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Cache Hotel Boutique - Adults Only

3.0 star property
VIP Access

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Photo gallery for Cache Hotel Boutique - Adults Only

Terrace/patio
Point of interest
Point of interest
Point of interest
Junior Suite, 1 King Bed, Hot Tub, City View | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
15 Avenida Norte Calle 10 Norte esquina, Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪9 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪12 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Suite, 1 King Bed, Balcony, Courtyard View

Standard Suite, 1 King Bed, Balcony, Courtyard View | View from room

Standard Suite, 1 King Bed, Balcony, Courtyard View

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Terrace, Partial Ocean View

Presidential Suite, 1 King Bed, Terrace, Partial Ocean View | In-room safe, individually furnished, desk, laptop workspace

Presidential Suite, 1 King Bed, Terrace, Partial Ocean View

  • 27 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, 1 King Bed, Hot Tub, Pool View

Deluxe Studio Suite, 1 King Bed, Hot Tub, Pool View | In-room safe, individually furnished, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed, Hot Tub, Pool View

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double or Twin Room, Pool Access

In-room safe, individually furnished, desk, laptop workspace

Standard Double or Twin Room, Pool Access

  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Hot Tub, City View

Junior Suite, 1 King Bed, Hot Tub, City View | In-room safe, individually furnished, desk, laptop workspace

Junior Suite, 1 King Bed, Hot Tub, City View

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed, Pool Access

Standard Double Room, 1 King Bed, Pool Access | In-room safe, individually furnished, desk, laptop workspace

Standard Double Room, 1 King Bed, Pool Access

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Cache Hotel Boutique - Adults Only

Adults-only hotel with casino and free breakfast
Along with a casino, this smoke-free hotel has an outdoor pool and a restaurant. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Other amenities include a bar/lounge, a poolside bar and self parking.
Cache Hotel Boutique - Adults Only offers 26 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Each accommodation is individually furnished. 32-inch plasma televisions come with cable channels. Rooms have partially open bathrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Cache Hotel Boutique - Adults Only. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Enjoy local and international cuisine and pool views while dining at Caché restaurant
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 3-minute walk from Quinta Avenida and 9 minutes on foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A casino, an outdoor pool, and a terrace are also featured at Cache Hotel Boutique - Adults Only. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 3-star Playa del Carmen hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 8:00 AM to noon.
Caché restaurant – This poolside restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (USD 10 per day)
  • Onsite parking options include a garage

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to noon
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Caché restaurant

Things to do

  • 50 slot machines
  • 8 gaming tables
  • Casino (1,600 square foot of space)
  • Outdoor pool
  • Sportsbook

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 steps to reach entrance
  • Accessible airport shuttle
  • Lift (107 centimetre wide door)
  • Tile flooring in room
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Partially-open bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.81 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)
  • Covered self-parking fee: USD 10 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Cache Hotel Boutique - Adults Only offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cache Boutique All Adult
Cache Boutique All Adult Playa del Carmen
Cache Boutique Hotel
Cache Hotel
Cache Hotel Boutique
Cache Hotel Boutique All Adult
Cache Hotel Boutique All Adult Playa del Carmen
Cache Hotel Boutique Adults Playa del Carmen
Cache Hotel Boutique Adults
Cache Boutique Adults Playa del Carmen
Cache Boutique Adults
Cache Adults Only Del Carmen
Cache Hotel Boutique Adults Only
Cache Hotel Boutique - Adults Only Hotel
Cache Hotel Boutique - Adults Only Playa del Carmen
Cache Hotel Boutique - Adults Only Hotel Playa del Carmen

Cache Hotel Boutique - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 295 out of 645 reviews
Rating 8 - Good. 203 out of 645 reviews
Rating 6 - Okay. 91 out of 645 reviews
Rating 4 - Poor. 16 out of 645 reviews
Rating 2 - Terrible. 40 out of 645 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, large rooms, helpful staff.
Stayed 1 night in Dec 2024

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was to stay here 3 nights. Checkin was easy, but I had to take my luggage up a flight of stairs to even get to the elevator. Once I got to my room I noticed the door had looked like it had previously been kicked in. The room smelled terrible and I could tell they tried to use air freshener which made me sick to my stomach. The room was very old and the ceiling was caving in. The closet was made of particleboard so it was falling apart. The bottom of the shower was brown and nasty, but to top it off the sheets had stains on them. I went to the front desk and the lady came to take a look and when we got to the room the cleaning lady had just finished in my room. I pulled back the bed to show the lady the sheets and the stains were no longer there. I knew there was no way for her to clean the room and change the bed in that amount of time so I pulled all the sheets back and the cleaning lady just turned the stains to the bottom of the bed. The sheets were not just stained because I ran my hand over it and the spots were crusty. Also, I booked a non smoking room and cigarette smoke was coming through the vent. The music at the bar was so loud there is no way to get a decent night of sleep. The lady at the front desk offered me another room so we went to look what was available and it wasn’t any better. I checked out and went to another hotel. She did not refund me my money and basically said I was out of luck. I have pics to prove all of this. Avoid this place!
Stayed 3 nights in Dec 2024

