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HM Playa del Carmen

4.0 star property
VIP Access

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Photo gallery for HM Playa del Carmen

Outdoor pool, pool loungers
Reception
Reception
Junior Suite with terrace and city view | Terrace/patio
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪9 min walk‬
  • Mamitas Beach
    ‪12 min walk‬
  • Playa del Carmen Main Beach
    ‪13 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, laptop workspace, soundproofing, free cots/infant beds

Standard Double Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, laptop workspace, soundproofing, free cots/infant beds

Junior Suite

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with terrace and city view

Junior Suite with terrace and city view | In-room safe, laptop workspace, soundproofing, free cots/infant beds

Junior Suite with terrace and city view

  • City view
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room Single Use

Double Room Single Use | In-room safe, laptop workspace, soundproofing, free cots/infant beds

Double Room Single Use

  • 28 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double room with balcony

Double room with balcony | In-room safe, laptop workspace, soundproofing, free cots/infant beds

Double room with balcony

  • 24 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double room with terrace and city view

Double room with terrace and city view | View from room

Double room with terrace and city view

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • Sleeps 1
  • 1 Single Bed

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

Similar properties

2 outdoor pools

Aloft Playa Del Carmen

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (454)
The price is €92
for 1 room
includes taxes & fees
24 Apr - 25 Apr
Aloft Playa Del Carmen

About this property

HM Playa del Carmen

Hotel with free valet parking, a short walk to Quinta Avenida
Along with an outdoor pool, this hotel has a restaurant and a fitness centre. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
HM Playa del Carmen offers 91 air-conditioned accommodations with a safe and a hairdryer. 50-cm plasma televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
HM Playa del Carmen's great location gets high marks from our customers. During your stay, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
HM Playa del Carmen offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and gift shops/newsstands are also featured at HM Playa del Carmen. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
HM Playa del Carmen has a restaurant on site.
Room service is available.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 50-cm plasma TV with cable channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HM Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 300 for adults and from MXN 150 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

HM Playa del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 1001 reviews
Rating 8 - Good. 295 out of 1001 reviews
Rating 6 - Okay. 64 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Riccardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff top notch.Breakfast 3/5
Stayed 5 nights in Dec 2024

10/10 Excellent

Lourdes

Stayed 2 nights in Dec 2024

6/10 Okay

Hok Fei

Travelled with family
Liked: Cleanliness, amenities
It’s walkable and convenient to shop and eat.
Stayed 3 nights in Dec 2024

8/10 Good

Luda, Liberty Lake

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very close to the shopping area.
Stayed 3 nights in Dec 2024

6/10 Okay

Srisatish

Travelled with family
Liked: Amenities
Not very clean and doesn't feel that safe. Convenient location though
Stayed 2 nights in Dec 2024

10/10 Excellent

Zuleyka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast!
Stayed 3 nights in Dec 2024

8/10 Good

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the hotel was very nice.
Stayed 4 nights in Dec 2024

10/10 Excellent

Guadalupe, San Bernardino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 4 nights in Dec 2024

10/10 Excellent

AKSHAY

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Romy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a very convenient area. It is very close to the Quinta Avenida and Plaza Las Perlas (pickup point to go to many tours). It is also quiet and full of plants which give it a cozy and appealing design. The staff is friendly and helpful. I had a great time staying there and would stay again for sure.
Stayed 4 nights in Nov 2024

8/10 Good

Veronica

Travelled with group
Liked: Staff & service
Disliked: Amenities
There are a lot of restaurants nearby that are walking distance. The room was modernly decorated however underneath the bed was filthy and so was the space between the bed and the headboard. The staff were very helpful. I do wish that staff would join reception without being told especially when there are queues. I did enjoy my stay and the room pictures on Expedia matched the appearance in person
Stayed 7 nights in Nov 2024

10/10 Excellent

Jeongsu

Liked: Cleanliness
Stayed 4 nights in Nov 2024

8/10 Good

Ranbir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a couple nights, pool was nice. Close to a lot of restaurants and 5th ave but not loud.
Stayed 2 nights in Nov 2024

10/10 Excellent

Gisselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy lindo, cómodo y agradable. El desayuno 10/10. La piscina (alberca) espectacular. Tiene una barra disponible y menu muy rico. La gerencia es muy responsable y atenta. Tuve una situación personal y me asistieron excelentemente.

10/10 Excellent

Jack

Stayed 3 nights in Oct 2024

10/10 Excellent

Doga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying there. I felt like we were just at home. It was clean, quiet and authentic. Staff were friendly and helpful. It is worth every penny
Stayed 3 nights in Sep 2024

8/10 Good

Kimberly

Travelled with partner
It was nice, a bit far from the Quinta but walkable

10/10 Excellent

jacquelinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice place, the breakfast was amazing. The hospitality is nothing but great. The room is super spacious and quiet.
Stayed 3 nights in Oct 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly hotel beautiful hotel totally worth it
Stayed 5 nights in Sep 2024

10/10 Excellent

Carlos

Stayed 4 nights in Sep 2024

10/10 Excellent

Karla Patricia Cordova de

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and clean. Perfect location to esplore the beach and town. Yiu can immerse in the community. Our group of six felt safe walking as early 4am and a night in town until 1am.
Stayed 3 nights in Sep 2024

10/10 Excellent

Alejandro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está ubicado en un lugar privilegiado con la zona turística a dos cuadra, lejos del ruido de la zona de bares. Es un lugar limpio, el desayuno buffet muy rico, la piscina con temperatura ambiente perfecta para el calorcito de Playa. Las habitaciones son amplias y aunque la calidad de la ropa de cama puede mejorar, se encuentran muy limpias. La regadera deliciosa con mucha presion del agua y temperarura perfecta. Nos gustaría regresar pronto.
Stayed 3 nights in Sep 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , quiet, close to 5a Ave. Close to bus station. Family friendly!
Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful garden courtyard with pool and bar. Clean and spacious rooms that were quiet. The staff were very nice and accommodating. Price was reasonable and I would choose to stay here again when in Playa del Carmen.
Stayed 2 nights in Aug 2024