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Holiday Inn Express And Suites Playa Del Carmen by IHG

3.0 star property

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Photo gallery for Holiday Inn Express And Suites Playa Del Carmen by IHG

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers
Premium bedding, down duvets, Tempur-Pedic beds, minibar
Point of interest
Point of interest
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Housekeeping
  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Mamitas Beach
    ‪7 min walk‬
  • Playa del Carmen Main Beach
    ‪8 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪16 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, down duvets, Tempur-Pedic beds, minibar

Suite, 1 King Bed

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Premium bedding, down duvets, Tempur-Pedic beds, minibar

Suite, 2 Queen Beds

  • 38 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Suite, 1 King Bed, Balcony

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Accessible (Mobility)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 2 Queen Beds

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Balcony

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express And Suites Playa Del Carmen by IHG

Hotel with free breakfast, steps from Quinta Alegría Shopping Mall
An outdoor pool, a rooftop terrace and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
Holiday Inn Express And Suites Playa Del Carmen by IHG offers 91 accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Holiday Inn Express And Suites Playa Del Carmen by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Quinta Alegría Shopping Mall and 7 minutes on foot from Mamitas Beach
A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and 2 meeting rooms. Free breakfast is available daily. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Holiday Inn Express And Suites Playa Del Carmen by IHG. Limited free parking is available on a first-come, first-served basis.

This 3-star Playa del Carmen hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift (109 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8 AM to 10 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Holiday Inn Express And Suites Playa Del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1001 reviews
Rating 8 - Good. 251 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 23 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Eliana

Disliked: Cleanliness
Apartamento bonito de odor insuportável
Recepção maravilhosa da Flor e equipe da cozinha,os demais nao são receptivos . Ficamos 6 dias no apartamento 381 que é bem conservado , porém a limpeza e higienização deixam a desejar, a chaise tinha um odor insuportável que espalhava para o quarto inteiro. O capricho da arrumação , origami com toalhas , reposição de amenities são pontos positivos. Café da manhã , muito bom !
Stayed 6 nights in Dec 2024

10/10 Excellent

MIGUEL, Alhambra

Stayed 1 night in Dec 2024

8/10 Good

TED

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

RAFAEL AUGUSTO

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bom dia, não gostamos porque disparou o alarme de madrugada as 03:30 AM e não ouve nenhuma explicação do que aconteceu, e no outro dia uma pessoa da equipe do hotel batel na porta para fazer reparos as 10:40 PM da noite, achei um pouco falta de respeito
Stayed 3 nights in Nov 2024

8/10 Good

Braulio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Dorota, Maple Ridge

Travelled with partner
Liked: Cleanliness
It was ok for a night, nothing really bad, but nothing great either. Furniture was a bit beat up worn. The bed was comfortable though, so that's good. Our room wasn't ready at check in time and we got another room which was on the noisy street side. There was a gap in the slider door so it was quite noisy, which is why we originally requested a quiet side of building. Room should be ready by 3 pm check in. Also lots of "security measures" like signing for your pool towel, which is a bit over the top, but not a dealbreaker. Breakfast menu was limited and coffee quite watery. Just an average stay. It was adequate for our 1 day passing through needs.
Stayed 1 night in Nov 2024

2/10 Terrible

Timothy

Disliked: Staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good stay. A large clean room with many amenities. Curtains and towels a little tired but everything else was great. The breakfast buffet was excellent and the rooftop pool area was really nice. No noise from 5th Avenue and still a good location.
Stayed 4 nights in Nov 2024

8/10 Good

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for you money if you’re get it on sale 😉
Stayed 1 night in Nov 2024

10/10 Excellent

Sergio Cascante

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Playacar Holiday Inn Exy
Great location near Quinta Avenida, safe and close to popular attractions. Nice breakfast and great pool.
Stayed 5 nights in Nov 2024

8/10 Good

Werner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really nice and all the staff was very friendly and helpful.
Stayed 5 nights in Oct 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Stayed 1 night in Nov 2024

6/10 Okay

Estela Esperanza

Liked: Cleanliness, staff & service
Cuenta con lo necesario
Estuvo bien, tiene lo necesario. Pero día no hubo agua, no poduamos hacer uso del baño o tomar una ducha
Stayed 3 nights in Nov 2024

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy recomendable, por la ubicacion, limpieza, queda cerca de todo, en la cercania hay sitios para comer, farmacias, esta muy bien ubicado
Stayed 2 nights in Oct 2024

10/10 Excellent

alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Wendy

Stayed 1 night in Oct 2024

2/10 Terrible

Javier

Stayed 2 nights in Oct 2024

8/10 Good

Ivanova

Travelled with group
Liked: Cleanliness
Great location, room size and rate; the general maintenance required attention
Stayed 2 nights in Oct 2024

10/10 Excellent

Melissa, Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Oct 2024

10/10 Excellent

Julio Barrios

Stayed 4 nights in Sep 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Average stay
Upon arrival it was so great. We were greeted by the friendly staff. However, the safe in the room was not working and we were told it would be fixed. After 2 times that we communicated nothing was ever done. Beware when breakfast say until 10 its literally at 10.
Stayed 4 nights in Sep 2024

6/10 Okay

Yubia A

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The area was excellent, too many restaurants, my only concern is about the staff not being too friendly, not the best customer service. The rooms need some improvements, we had some issues with the toilet not working properly, we notified the front desk, the problem was not fixed right, it happened again. The safe didn't work. Overall it was a good stay.
Stayed 4 nights in Sep 2024

10/10 Excellent

Arnulfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024