8/10 Good

Maria

Liked: Staff & service, amenities, property conditions & facilities
The owner and staff are very helpful and itself it's clise to the playa.
Stayed 7 nights in Dec 2024

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel endroit, a proximité de tout a pied, une belle équipe attentive a nos besoin et très disponible. Plusieurs activités sur place. Je vous recommande!
Stayed 3 nights in Dec 2024

10/10 Excellent

Leanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Claudy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff.
Stayed 4 nights in Dec 2024

10/10 Excellent

Tesfagebriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely amazing. If you aren't at all that enjoys a good vibe.Good food and good energy for you. Everynight they have a different themed party like bachata night and karaoke and line dancing. Staff is absolutely amazing.. the bar tenders are phenomenal..drinks are well.priced and very high end. Great music selection. The rooms are big and clean. Shower is hot. AC is cold. They play music until about midnight which I loved. 5 minutes walk from beach and walmart. Definitely coming back. Thank you guys. I have been traveling for a while and never had a better time
Stayed 2 nights in Dec 2024

8/10 Good

CARLO DI

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay must lime music
Stayed 7 nights in Nov 2024

10/10 Excellent

Noel

Liked: Cleanliness, amenities
Nice place
Stayed 4 nights in Nov 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Nov 2024

2/10 Terrible

Walter, Nashville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Review of CACHE Hotel in Playa Del Carmen Location: Unbeatable, right by the beach & 5th Ave. Check-In: Disappointing; waited 2 hours due to poor staffing. Room: Was not the VIP King booked; room was dirty, towels & sheets stained, no soap. Attendant denied clean towels until next day. Service: Inconsistent; some staff helpful, others not. Owner seen around, perhaps monitoring. Amenities: Bar nice, breakfast good, but overall service lags. Experience: Location is perfect but marred by service and cleanliness issues. Other guests' loud disputes with staff were uncomfortable, especially considering the need for discretion in the area. Conclusion: Needs significant improvements in service and room upkeep. Location saves it from being worse, but expect basic service for what's advertised as VIP. Rating: 1.5/5 - Great spot, but execution needs work.
Stayed 4 nights in Nov 2024

10/10 Excellent

Brooks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Veronica

Stayed 3 nights in Oct 2024

10/10 Excellent

Aysegul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, location, restaurant and food are great. The only thing is that the music may keep you up a bit in late night but who cares about sleeping while on holiday. I thoroughly enjoyed my stay and music wasn’t an issue as I didn’t need to get up early. Highly recommend.
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer, Edmonds

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fun place to stay. I didn't mind the live band, but if you are looking for a place to get a good night's sleep, this is not it. The bed was super comfortable and the room was large. I loved the mini fridge and the spacious shower. I wasn't a fan of the lo-flow toilet, but they are everywhere. I will definitely stay there again. A great location with secure parking.
Stayed 3 nights in Oct 2024

10/10 Excellent

Nik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo Experience
Exactly what was expected. Less than a 5 min walk from the Main Street but just far enough off so you don't hear the noise. Great and friendly staff that give you good suggestions, depending on what you are looking for. Great vibe from the hotel with the evening entertainment which varied from night to night.
Stayed 6 nights in Oct 2024

6/10 Okay

Veronica

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good view to surroundings,need working irons very bad quality, must in any hotel!!
Stayed 1 night in Oct 2024

2/10 Terrible

Giane Carlo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I lost money inside the room vault. Elevator is not working, there are a lot of stairs. They will charge you for more than your stay for a little dirt in their sheets which can be cleaned with normal laundry

10/10 Excellent

Marino

Liked: Cleanliness, staff & service, property conditions & facilities
We have an amazing time !!
Stayed 2 nights in Oct 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, room comfort
Ok stay
The staff were all nice and helpful. The communal areas are lovely and they food was good too. The down sides are the room smelt damp and the condition was poor (see pictures) it looked like poor workmanship and lack of care. Luckily I’m a deep sleeper as the music is unnecessarily loud until 1am and we were probably one of the furthest rooms away from the speakers. We had a junior room and at full price it is expensive and would not be worth the money by a long way. The location is great though
Stain on the floor
Chipped tiles
Air conditioning cover hanging down
Don’t understand the odd chairs too
Stayed 3 nights in Oct 2024

10/10 Excellent

Miguel

Stayed 1 night in Sep 2024

10/10 Excellent

Timothy, Mempht

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Great location
Location is great. Jacuzzi tub was not working. I did not receive the free champagne included in booking the presidential suit. There was a flying cockroach at the balcony, I couldn't sit to enjoy dinner and drink at the balcony. Bar food specifically the shrimp taco was terrible. The only reason I booked the presidential suite was to relax in the outside Jacuzzi bath tub, enjoy drink, dinner and lunch, but I was very disappointed. Everything else was great. Great front desk , great girls at the bar. Great location for all the excursions pick up that I booked. Easy walk to the main 5th Avenue activities, but away from all the noise.
Stayed 2 nights in Oct 2024

6/10 Okay

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities
No privacy. Can't have the lights on at night or people can see directly into the room coming up the steps. Curtain rod on the far window was broken.
Stayed 2 nights in Oct 2024