cabin: This cabin needs some serious work. Blinds falling off the windows, Dishwasher and refrigerator needs replaced. There is no brooms or working vacuum cleaner to sweep the floors. Shared bathroom off kitchen, the shower curtain is too short so you get water everywhere. The screens on the patios are torn and needs mending. The Hot tub water level was too low to use but no way to put water in it. Rating = 1.
Cleaning Contractor: I would fired this contractor. The cabin is nasty. Carpets needs cleaning, Bed blankets and comforts need washing in the worst way. We were afraid of bed insects (bugs) to be quite honest. The air filter is black from not being cleaned.. Rating = 1.
Would I recommend this cabin? NO, NO, NO!!! I will not rent from this owner or the property management again.